Job summary
To work as a member of the Stroke Early Supported Discharge (ESD) Team, a service providing rehabilitation to patients following a stroke. Working closely with all members of the multi-disciplinary team to ensure the smooth running of the ESD service. Maintaining information systems required for the data collection of the Early Supported Discharge Service. To receive and process referrals and data into the ESD Team, using current data systemsto collate information, and ensure information is passed to the appropriate professional. To review and book patient six monthly follow-up meetings
Main duties of the job
To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties
Using a range of software programmes to produce, maintain and distribute documents, which may include regularly dealing with matters of a complex and/or distressing nature.
Understanding of a range of work procedures and practices, some of which are non-routine, which require a base level of theoretical knowledge. This is normally acquired through formal training or equivalent experience.
Photocopying, scanning, emailing, distributing, filing and organising letters, reports and other documents.
Setting up and maintaining comprehensive, confidential records and filingsystems, ensuring that all records are kept up-to-date.
Opening, date-stamping, sorting and distributing incoming mail, scanning onto SystmOne, and ensuring that outgoing post is sent in a timely manner.
Identify and report areas within working processes and procedures that could improve service delivery.
Assist Managers in the HR and recruitment process for new starters andprepare relevant paperwork for Managers to authorise changes to current staff's circumstances.
Be point of contact for staff to provide information on Trust's processes, i.e HR, Mileage claims and answer general enquiries to assist staff, especially new starters.
About us
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills
Job description
Job responsibilities
Please refer to the attached job description for further details of main responsibilities in this role.
Job description
Job responsibilities
Please refer to the attached job description for further details of main responsibilities in this role.
Person Specification
Qualifications
Essential
- Numerate and literate, with Maths and English GCSE (Level 4 / Grade C or above), or equivalent
- NVQ Level 3 in Business Administration or equivalent experience
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
- Proven ability to organise and service meetings
- Proven ability to demonstrate systematic approach to prioritisation or work and cope under pressure to meet deadlines
Desirable
- Knowledge of NHS ordering systems
- Knowledge of SystmOne
- Knowledge of NHS invoicing systems
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook.
- Good organisational skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Good keyboard and IT skills
- Accuracy and attention to detail
- Audio typing
Desirable
- Planning Skills
- Customer Care Skills
Communication
Essential
- Able to communicate effectively in written and verbal English language
Personal and People Development
Essential
- Proof of own personal development
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Team Player
- Able to work on own initiative
- Tact and diplomacy
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Other
Essential
- Flexible attitude and approach to work
- Able to make own transport arrangements
Person Specification
Qualifications
Essential
- Numerate and literate, with Maths and English GCSE (Level 4 / Grade C or above), or equivalent
- NVQ Level 3 in Business Administration or equivalent experience
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
- Proven ability to organise and service meetings
- Proven ability to demonstrate systematic approach to prioritisation or work and cope under pressure to meet deadlines
Desirable
- Knowledge of NHS ordering systems
- Knowledge of SystmOne
- Knowledge of NHS invoicing systems
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook.
- Good organisational skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Good keyboard and IT skills
- Accuracy and attention to detail
- Audio typing
Desirable
- Planning Skills
- Customer Care Skills
Communication
Essential
- Able to communicate effectively in written and verbal English language
Personal and People Development
Essential
- Proof of own personal development
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Team Player
- Able to work on own initiative
- Tact and diplomacy
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Other
Essential
- Flexible attitude and approach to work
- Able to make own transport arrangements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
