Job summary
We have an exciting opportunity for a Team Administrator to join our team.
The Community Paediatrics Department in Kent Community Health Foundation Trust (KCHFT)is formed of two localities - North (Dartford, Gravesend and Swanley) and West Kent (Maidstone, Malling,Sevenoaks, Tonbridge, Tunbridge Wells and Cranbrook). The Central referrals and appointments team accepts referrals Paediatric services including ASD, ADHD and other neurodevelopmental issues fromthe GP, Education (including special schools) and other health care providers.
The service contributes to safeguarding children/ child protection procedures and has Named Doctors for Safeguarding and for Looked after Children provided on time. Our administrators are expected to be kind andresponsive, professional and informative and to contribute to the quality of our services by demonstrating the behaviours detailed in the Trust 'CARE Values into Action Framework'.
Main duties of the job
As an Administrator you will facilitate the delivery of outstanding care by applying customer care principles when providing routine and complex information and guidance to patients, carers, relatives or colleagues, bothverbally and in writing.
You will act as a first point of contact for enquires by telephone, email and face to face, liaising with colleagues in other teams, services and directorates and assessing, resolving and escalating team issues.
In addition, you will ensure the team operates effectively by undertaking comprehensive administrative tasks, such as handling team correspondence, scheduling appointments, clinics and meetings, managingagendas, diary management for the team, task related problem solving, maintaining stock of equipment and supplies and completion of standard forms, surveys and audits.
About us
One of the largest community NHS trusts in the UK, KCHFT are rated 'outstanding' by the CQC. We've got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent.
We're committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
Flexibility is another way we do this. In the NHS, we're reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both.
Looking for professional development? We can support that too! Ourcareer pathwayswill help you achieve your aspirations
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 29th of January 2024.
Find out more about the community differencehere.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 29th of January 2024.
Find out more about the community differencehere.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Person Specification
Qualifications
Essential
- 2 A/AS levels (any grade) NVQ level3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent or Level 3 qualification or experience
Experience
Essential
- Proven experience in office systems, with advanced use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel Sound judgement and logical approach to complex situations, with ability to determine solutions
Desirable
- NHS specific IT system experience Understanding of NHS Community Services
Knowledge
Essential
- Sound judgement and logical approach to complex situations, with ability to determine solutions.
Desirable
- Understanding of NHS Community Services
Skills and abilities
Essential
- Excellent written and verbal communication skills Excellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority Ability to record accurate minutes of meetings and present to a high standard Proven standard of word processing skills, with a high standard of presentation and accuracy
Skills and abilities
Essential
- The ability to plan and organise own workload without direct supervision The ability to maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities of others Ability to learn from mistakes as a positive learning opportunity and encourage others to do the same Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence Ability to travel to diverse sites
Person Specification
Qualifications
Essential
- 2 A/AS levels (any grade) NVQ level3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent or Level 3 qualification or experience
Experience
Essential
- Proven experience in office systems, with advanced use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel Sound judgement and logical approach to complex situations, with ability to determine solutions
Desirable
- NHS specific IT system experience Understanding of NHS Community Services
Knowledge
Essential
- Sound judgement and logical approach to complex situations, with ability to determine solutions.
Desirable
- Understanding of NHS Community Services
Skills and abilities
Essential
- Excellent written and verbal communication skills Excellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority Ability to record accurate minutes of meetings and present to a high standard Proven standard of word processing skills, with a high standard of presentation and accuracy
Skills and abilities
Essential
- The ability to plan and organise own workload without direct supervision The ability to maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities of others Ability to learn from mistakes as a positive learning opportunity and encourage others to do the same Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence Ability to travel to diverse sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
