Receptionist Village Community Medical Centre

Job summary

We are looking for Receptionist/Clerical Assistant at Village Community Medical Centre working Monday to Wednesday 8:30 to 16:30pm

You will be responsible for the busy switchboard and reception area, liaising with members of the general-public, DCHS and external service users and departments.

You will provide comprehensive reception clerical duties, to include: cash handling and banking; ordering stationery and supplies; receipt and distribution of incoming mail; franking and posting outgoing mail; answering all telephone queries and forwarding calls to appropriate services.

You will provide a full administrative service to the Podiatry department: registering patients; booking appointments both by telephone and at reception; monitoring waiting lists and liaising with podiatry team.

You will support and comply with all health and safety, fire, infection control policy/procedures/legislation in conjunction with the appropriate departments/advisors.

You will provide sickness and absence cover for colleagues across Derby City Sites if required.

Main duties of the job

To provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service.

Ensuring all patients are booked into appointments correctly and directing them appropriately once they have arrived.

Telephone answering service (general enquiries/cancelations)

Receipt of all incoming mail and its distribution.

Using your initiative and local knowledge to answer patient queries, and signpost to appropriate local services.

To register new patients to the Podiatry services; maintain waiting lists; cancel, move and book appointments: liaise with Podiatry team.

Monitoring of stock levels.

Sale of continence products.

Chaperone patients when using the lifts.

Responsible for reporting site maintenance issues: liaising with DCHS estates and also CHP/LIFT maintenance teams.

To provide an efficient room booking room services using the in-house system so that rooms are fully utilised and not double booked.

Printing/Photocopying.

Maintaining site emergency equipment.

Other duties may be required in response to additional service needs.

About us

DCHS employ approximately 4,400 people, making us one of the largest providers of specialist community health services in the country. We serve a patient population of more than 1.1 million people across Derbyshire and Derby.

We are a small and friendly administration team, working across 5 sites within Derby City. We are the first contact for patients and visitors to our site and we strive to ensure every patient experience is a positive one.