Receptionist - Alfreton

Job summary

We are looking to appoint a highly motivated, enthusiastic, efficient and friendly person to be part of the Reception Team based at Alfreton Primary Care Centre, Alfreton, Derbyshire.

Excellent customer care and communication skills are essential as well as a friendly and caring personality. You should also have a good telephone manner and be able to stay calm under pressure.

You must have good keyboard and PC skills, with demonstrable experience of using Microsoft Office, e.g. Word, Excel and Outlook.

This is a busy and varied role which requires a flexible approach and you will need to be able to work using your own initiative and as part of the team. Flexible working hours will be required at times with the provision of cover during periods of annual leave and sickness.

Main duties of the job

To be responsible for the busy switchboard and reception area, liaising with members of the general public and other services and departments, both DCHS and external.

To remain calm under pressure and provide a calm, friendly, helpful and professional service.

To ensure health and safety priorities in communal areas.

To provide comprehensive reception clerical duties, to include: cash handling and banking; ordering stationery and supplies; receipt and distribution of incoming mail; franking and posting outgoing mail; answering all telephone queries and forwarding calls to appropriate services.

To provide a full administrative service to the Podiatry department: registering patients; booking appointments both by telephone and at reception; monitoring waiting lists and liaising with podiatry team.

You will be required to have:

A good standard of general education which includes English language GCSE, Grade C or above, or equivalent

Previous Customer Service experience

IT literacy skills/knowledge of TPP Systems

Excellent communication and interpersonal skills

About us

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.

Benefits include:

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
• Yearly appraisal and commitment to ongoing training
• Generous NHS pension scheme
• Good maternity, paternity and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBTI+ network, BAME Network and Christian Network
• Health and wellbeing opportunities
• Structured learning and development opportunities