Wirral Community Health and Care NHS Foundation Trust

Administrative Officer

The closing date is 10 July 2025

Job summary

We are looking for an enthusiastic, motivated, caring individual to support the administration of the Speech and Language and Dietetic Services in the delivery of high quality care to members of our local community with a clinical need for the services and interventions we deliver.

Main duties of the job

You will be required to undertake a wide range of clerical & administrative duties as part of a small friendly team. The post requires well developed interpersonal skills as you will be expected to liaise with patients, carers, clinical staff & outside agencies.

Ideally you will have previous experience in a healthcare environment, be a good communicator and have the ability to work unsupervised. Good IT skills are essential as the role will involve regular use of computer based clinical systems, although we will provide training and on-going support to the right candidate.

About us

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, at all times.

Date posted

26 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Fixed term

Duration

11 months

Working pattern

Full-time, Part-time

Reference number

844-7238372

Job locations

Victoria Central Health Centre

Mill Lane

Wallasey

CH44 5UF

Job description

Job responsibilities

Act as a point of contact to deal effectively with a wide range of enquiries. Perform call handling responsibilities on behalf of the services.

To receive and co-ordinate telephone calls from a variety of sources answering queries from staff, clients, and others.

To take forward messages as appropriate.

Manage generic email address boxes.

Signpost service emails following service guidelines.

Provide support with all office administration for the services e.g., scanning, photocopying, laminating, using clinical IT systems.

Booking home visit appointments with clients over the telephone and capturing appointment details onto data Systems.

Job description

Job responsibilities

Act as a point of contact to deal effectively with a wide range of enquiries. Perform call handling responsibilities on behalf of the services.

To receive and co-ordinate telephone calls from a variety of sources answering queries from staff, clients, and others.

To take forward messages as appropriate.

Manage generic email address boxes.

Signpost service emails following service guidelines.

Provide support with all office administration for the services e.g., scanning, photocopying, laminating, using clinical IT systems.

Booking home visit appointments with clients over the telephone and capturing appointment details onto data Systems.

Person Specification

Qualifications & Training

Essential

NVQ Level 2, GCSE Level Maths & English or equivalent experience

Desirable

Working knowledge of Microsoft packages (Word, Excel, Outlook)

Experience & Knowledge

Essential

Previous experience of dealing with the public and taking telephone enquiries
Ability to input data accurately

Skills & Attributes

Essential

Good oral & written communication skills with people from a wide variety of backgrounds
Ability to produce work of a good standard with attention to detail
Ability to communicate sensitively with all staff groups, patients and their families

Desirable

Ability to work under pressure to meet tight deadlines
Good organisational skills

Personal Qualities

Essential

Proactive
Patient
Flexible
Ability to use own initiative but understand the need to seek advice when necessary

Person Specification

Qualifications & Training

Essential

NVQ Level 2, GCSE Level Maths & English or equivalent experience

Desirable

Working knowledge of Microsoft packages (Word, Excel, Outlook)

Experience & Knowledge

Essential

Previous experience of dealing with the public and taking telephone enquiries
Ability to input data accurately

Skills & Attributes

Essential

Good oral & written communication skills with people from a wide variety of backgrounds
Ability to produce work of a good standard with attention to detail
Ability to communicate sensitively with all staff groups, patients and their families

Desirable

Ability to work under pressure to meet tight deadlines
Good organisational skills

Personal Qualities

Essential

Proactive
Patient
Flexible
Ability to use own initiative but understand the need to seek advice when necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

Victoria Central Health Centre

Mill Lane

Wallasey

CH44 5UF

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

Victoria Central Health Centre

Mill Lane

Wallasey

CH44 5UF

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)