Wirral Community Health and Care NHS Foundation Trust

Dental Receptionist / Clinical Assistant

The closing date is 10 July 2025

Job summary

Applications are invited for a part time permanent role within the Specialised Dental Service.

The role is a mixed role, providing patient facing reception duties within our dental clinic but will also include the reprocessing of reusable dental equipment and decontamination of the dental environment. The role is based at our dental clinics in Wallasey, including the Leasowe area, and Birkenhead. The successful candidate will be expected to work flexibly across all sites when required and should also be able to move around between different sites during the working day as required.

On occasion, administrative support may also be provided at our dental clinics or dental office, based in Wallasey.

The post is for 22.5 hours per week within a working pattern of Monday, Tuesday and Wednesday 8.30-17.00 with 1 hour for lunch

Experience using Dentally or other dental patient software would be an advantage, although full training will be provided if required.

Experience in the reprocessing and sterilisation of dental and / or medical instruments, dental decontamination processes and knowledge of HTM01-05 would also be advantageous but not essential as again, full training will be provided.

A willingness to be vaccinated against blood borne viruses, if not already vaccinated, is essential to the post.

Main duties of the job

Dental Receptionist / Clinical Assistant - providing patient facing reception / administrative duties within our dental clinic and the reprocessing of reusable dental equipment and decontamination of the dental environment within the dental clinic.

About us

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, at all times.

Date posted

26 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Pa Pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

844-7237382

Job locations

Victoria Central Dental Clinic

Mill Lane

Wirral

CH44 5UF

Job description

Job responsibilities

Administrative Duties

Greeting patients.
Provide general reception duties as requested.
Book appointments using the Dentally patient record system.
Collect and record patient charges
Filing and scanning patient records.
Answer telephone calls from the general public and healthcare professionals.
Undertake training required to ensure quality of service to agreed standards

Clinical Duties

To inspect, clean and sterilise reusable instruments for use in a dental clinic using automated equipment to nationally agreed standards.
To operate a washer disinfector and autoclave.
To accurately pack and record sterilised instruments.
Daily maintenance of the cleaning equipment and care environment.
Obtain and provide data as required
Complete stock and date checks of dental materials and dental equipment as required

Job description

Job responsibilities

Administrative Duties

Greeting patients.
Provide general reception duties as requested.
Book appointments using the Dentally patient record system.
Collect and record patient charges
Filing and scanning patient records.
Answer telephone calls from the general public and healthcare professionals.
Undertake training required to ensure quality of service to agreed standards

Clinical Duties

To inspect, clean and sterilise reusable instruments for use in a dental clinic using automated equipment to nationally agreed standards.
To operate a washer disinfector and autoclave.
To accurately pack and record sterilised instruments.
Daily maintenance of the cleaning equipment and care environment.
Obtain and provide data as required
Complete stock and date checks of dental materials and dental equipment as required

Person Specification

Skills and attributes

Essential

Possess a reasonable level of literacy and numeracy
Able to learn quickly and use new skills
Able to work efficiently without supervision
Able to work well as part of a Team

Experience and Knowledge

Essential

Experience of working in a medical or dental environment
Knowledge of Microsoft Office Programmes

Desirable

Knowledge of Dentally or other dental patient software
Previous experience of decontamination of reusable dental / medical equipment.

Personal Qualities

Essential

Hold a full driving licence and have access to a car
Reliable and trustworthy
Ability to communicate well
Vaccinated (or willing to be vaccinated) against Hepatitis B
Shows empathy and caring nature
Smart presentation

Person Specification

Skills and attributes

Essential

Possess a reasonable level of literacy and numeracy
Able to learn quickly and use new skills
Able to work efficiently without supervision
Able to work well as part of a Team

Experience and Knowledge

Essential

Experience of working in a medical or dental environment
Knowledge of Microsoft Office Programmes

Desirable

Knowledge of Dentally or other dental patient software
Previous experience of decontamination of reusable dental / medical equipment.

Personal Qualities

Essential

Hold a full driving licence and have access to a car
Reliable and trustworthy
Ability to communicate well
Vaccinated (or willing to be vaccinated) against Hepatitis B
Shows empathy and caring nature
Smart presentation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

Victoria Central Dental Clinic

Mill Lane

Wirral

CH44 5UF

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

Victoria Central Dental Clinic

Mill Lane

Wirral

CH44 5UF

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)