Job summary
1 X 37.50 HOUR POST
1 X 36 HOUR POST
The Neurodevelopment Coordinators (Admin) provide essential administrative support to the Neurodevelopment Team, ensuring the smooth running of referrals, assessments, and patient records. These roles manage high volumes of information, coordinate waiting lists, and help reduce breaches by keeping processes efficient and timely. Acting as a central point of contact for families, professionals, and partner agencies, the coordinators ensure clear communication and accurate documentation. By handling these critical tasks, the posts enable clinicians to dedicate more time to patient care, education, and health promotion within the community.
Main duties of the job
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Manage and process referrals, ensuring accurate data entry and tracking.
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Maintain patient records and documentation in line with service standards.
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Coordinate appointment schedules and monitor waiting lists to reduce breaches.
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Provide administrative support to clinicians, enabling focus on patient care and health promotion
About us
Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.
As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, at all times.
Job description
Job responsibilities
Please see attached job description and person specification .
All documents are attached and provide the detailed job description and main responsbilities
Job description
Job responsibilities
Please see attached job description and person specification .
All documents are attached and provide the detailed job description and main responsbilities
Person Specification
Qualifications and Professional training
Essential
- NVQ Level 3, AS or A Level or equivalent experience.
- Demonstrable working knowledge of digital systems, ability to use Microsoft package including word, excel and outlook .
- Evidence of continued professional development within last 12 months.
- Information Governance Training
Desirable
- SEND awareness or willing to attend local courses offered.
- Customer service or communication skills training (e.g. handling sensitive enquiries)
- Training in record management systems (System one, Cerner etc )
Experience and Knowledge
Essential
- Have a good understanding and ability to work well within patient record databases and navigate waiting lists.
- Previous experience of working well under pressure and with sensitive enquiries. Experience of handling sensitive and confidential information in line with data protection requirements.
- Awareness of safeguarding responsibilities when working with children and families.
Desirable
- Previous experience of working in the NHS, experience of liaising with families, professionals, and external agencies in a customer-facing role.
- Basic knowledge of neurodevelopmental conditions (e.g., Autism Spectrum Disorder, ADHD, Developmental Coordination Disorder) and their impact on families.
- Awareness of the importance of integrated working across health, education, and social care.
- Knowledge of local Wirral pathways for children and young people with Special Educational Needs and Disabilities (SEND).
- Awareness of national guidance and best practice in neurodevelopmental services.
- Understanding of the challenges faced by families navigating ND pathways.
Skills and Abilities
Essential
- Ability to handle challenging conversations with empathy and professionalism.
- Ability to manage own workload and work unsupervised.
- Excellent interpersonal skills and communication skills -written and verbal.
- Effective organisational and time management skills and the ability to work to deadlines.
- High level of accuracy in data entry, record keeping, and correspondence.
- Ability to identify errors or gaps in referral information and take corrective action.
Personal Qualities
Essential
- Proactive
- Team player with an awareness of team dynamics
- Ability to use own initiative but understand the need to seek advice when necessary
- Ability to work effectively as part of a multidisciplinary team.
Person Specification
Qualifications and Professional training
Essential
- NVQ Level 3, AS or A Level or equivalent experience.
- Demonstrable working knowledge of digital systems, ability to use Microsoft package including word, excel and outlook .
- Evidence of continued professional development within last 12 months.
- Information Governance Training
Desirable
- SEND awareness or willing to attend local courses offered.
- Customer service or communication skills training (e.g. handling sensitive enquiries)
- Training in record management systems (System one, Cerner etc )
Experience and Knowledge
Essential
- Have a good understanding and ability to work well within patient record databases and navigate waiting lists.
- Previous experience of working well under pressure and with sensitive enquiries. Experience of handling sensitive and confidential information in line with data protection requirements.
- Awareness of safeguarding responsibilities when working with children and families.
Desirable
- Previous experience of working in the NHS, experience of liaising with families, professionals, and external agencies in a customer-facing role.
- Basic knowledge of neurodevelopmental conditions (e.g., Autism Spectrum Disorder, ADHD, Developmental Coordination Disorder) and their impact on families.
- Awareness of the importance of integrated working across health, education, and social care.
- Knowledge of local Wirral pathways for children and young people with Special Educational Needs and Disabilities (SEND).
- Awareness of national guidance and best practice in neurodevelopmental services.
- Understanding of the challenges faced by families navigating ND pathways.
Skills and Abilities
Essential
- Ability to handle challenging conversations with empathy and professionalism.
- Ability to manage own workload and work unsupervised.
- Excellent interpersonal skills and communication skills -written and verbal.
- Effective organisational and time management skills and the ability to work to deadlines.
- High level of accuracy in data entry, record keeping, and correspondence.
- Ability to identify errors or gaps in referral information and take corrective action.
Personal Qualities
Essential
- Proactive
- Team player with an awareness of team dynamics
- Ability to use own initiative but understand the need to seek advice when necessary
- Ability to work effectively as part of a multidisciplinary team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
