Clinical Navigator CBL

Job summary

We are looking to appoint a highly-motivated, enthusiastic, efficient and friendly person to be part ofourCentral Booking Line and Reception Team.

The Clinical Navigator within Integrated Sexual Health Services will work in a busy integrated sexual health environment, within a multidisciplinary team.

Shift patterns to be discussed at offer stage, will include working until 19:00 and will be 1 Saturday in 4. The clinic opening times are;

Monday - Thursday - 07:45 - 19:00

Fridays - 07:45 - 17:00

Saturdays (1 in 4) 09:45 - 13:15

'Previous applicants need not apply'

Main duties of the job

The Clinical Navigator within Integrated Sexual Health Services will work in a busy integrated sexual health environment, within a multidisciplinary team.

You will:

Work effectively as part of the reception and central booking telephone line teams across clinic settings in North Derbyshire, dealing with enquiries promptly, politely and effectively in all circumstances. This will involve asking clients sensitive questions.

Ensure clinic is conducted efficiently and is properly prepared to receive patients before clinic and secured after clinic sessions.

Use the Inform electronic patient records system to book, amend, and cancel appointments, as well as arriving patients coming into service

Observing and maintaining strict confidentiality with regards to any patients/family/staff records and information in line with the requirements of the Data Protection Act

Dealing appropriately with instructions or queries from staff, clinicians and partner organisations

Use the Inform electronic patient records system to book, amend, and cancel appointments, as well as arriving patients coming into service

Assist in clerical/administrative duties as required

Work flexibly to support the ongoing development of sexual health services, engaging in patient and public involvement inhubs and peripheral clinics as required

Responsibility for the waiting room including supporting patients who may be upset or have to wait longer than expected for their appointment

About us

Integrated Sexual Health Services has clinics at our Wheatbridge and Florence Nightingale Community Hospital Site in additional to many peripheral clinics across Derby and Derbyshire.

DCHS employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.