Job summary
The NHS is changing. More emphasis on community-based care means there's never been a better time to join us.
We are looking for anenthusiastic and adaptablereceptionist tojoin ourprofessional team .
We're a close team but we're never exclusive, if you can bring a professional approach and fresh ideas we would love to hear from you.
Main duties of the job
Could you use your skills and experience to support the NHS to deliver great patient care? Great patient care needs great people to support clinical teams. That's where you come in.
We're always looking for enthusiastic, responsive, and adaptable people to join our outstanding trust. This role is an important one as you'll be using your knowledge, experience and expertise to provide support to our hard-working frontline NHS teams.
We put patients first and we expect all of our colleagues to do the same, so although NHS experience isn't a requirement for this role you'll need to share our passion for delivering excellent patient care and keep that passion at the forefront of your professional activity at all times.
The challenges come thick and fast in this role but you'll know that your input is contributing to the excellent experience our patients and service users have every day.
About us
One of the largest community NHS trusts in the UK, KCHFT are rated 'outstanding' by the CQC. We've got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our values Compassionate Aspirational Responsive Excellent
We're committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
Flexibility is another way we do this. In the NHS, we're reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
Looking for professional development? We can support that too! Our career pathways will help you achieve your aspirations
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 23rd February 2024.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 23rd February 2024.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Person Specification
Qualifications
Essential
- Level 2 qualification (e.g. GCSE grades 9-4 / A*-C, NVQ level 2, BTEC diploma / certificate, O Level grades A-C) or equivalent demonstrable experience
Desirable
- NVQ Level 2 Customer Service Practitioner
Experience
Essential
- Administrative experience Experience of working with members of the public
Desirable
- Experience of handling confidential information Reception experience
Knowledge
Essential
- Knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Background knowledge of health and social care sector
Skills & abilities
Essential
- Good interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues Good written communication skills Good attention to detail, accuracy and organisational skills
Desirable
- Ability to concentrate and focus on tasks with frequent interruptions
Personal attributes
Essential
- Friendly and approachable manner Ability to work on own initiative and as part of a team. Ability to be patient, tolerant and use discretion at all times Commitment and enthusiasm with flexibility in working practices and attitude to work Able to plan and prioritise effectively and work within defined deadlines
Desirable
- Possess a willingness to learn
Ability to manager
Essential
- Ability to maintain confidentiality at all times Ability to manage own workload
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Additional requirements
Essential
- Able to travel within North Kent locality and have access to own vehicle
Person Specification
Qualifications
Essential
- Level 2 qualification (e.g. GCSE grades 9-4 / A*-C, NVQ level 2, BTEC diploma / certificate, O Level grades A-C) or equivalent demonstrable experience
Desirable
- NVQ Level 2 Customer Service Practitioner
Experience
Essential
- Administrative experience Experience of working with members of the public
Desirable
- Experience of handling confidential information Reception experience
Knowledge
Essential
- Knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Background knowledge of health and social care sector
Skills & abilities
Essential
- Good interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues Good written communication skills Good attention to detail, accuracy and organisational skills
Desirable
- Ability to concentrate and focus on tasks with frequent interruptions
Personal attributes
Essential
- Friendly and approachable manner Ability to work on own initiative and as part of a team. Ability to be patient, tolerant and use discretion at all times Commitment and enthusiasm with flexibility in working practices and attitude to work Able to plan and prioritise effectively and work within defined deadlines
Desirable
- Possess a willingness to learn
Ability to manager
Essential
- Ability to maintain confidentiality at all times Ability to manage own workload
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Additional requirements
Essential
- Able to travel within North Kent locality and have access to own vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
