Wirral Community Health and Care NHS Foundation Trust

Senior Administrative Officer

The closing date is 26 May 2025

Job summary

A vacancy has arisen for a Band 3 Senior Administration Officer within the Wirral Community Specialist Palliative Care team.

This opportunity is being offered on 12 month fixed term basis.

This post requires a candidate who is a compassionate and caring individual, who has excellent communication and interpersonal skills. You will have the ability to be adaptable, reliable and approachable with outstanding organisational skills. It is essential that you are capable of working both independently and within a team.

Main duties of the job

An exciting rare opportunity has arisen in the Wirral Community Specialist Palliative Care team at Wirral Community Health and Care NHS Foundation Trust. We are looking for a motivated and enthusiastic individual to join our team within our specialist palliative care service.

The position is for a Senior Admin Officer working as a band 3 for 37.5 hours per week (Monday -Friday 9am - 5pm) on a 12 month fixed term basis.

We are looking for applicants who are confident, with a team focus but also has the ability to be self-directing and work independently. You should possess excellent organisational and time management skills, which are essential, as is the ability to work proactively.

This role is based in a busy specialist palliative care team, it is varied and interesting as no two days are the same. It involves inputting data onto electronic patient records, regular contact with both patients and professionals, alongside providing administrative support to the staff in the service.

If you are conscientious, flexible and motivated and want to work with an award winning team, who are committed to delivering a very high quality service then this could be an opportunity to join and help make a difference.

About us

Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East and West, St Helens and Knowsley.

We take great pride in being an open, trusting and compassionate organisation. The Trust is committed to promoting and building a team that enhances inclusion, diversity and equality. We strongly believe that working together with our partners, listening to and engaging with our patients, service users and their families we can make a real difference to the lives of local people within our communities.

We have a CQC rating of Good with areas of Outstanding.

We work closely with our commissioners and partners to deliver the best possible services for the residents of Wirral that require our service input.

Date posted

13 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pa pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

844-7106257

Job locations

Wirral Hospice St John's

Mount Road

Bebington

CH63 6JE

Job description

Job responsibilities

Act as a first point of contact using your judgement to deal effectively with a wide range of complex and sensitive enquiries using various methods of communication e.g. phone, letter or email.

Have a caring and calm manner and ability to provide reassurance while signposting patients appropriately if needed with the oversight of the clinicians in the team.

For full details about this exciting role, please refer to the job description and person specification.

Job description

Job responsibilities

Act as a first point of contact using your judgement to deal effectively with a wide range of complex and sensitive enquiries using various methods of communication e.g. phone, letter or email.

Have a caring and calm manner and ability to provide reassurance while signposting patients appropriately if needed with the oversight of the clinicians in the team.

For full details about this exciting role, please refer to the job description and person specification.

Person Specification

Qualifications & Professional Training

Essential

NVQ Level 3, AS or A Level, Baccalaureate or equivalent experience
Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Desirable

Evidence of continued professional development within last 12 months

Experience & knowledge

Essential

Previous experience of dealing with the public and taking telephone enquiries
Experience of maintaining patient waiting lists
Experience of managing diaries for meetings etc
Experience of maintaining databases and information systems

Desirable

Previous supervisory experience
Previous experience of working in the NHS

Skills & attributes

Essential

Excellent English oral and written communication skills with people from a wide variety of backgrounds
Ability to work under pressure to meet tight deadlines
Ability to produce work of a high standard with attention to detail
Ability to communicate sensitively with all staff groups, patients and their families
Good organisational skills

Personal Qualities

Essential

Proactive
Patient
Flexible, Adaptive and Creative
Professional
Team player with an awareness of team dynamics
Ability to use own initiative but understand the need to seek advice when necessary

Person Specification

Qualifications & Professional Training

Essential

NVQ Level 3, AS or A Level, Baccalaureate or equivalent experience
Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Desirable

Evidence of continued professional development within last 12 months

Experience & knowledge

Essential

Previous experience of dealing with the public and taking telephone enquiries
Experience of maintaining patient waiting lists
Experience of managing diaries for meetings etc
Experience of maintaining databases and information systems

Desirable

Previous supervisory experience
Previous experience of working in the NHS

Skills & attributes

Essential

Excellent English oral and written communication skills with people from a wide variety of backgrounds
Ability to work under pressure to meet tight deadlines
Ability to produce work of a high standard with attention to detail
Ability to communicate sensitively with all staff groups, patients and their families
Good organisational skills

Personal Qualities

Essential

Proactive
Patient
Flexible, Adaptive and Creative
Professional
Team player with an awareness of team dynamics
Ability to use own initiative but understand the need to seek advice when necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

Wirral Hospice St John's

Mount Road

Bebington

CH63 6JE

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

Wirral Hospice St John's

Mount Road

Bebington

CH63 6JE

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)