Job summary
Do you fancy a career with an award winning integrated health and care NHS Foundation Trust?
Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East and West, St Helens and Knowsley.
We take great pride in being an open, trusting and compassionate organisation.
We currently deliver outstanding 0-19 and 0-19+ Health and Wellbeing Services across Wirral, Cheshire East and St Helens and Knowsley, supporting over 250,000 children and young people. Our dedicated, innovative and forward-thinking children and young people's services have a positive impact on the health and wellbeing of families in our communities.
We work closely with our commissioners and partners to deliver the best possible services for the children, young people and families.
We are looking for a Bank Administrative Officer to join our 0-25 Admin team..
The 0 -25 Service is part of the Integrated Children's Division within Wirral Community Health & Care NHS Foundation Trust.
The role will provide support to the 0-25 Integrated Children's division. You should have good organisational abilities, excellent interpersonal skills and be able to communicate effectively, together with an ability to work as part of a team and independently.
Main duties of the job
Provide administrative support to clinical and non-clinical services.
To answer telephone and/or email enquiries, processing and maintaining records (paper and electronic) using SystemOne electronic records, updating databases and spreadsheets, scanning, typing, photocopying, and arranging meetings/events.
The creation of appointments for Clients and liaising with a range of service users/carers, partners, colleagues and visitors.
To act as a first point of contact for all forms of communication for the clinical staff and carers hence supporting the delivery of a high-quality service
About us
Our vision and values were developed by staff from across the organisation and reflect who we are and what we stand for.
Our vision is...
To be the outstanding provider of high quality, integrated care to the communities we serve
We will support you and your community to live well.
Our values:
CompassionSupportive and caring, listeningto others.
OpenCommunicating openly, honestly and sharing ideas.
TrustTrusted to deliver, feeling valued and safe.
Job description
Job responsibilities
Please see attached Job Description and Personal Specification for more information on this exciting role.
Job description
Job responsibilities
Please see attached Job Description and Personal Specification for more information on this exciting role.
Person Specification
Qualifications & Professional Training
Essential
- NVQ Level 2, GCSE Level or equivalent experience
Desirable
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
Experience & Knowledge
Essential
- Previous experience of dealing with the public and taking telephone enquiries
- Experience of accurate data inputting
Skills & Attributes
Essential
- Good oral and written communication skills with people from a variety of backgrounds
- Ability to produce work of a good standard with attention to detail
- Ability to communicate sensitively with all staff groups, patients and their families
Desirable
- Ability to work under pressure to meet tight deadlines
- Good organisational skills
Personal Qualities
Essential
- Proactive
- Patient
- Flexible
- Ability to use own initiative but understand the need to seek advice when necessary
- Ability to travel to clinics / meetings / sessions across the Trust
Person Specification
Qualifications & Professional Training
Essential
- NVQ Level 2, GCSE Level or equivalent experience
Desirable
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
Experience & Knowledge
Essential
- Previous experience of dealing with the public and taking telephone enquiries
- Experience of accurate data inputting
Skills & Attributes
Essential
- Good oral and written communication skills with people from a variety of backgrounds
- Ability to produce work of a good standard with attention to detail
- Ability to communicate sensitively with all staff groups, patients and their families
Desirable
- Ability to work under pressure to meet tight deadlines
- Good organisational skills
Personal Qualities
Essential
- Proactive
- Patient
- Flexible
- Ability to use own initiative but understand the need to seek advice when necessary
- Ability to travel to clinics / meetings / sessions across the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
