Job summary
An opportunity has arisen for a Senior Technical Support Specialist to join our Digital team.. This is an exciting time to join us as we continue our digital maturity journey. This is a great development opportunity for the right candidate.
You will be part of a high performing team assisting in the provision, maintenance, and development of a comprehensive Digital service. You will be a lead technical specialist supporting system wide transformation work programmes to deliver improved outcomes for the populations we serve.
We are looking for people with a passion for all things Digital, together with drive enthusiasm and the requisite skills and experience to support our service users across Wirral, Cheshire East, St Helens and Knowsley.
You will need to be an experienced individual who has had a significant degree of exposure to Microsoft Server environments, backup and storage technologies, desktop hardware and software environments, including but not limited to Active Directory, Windows 10 and N365.
Experience of supporting and migrating to cloud platforms would be advantageous but not essential.
As the Trust embraces a people first approach toenhance population health, this is a fantastic opportunity to be involved in supporting and shaping the digital future. We are building a team who will, at every level, be driven to provide the very best services.
Main duties of the job
The role will provide technical support to the ICT Operations Manager for the provision of a resilient, reliable, and effective day to day technology service and ensure that all Trust colleagues are able to rely upon their technology enablers. This will involve ensuring all aspects of the IT Architecture and Infrastructure are documented, understood, and maintained.
Through knowledge and experience, this technical role will provide specialist advice and guidance to the department and users.
Ensure that all IT server, and communications systems are operating at optimum efficiency to maximise availability and reliability across the organisation.
Provide ongoing support and development of any IT server, network, and communications systems to ensure its reliability and availability.
Assist with the development and implementation of the ICT Digital Strategy for Wirral Community Health & Care NHS Foundation Trust.
To provide IT third line support and technical management for all aspects of the Trust's server, infrastructure, and related technologies.
To assist with the management of server performance through monitoring and maintenance work.
To work closely with other members of the team, and the ICT Services Enhancement Manager to support planned changes or outages to ensure they do not have a detrimental effect on system performance and availability.
About us
To effectively communicate with others to identify issues or concerns with systems and provide resolutions. This may be in conjunction with third party suppliers.
To work as part of a team to ensure the effective performance of the hardware (network and servers) utilised to support the ICT systems used at Wirral Community Health & Care NHS Foundation Trust.
Working for your organisation
Do you have the drive, enthusiasm and requisite skills and experience we are looking for?
About you
The successful candidate should have :
- Educated to technical degree standard or equivalent relevant experience
- Microsoft Certified Technology Associate (MTA), or equivalent demonstrable experience (Postgrad Cert Level)
- Advanced knowledge / developed experience for diagnosing faulty equipment and be able to use specialised diagnostic software together with the ability to solve/repair complex issues
- Proven experience of server management and troubleshooting
- You will be comfortable working under your own initiative and manage your own workload
- Have excellent organisational skills and a flexible approach to work.
- Must be skilled communicator to converse with all levels and grades of staff with the ability to communicate complex IT issues to non-IT staff
- Ability to travel between sites across the WCHT region on a regular basis.
Job description
Job responsibilities
Please see Job Description & Job Specification attached.
For any more information please do not hesitate to get in touch for an informal discussion.
Job description
Job responsibilities
Please see Job Description & Job Specification attached.
For any more information please do not hesitate to get in touch for an informal discussion.
Person Specification
Qualifications
Essential
- Educated to technical degree standard or equivalent relevant experience
- Microsoft Certified Technology Associate (MTA), or equivalent demonstrable experience (Postgrad Cert Level)
Desirable
- Prince Foundation certification
- ITIL Foundation
Experience
Essential
- Understanding of the NHS and of clinical and operational processes
- Advanced knowledge / developed experience for diagnosing faulty equipment, and be able to use specialised diagnostic software together with the ability to solve/repair complex issues.
- Demonstrable Experience in a server / networking environment.
- Proven ability to plan / manage projects
- Pragmatic approach to deal with complex, difficult and emotional situations.
- Proven experience of 2 of the following: E AF&I Working with Microsoft Server and PC Operating systems ( / W2008 / W2012 / W2016/ 2019 / Windows /10) Storage area Networks (SAN) and Network attached storage (NAS) Technologies. Thin client technologies (Citrix Xenapp / Desktop 5) Virtualisation technologies (VMWare up to latest versions)
- Expert in Data management, security, Backup and Archiving technologies
- Expert in Microsoft Active directory administration and Support
- Proven experience of server management and troubleshooting
- Experience of endpoint management technologies
- Experience of using Microsoft office (all versions) to be able to fully support end users.
- Must have experience of creating high level documentation to agreed standard
- IT Skills supporting operational processes.
