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Wirral Community Health and Care NHS Foundation Trust

0-19 Administration Manager

The closing date is 13 Ebrill 2026

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Job summary

Provide Administrative support to clinical and non-clinical services.
To work as part of a team.
To answer telephone and/or email enquiries, processing and maintaining records (paper and electronic), using SystmOne, updating databases and spreadsheets, scanning, typing, photocopying, and arranging meetings/events
To receive telephone calls from patients who wish to book or change their appointments or have general enquiries.
To act as a first point of contact for all forms of communication.

Main duties of the job

Please see the attached Job description and person specification for more details about this exciting role

About us

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, at all times.

Date posted

30 Mawrth 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year PA (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

844-7763743

Job locations

St Catherines Health Centre

Derby Road

Birkenhead

CH42 0LQ

Job description

Job responsibilities

Please see the attached Job description and person specification for more details about this exciting role

Job description

Job responsibilities

Please see the attached Job description and person specification for more details about this exciting role

Person Specification

QUALIFICATIONS AND PROFESSIONAL TRAINING

Essential

Higher national certificate, vocational Qualification Level 4, Foundation Degree or equivalent experience
Good working knowledge of Microsoft packages, including Word, Excel and Outlook

Desirable

Evidence of continued professional development within the last 12 months

EXPERIENCE & KNOWLEDGE

Essential

Ability to manage own workload and work unsupervised
Excellent interpersonal and communication skills, including effective report writing
Effective organisational and time management skills and the ability to work to deadlines
Have a good working of knowledge of IT databases, e.g. Datix and SystmOne
Previous experience of working in a busy, pressurised office environment
Experience of implementing new systems and processes
Ability to create innovative solutions and ways of working
Previous Supervisory experience

Desirable

Project management process knowledge
Previous experience of working in the NHS

SKILLS & ABILITIES

Essential

Evidence of self-management, organisation and time management skills
Ability to manage and distribute workload for team members
Experience and understanding of information management and technology issues
Ability to extract, analyse and report data and information to a range of audiences
Ability to work on own initiative, organising and prioritising own workload while dealing with competing demands
Ability to communicate effectively at all levels using e-mail, telephone or in person and to deal with confidential and sensitive issues with tact and diplomacy
Ability to lead a team and contribute to the success of the team
Ability to manage non-routine enquiries without immediate supervision

Desirable

Experience of dealing with clinicians and senior management staff within the NHS

PERSONAL QUALITIES

Essential

Attention to detail and able to see tasks through to completion
To communicate in various forms to other professionals, contractors and staff
Ability to work flexibly to meet the needs of the department

Person Specification

QUALIFICATIONS AND PROFESSIONAL TRAINING

Essential

Higher national certificate, vocational Qualification Level 4, Foundation Degree or equivalent experience
Good working knowledge of Microsoft packages, including Word, Excel and Outlook

Desirable

Evidence of continued professional development within the last 12 months

EXPERIENCE & KNOWLEDGE

Essential

Ability to manage own workload and work unsupervised
Excellent interpersonal and communication skills, including effective report writing
Effective organisational and time management skills and the ability to work to deadlines
Have a good working of knowledge of IT databases, e.g. Datix and SystmOne
Previous experience of working in a busy, pressurised office environment
Experience of implementing new systems and processes
Ability to create innovative solutions and ways of working
Previous Supervisory experience

Desirable

Project management process knowledge
Previous experience of working in the NHS

SKILLS & ABILITIES

Essential

Evidence of self-management, organisation and time management skills
Ability to manage and distribute workload for team members
Experience and understanding of information management and technology issues
Ability to extract, analyse and report data and information to a range of audiences
Ability to work on own initiative, organising and prioritising own workload while dealing with competing demands
Ability to communicate effectively at all levels using e-mail, telephone or in person and to deal with confidential and sensitive issues with tact and diplomacy
Ability to lead a team and contribute to the success of the team
Ability to manage non-routine enquiries without immediate supervision

Desirable

Experience of dealing with clinicians and senior management staff within the NHS

PERSONAL QUALITIES

Essential

Attention to detail and able to see tasks through to completion
To communicate in various forms to other professionals, contractors and staff
Ability to work flexibly to meet the needs of the department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

St Catherines Health Centre

Derby Road

Birkenhead

CH42 0LQ

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

St Catherines Health Centre

Derby Road

Birkenhead

CH42 0LQ

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)