Job summary
To manage telephone enquiries, respond to day-to-day enquiries and maintain an efficient message taking system. Initially with guidance and increasing in autonomy as confidence grows throughout the apprenticeship programme.
To provide first contact via telephone for any Quality Division Specialist Team queries. The majority of work is telephone based
To undertake any other appropriate admin duties as may be assigned from time to time.
The post holder will work towards completing a Customer Service Level 2 Apprenticeship qualification.
Main duties of the job
Provide first point of telephone contact for staff/patients/visitors to the service and provide non-clinical information as required
To provide clerical and administrative support to the specialist services via the Triage line to support the delivery of effective and efficient services. This may include typing, photocopying and other duties appropriate to the role / service whilst ensuring work is produced in a timely and accurate manner
Adhere strictly to confidentiality and data protection rules and legislation particularly where the use of identifiable information about patients and/or organisations occurs.
About us
We are friendly, supportive, team orientated admin team working with in Walton Hospital and the wider area looking for a like minded person to join our admin team.
Job description
Job responsibilities
To achieve the Level 2 Apprenticeship Qualification
To work within the Trust to gain confidence, experience and build a portfolio of evidence for
Apprenticeship accreditation
To carry out delegated activities. To be a reliable and helpful member of the team, communicating well across the team
To gain work experience and participate in appropriate training opportunities
To be an ambassador for the apprenticeship programme
To attend any training associated with the apprenticeship programme and complete units within deadlines. To be committed to completing the training and completing the programme
Job description
Job responsibilities
To achieve the Level 2 Apprenticeship Qualification
To work within the Trust to gain confidence, experience and build a portfolio of evidence for
Apprenticeship accreditation
To carry out delegated activities. To be a reliable and helpful member of the team, communicating well across the team
To gain work experience and participate in appropriate training opportunities
To be an ambassador for the apprenticeship programme
To attend any training associated with the apprenticeship programme and complete units within deadlines. To be committed to completing the training and completing the programme
Person Specification
Essential
Essential
- GCSE's (or equivalent e.g. functional skills Level 2) in Maths & English - Grade A-C
- Demonstrate good IT skills
- Willingness to work towards and complete Level 2 Apprenticeship
- Experience of prioritising workload
- Good communication and interpersonal skills
Desirable
- Experience in a customer facing role
- Experience of working in a team
- Experience of working in a healthcare environment
Essential
Essential
- Good communication and interpersonal skills.
- Able to work to deadlines
- Able to carry out tasks following instructions
Desirable
- Manage own workload, prioritising tasks
- Experience of maintaining information systems and databases
Person Specification
Essential
Essential
- GCSE's (or equivalent e.g. functional skills Level 2) in Maths & English - Grade A-C
- Demonstrate good IT skills
- Willingness to work towards and complete Level 2 Apprenticeship
- Experience of prioritising workload
- Good communication and interpersonal skills
Desirable
- Experience in a customer facing role
- Experience of working in a team
- Experience of working in a healthcare environment
Essential
Essential
- Good communication and interpersonal skills.
- Able to work to deadlines
- Able to carry out tasks following instructions
Desirable
- Manage own workload, prioritising tasks
- Experience of maintaining information systems and databases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
