Job summary
An exciting opportunity has arisen for a motivated and experienced administrator to join our Wirral Wheelchair Service.
We are looking for a team player with excellent organisational, interpersonal and communication skills who can deliver effective and efficient admin support along with exceptional empathetic customer care.
Experience of working in a busy office and being able to prioritise your own workload and on your own initiative is essential. You must be computer literate and be well-versed in data inputting, ideally using NHS systems.
Main duties of the job
You will be required to undertake a wide range of admin and clerical duties to facilitate the delivery of a high-quality service, supporting our service users from an admin perspective and assisting with wheelchair product and stock management.
About us
You will be joining a small and friendly team of wheelchair therapists, engineers and support staff that are all passionate about working in this specialist field and privileged to be able to provide adults and children with long term disability a gateway to independence and a quality of life they wouldn't have without a wheelchair or associated equipment.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for more details about this exciting role
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for more details about this exciting role
Person Specification
Qualifications and professional training
Essential
- NVQ Level 3, AS or A Level, Baccalaureate or equivalent experience
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
Desirable
- Evidence of continued professional development within last 12 months
Experience
Essential
- Experience of dealing with the public and call handling
- Experience of maintaining patient waiting lists
- Experience of managing diaries for meetings etc
- Experience of maintaining databases and information systems
Desirable
- Previous experience of working in the NHS and using NHS systems
- Previous supervisory experience
Skills
Essential
- Excellent oral and written communication skills with people from a wide variety of backgrounds
- Ability to work under pressure to meet tight deadlines
- Ability to produce work of a high standard with attention to detail
- Ability to communicate sensitively with all staff groups, patients and their families
- Good organisational skills
Personal Qualities
Essential
- Proacitve
- Patient
- Flexible, Adaptive and Creative
- Professional
- Team player with an awareness of team dynamics
- Ability to use own initiative but understand the need to seek advice when necessary
Person Specification
Qualifications and professional training
Essential
- NVQ Level 3, AS or A Level, Baccalaureate or equivalent experience
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
Desirable
- Evidence of continued professional development within last 12 months
Experience
Essential
- Experience of dealing with the public and call handling
- Experience of maintaining patient waiting lists
- Experience of managing diaries for meetings etc
- Experience of maintaining databases and information systems
Desirable
- Previous experience of working in the NHS and using NHS systems
- Previous supervisory experience
Skills
Essential
- Excellent oral and written communication skills with people from a wide variety of backgrounds
- Ability to work under pressure to meet tight deadlines
- Ability to produce work of a high standard with attention to detail
- Ability to communicate sensitively with all staff groups, patients and their families
- Good organisational skills
Personal Qualities
Essential
- Proacitve
- Patient
- Flexible, Adaptive and Creative
- Professional
- Team player with an awareness of team dynamics
- Ability to use own initiative but understand the need to seek advice when necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
