Job summary
We currently have an exciting opportunity for a full time Band 3 DentalReceptionist in Community Dental Services based at Barkantine Dental in InnerNorth East London (INEL).
We are seeking to appoint someone who is passionateabout delivering a high-quality standard of care to our patients across Londonborough of Hackney, Tower Hamlets and Newham.
The range of services includes Sedation, Special Care Dentistry, Paediatric Dentistry, Domiciliary care, Bariatric and Dental Mobile service(Homeless/Medium secure unit)You will need to be able to work in a very busy environment whilst remaining calm and be able to demonstrate a good understand of andcommitment to delivering excellent standards of care.
A Receptionist with specific responsibility for providing administrative andreception task for special care group of patients in community setting. Whilst thepost will be based at an agreed clinic the role is peripatetic and will involvecovering at all dental sites in INEL.
You're required to have the skill level specified in the person specification in order to carry out the job, however, we do welcome applicantsfrom individuals wishing to further their knowledge and skills and to gain thisrecognized qualification, which we will support. So, if you do not have theessential skills for the role, this may not be an automatic barrier to you beingoffered an interview.
Main duties of the job
- You will be delivering high quality customer services to patients and visitors and supporting the entire dental team
- You will provide reception duties and greet patients face to face on their arrival.
- Organisation day list and prepare dental record to run efficient dental services
- Undertake specific administrative roles as and when directed by the Dentist and Dental Nurse team leader to support the day to day running of the clinics
- Implementing service initiatives/developments to ensure compliance with regulatory standards including, but not limited to, CQC, Dental PracticeInspections, Standard Operating Procedures, Health & Safety Risk Assessment etc.
- You will need to be able to demonstrate the ability to work independently, proactively and under pressure.
- Ability to complete alphabetical filing of medical records
The attached job description and person specification gives you all theinformation you need about this role. Please look carefully at the main duties injob description and criteria in the person specification and tell us what you havedone that shows you meet this.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
About us
One of the largest community NHS trusts in the UK, KCHFT are rated 'outstanding' by the CQC. We've got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our values Compassionate Aspirational Responsive Excellent
We're committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
We've signed up to be a real UK living wage employer. The real Living Wage is the only UK wage rate voluntarily paid by 7,000+ UK businesses who believe their staff deserve a fair wage. Committing to the real UK Living Wage is one way we're delivering our pledge to be the best employer
Flexibility is another way we do this. In the NHS, we're reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
Looking for professional development? We can support that too! Our career pathways will help you achieve your aspirations
Job description
Job responsibilities
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 6th October 2023.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Job description
Job responsibilities
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 6th October 2023.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Person Specification
Qualifications
Essential
- Level 3 qualification (e.g. 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience
Desirable
- NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor
Experience
Essential
- Administrative experience
- Experience of team working and versatility to take on a variety of tasks
Desirable
- NHS administrative experience
- Experience of handling confidential information
- Supervision of staff
- Experience of working with members of the public
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills & abilities
Essential
- Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues
- Excellent written communication skills
- Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
- Excellent attention to detail, accuracy and organisational skills
Desirable
- Ability to record accurate minutes of meetings and present to a high standard
- Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal attributes
Essential
- Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems
- Ability to be patient and tolerant especially when discussing complex information
- Ability to be innovative and objective as well as logical in resolving problems
- Ability to travel to diverse sites
- Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities
Desirable
- Possess a willingness to learn
Person Specification
Qualifications
Essential
- Level 3 qualification (e.g. 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience
Desirable
- NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor
Experience
Essential
- Administrative experience
- Experience of team working and versatility to take on a variety of tasks
Desirable
- NHS administrative experience
- Experience of handling confidential information
- Supervision of staff
- Experience of working with members of the public
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills & abilities
Essential
- Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues
- Excellent written communication skills
- Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
- Excellent attention to detail, accuracy and organisational skills
Desirable
- Ability to record accurate minutes of meetings and present to a high standard
- Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal attributes
Essential
- Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems
- Ability to be patient and tolerant especially when discussing complex information
- Ability to be innovative and objective as well as logical in resolving problems
- Ability to travel to diverse sites
- Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities
Desirable
- Possess a willingness to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
