Receptionist/Clerical Assistant

Job summary

To be responsible for the busy switchboard and reception area, liaising with members of the general-public and other services and departments, both DCHS and external. Provide a friendly, helpful and professional service. To ensure that public areas are kept clean and tidy.

To provide comprehensive reception clerical duties, ordering stationery and supplies; receipt and distribution of incoming/outgoing mail; answering all telephone queries and forwarding calls to appropriate services.

To provide administrative service to the Podiatry department: booking appointments both by telephone and face to face; monitoring waiting lists and liaising with podiatry team.

To ensure all issues relating to the maintenance of the site is co-ordinated with appropriate services.

To support and comply with all health and safety, fire, infection control policy/procedures/legislation in conjunction with the appropriate departments/advisors.

To provide sickness and absence cover for colleagues as required.

Main duties of the job

To provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service.

Ensuring all patients are booked into appointments correctly and directing them appropriately once they have arrived.

Telephone answering service (general enquiries/cancelations)

Receipt of all incoming/outgoing mail and its distribution as required.

Using your initiative and local knowledge to answer patient queries, and signpost to appropriate local services.

Maintain waiting lists; cancel, move and book appointments: liaise with Podiatry team.

Monitoring of stock levels.

Responsible for reporting site maintenance issues: liaising with DCHS estates department.

To provide an efficient room booking room services using the in-house system so that rooms are fully utilised.

Printing/Photocopying.

Maintaining site emergency equipment.

Other duties may be required in response to additional service needs.

About us

DCHS employ approximately 4,400 people, making us one of the largest providers of specialist community health services in the country. We serve a patient population of more than 1.1 million people across Derbyshire and Derby.

We are a small and friendly administration team, working across 9 sites consisting of Health Centres/Clinics and a Hospital in North East Derbyshire. We are the first contact for patients and visitors to our sites and we strive to ensure every patient experience is a positive one.