Wirral Community Health and Care NHS Foundation Trust

VCH Receptionist

The closing date is 16 March 2026

Job summary

FIXED TERM; 6 MONTHS

The VCH Walk in Centre Service operates 7 days a week, from 8am-8pm 365 days a year. We provide the call handling / reception and administrative support within the division.Staff are required to work closely with the Management Team as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard

Main duties of the job

Greet patients and visitors in a calm, friendly, and professional manner
Register walk-in patients accurately and efficiently on the clinical system
Confirm patient identity, demographics, and eligibility for care

Book, amend, and cancel appointments where required
Liaise closely with clinicians and nursing staff to support smooth patient flow
Maintain strict patient confidentiality at all times
Follow Walk-In Centre policies, procedures, and infection control guidelines
Prioritise patients appropriately, escalating concerns to clinical staff when needed
Monitor waiting areas and inform clinicians of delays or capacity issues

About us

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, at all times.

Date posted

02 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Part-time

Reference number

844-7726149

Job locations

Victoria Central hospital

Mill Lane

Wallasey

CH44 5UF

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for more details about this exciting role

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for more details about this exciting role

Person Specification

QUALIFICATIONS AND PROFESSIONAL TRAINING

Essential

NVQ Level 2, GCSE Level or equivalent experience

Desirable

Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

EXPERIENCE & KNOWLEDGE

Essential

Previous experience of dealing with the public and taking telephone enquiries
Experience of accurate data inputting

SKILLS & ABILITIES

Essential

Good oral and written communication skills with people from a wide variety of backgrounds
Ability to produce work of a good standard with attention to detail
Ability to communicate sensitively with all staff groups, patients and their families

Desirable

Ability to work under pressure to meet tight deadlines
Good organisational skills

PERSONAL QUALITIES

Essential

Patient
Flexible
Ability to use own initiative but understand the need to seek advice when necessary

Desirable

Proactive

Person Specification

QUALIFICATIONS AND PROFESSIONAL TRAINING

Essential

NVQ Level 2, GCSE Level or equivalent experience

Desirable

Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

EXPERIENCE & KNOWLEDGE

Essential

Previous experience of dealing with the public and taking telephone enquiries
Experience of accurate data inputting

SKILLS & ABILITIES

Essential

Good oral and written communication skills with people from a wide variety of backgrounds
Ability to produce work of a good standard with attention to detail
Ability to communicate sensitively with all staff groups, patients and their families

Desirable

Ability to work under pressure to meet tight deadlines
Good organisational skills

PERSONAL QUALITIES

Essential

Patient
Flexible
Ability to use own initiative but understand the need to seek advice when necessary

Desirable

Proactive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

Victoria Central hospital

Mill Lane

Wallasey

CH44 5UF

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

Victoria Central hospital

Mill Lane

Wallasey

CH44 5UF

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)