- Change management experience.
- Understand the requirements of Data protection Act and be aware of the requirements of Information Governance, clinical governance and caldicott.
Desirable
- Proven experience of Network administration (DHCP, DNS, Wins, TCP/IP, VLans, VPNs, Layer3 Lan and WAN Technologies.
Skills
Essential
- To be able to use own initiative
- Must be a skilled communicator to converse with all levels and grades with the ability to communicate complex IT issues to Non IT staff
- Ability to prioritise
- Evidence of working effectively as part of a team. Giving support to other team members
- Ability to establish rapport with others, be enthusiastic and have a helpful attitude.
- Methodical and able to work to recognised standards.
- Ability to make judgements independently of senior managerial support to support on call (out of hours) responsibilities.
- Ability to work in a user orientated environment.
- Presentation / Facilitation skills.
- Proficient in use of Microsoft Office products.
- Advanced keyboard skills
Personal quals
Essential
- Flexible approach
- Able to work under intense pressure and make informative decisions in a reactive environment
- Able to use judgement and negotiate on complex issues
- Ability to complete daily tasks unsupervised.
- Able to concentrate for long periods of time whilst handling frequent interruptions.
- Ability to travel between sites across the WCHT region
- Be part of an on call team covering support to users and systems out of hours and have the ability to respond to ICT on call incidents in a timely manner and travel to key sites to resolve issues if required.
- Monitors own performance against key performance indicators
- Focuses on the task and is not deterred by minor setbacks
Person Specification
Qualifications
Essential
- Educated to technical degree standard or equivalent relevant experience
- Microsoft Certified Technology Associate (MTA), or equivalent demonstrable experience (Postgrad Cert Level)
Desirable
- Prince Foundation certification
- ITIL Foundation
Experience
Essential
- Understanding of the NHS and of clinical and operational processes
- Advanced knowledge / developed experience for diagnosing faulty equipment, and be able to use specialised diagnostic software together with the ability to solve/repair complex issues.
- Demonstrable Experience in a server / networking environment.
- Proven ability to plan / manage projects
- Pragmatic approach to deal with complex, difficult and emotional situations.
- Proven experience of 2 of the following: E AF&I Working with Microsoft Server and PC Operating systems ( / W2008 / W2012 / W2016/ 2019 / Windows /10) Storage area Networks (SAN) and Network attached storage (NAS) Technologies. Thin client technologies (Citrix Xenapp / Desktop 5) Virtualisation technologies (VMWare up to latest versions)
- Expert in Data management, security, Backup and Archiving technologies
- Expert in Microsoft Active directory administration and Support
- Proven experience of server management and troubleshooting
- Experience of endpoint management technologies
- Experience of using Microsoft office (all versions) to be able to fully support end users.
- Must have experience of creating high level documentation to agreed standard
- IT Skills supporting operational processes.
- Change management experience.
- Understand the requirements of Data protection Act and be aware of the requirements of Information Governance, clinical governance and caldicott.
Desirable
- Proven experience of Network administration (DHCP, DNS, Wins, TCP/IP, VLans, VPNs, Layer3 Lan and WAN Technologies.
Skills
Essential
- To be able to use own initiative
- Must be a skilled communicator to converse with all levels and grades with the ability to communicate complex IT issues to Non IT staff
- Ability to prioritise
- Evidence of working effectively as part of a team. Giving support to other team members
- Ability to establish rapport with others, be enthusiastic and have a helpful attitude.
- Methodical and able to work to recognised standards.
- Ability to make judgements independently of senior managerial support to support on call (out of hours) responsibilities.
- Ability to work in a user orientated environment.
- Presentation / Facilitation skills.
- Proficient in use of Microsoft Office products.
- Advanced keyboard skills
Personal quals
Essential
- Flexible approach
- Able to work under intense pressure and make informative decisions in a reactive environment
- Able to use judgement and negotiate on complex issues
- Ability to complete daily tasks unsupervised.
- Able to concentrate for long periods of time whilst handling frequent interruptions.
- Ability to travel between sites across the WCHT region
- Be part of an on call team covering support to users and systems out of hours and have the ability to respond to ICT on call incidents in a timely manner and travel to key sites to resolve issues if required.
- Monitors own performance against key performance indicators
- Focuses on the task and is not deterred by minor setbacks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wirral Community Health and Care NHS Foundation Trust
Address
Wirral Community Health and Care Trust
First floor, Wing 5, St Catherine’s Health Centre, Derby Road, Birkenhead, CH42 0LQ
Birkenhead
CH42 0LQ
Employer's website
https://www.wchc.nhs.uk/ (Opens in a new tab)
