Job summary
The postholder will plan, coordinate, and deliver a high-quality programme of learning and development initiatives for both clinical and non-clinical staff across the organisation both in person and virtually. This role will provide a comprehensive in-house learning and consultancy service, including training delivery, facilitation, and active participation in workforce development projects. A key element of the role includes developing and maintaining robust quality assurance and evaluation processes for all learning and development activity.
Main duties of the job
A central focus of the position is to champion the value of learning and organisational development, promoting its impact on enhancing staff experience and improving patient care. Working collaboratively with teams and individuals across the Trust, the postholder will also provide coaching support and contribute to bespoke organisational development interventions aligned with best-practice design principles. The role requires a strong understanding of adult learning theory and the ability to translate this into engaging, effective learning solutions. The postholder must be an adaptable and confident communicator, capable of delivering sessions that are clear, inclusive, and aligned to defined learning objectives.
About us
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
With effect from the 1st April 2026 Norfolk Community Health & Care NHS Trust will be merging with Cambridgeshire Community Services NHS Trust to form a new organisation. The new Trust will provide a wide range of community health and social care services to over 4 million people, with a budget of circa £380 million and a workforce of over 7,000 people.
Job description
Job responsibilities
Join us in shaping an exceptional staff experience by designing and delivering innovative, highimpact learning, leadership and organisational development programmes. Youll identify emerging training needs, create engaging inperson and virtual development experiences, and lead complex OD interventions using tools such as 360 feedback and psychometrics. Working closely with senior leaders, HR and education partners, youll design practical solutions that build capability, strengthen culture and embed our values. Youll coach and mentor managers, support a vibrant coaching community, develop robust training materials, and drive continuous improvement across all learning provision. If youre a confident facilitator with a passion for inclusion, digital innovation and empowering people to thrive, wed love you on our team.
Job description
Job responsibilities
Join us in shaping an exceptional staff experience by designing and delivering innovative, highimpact learning, leadership and organisational development programmes. Youll identify emerging training needs, create engaging inperson and virtual development experiences, and lead complex OD interventions using tools such as 360 feedback and psychometrics. Working closely with senior leaders, HR and education partners, youll design practical solutions that build capability, strengthen culture and embed our values. Youll coach and mentor managers, support a vibrant coaching community, develop robust training materials, and drive continuous improvement across all learning provision. If youre a confident facilitator with a passion for inclusion, digital innovation and empowering people to thrive, wed love you on our team.
Person Specification
Qualifications
Essential
- CIPD qualification or teaching certificate or equivalent experience in relevant field
- Educated to degree level or equivalent work experience
- Specialist knowledge of field to post-graduate diploma level, acquired through relevant professional qualifications or relevant experience
Desirable
- Coaching qualification
- MBTI training
- Experience of mentoring others in professional capacity
- Mental Health First Aider or Instructor
- 360 Facilitator
Experience
Essential
- Experience in developing and delivering programmes in education, training and development
- Experience in delivering specialist training to a variety of audiences
- Experience of delivering training remotely and face to face
- Liaising with internal and external stakeholders to ensure bespoke, high-quality training packages
Desirable
- Experience in implementing Quality Assurance and Evaluation processes and methodology within a training environment
- Experience of managing budgets
- Experience of working in an NHS organisation
Personal and People Development
Essential
- Experience of coaching and or mentoring staff
Desirable
- Experience in supervising or managing staff
Other
Essential
- Must be able to travel around the geographical area of the trust
- Able to communicate effectively in written and verbal English Language
- Must hold full and valid driving licence and have access to a vehicle
Skills, Abilities & Knowledge
Essential
- To be an experienced and confident educator with strong communication skills, and with the ability to lead sessions in a clear and flexible manner, while delivering key learning objectives.
- Knowledge of theories of leadership and management
- Ability to analyse impact of training and make necessary adjustments.
- Ability to organise multiple training packages for staff, adjusting according to needs of trust and training
- Knowledge of key theories in NHS leadership, and more widely in thinking and research around effective leadership.
- Ability to manage and prioritise own workload
- Ability to produce accurate work to a consistently high standard, within deadlines
- Coaching and facilitation skills
- Ability to maintain records relating to staff development, reporting on this to senior staff when necessary
- Proficient use of IT skills such as word, excel, power point, MS Teams using standard keyboard skills
- Ability to substitute for Team Lead as required
Desirable
- E-learning design
- Knowledge of Canva and other innovative packages such as miro.
Communication
Essential
- Excellent verbal communication skills
- Confidence in leading both online and in person sessions, using key trainer skills such as questioning and discussions.
- Strong inter-personal skills and emotional intelligence
- Good written communication skills suitable to different audiences including senior leaders.
- Advanced presentation and training skills
- Ability to negotiate, influence and persuade to enable the delivery of a range of programmes
- Ability to give advice regarding sensitive issues
Personal Attributes
Essential
- Care respect and dignity
- Team working in the Community
- Integrity
- Taking ownership
- Innovation, flexibility and resilience
- Demonstrates emotional intelligence
- Contributes to psychological safety
Person Specification
Qualifications
Essential
- CIPD qualification or teaching certificate or equivalent experience in relevant field
- Educated to degree level or equivalent work experience
- Specialist knowledge of field to post-graduate diploma level, acquired through relevant professional qualifications or relevant experience
Desirable
- Coaching qualification
- MBTI training
- Experience of mentoring others in professional capacity
- Mental Health First Aider or Instructor
- 360 Facilitator
Experience
Essential
- Experience in developing and delivering programmes in education, training and development
- Experience in delivering specialist training to a variety of audiences
- Experience of delivering training remotely and face to face
- Liaising with internal and external stakeholders to ensure bespoke, high-quality training packages
Desirable
- Experience in implementing Quality Assurance and Evaluation processes and methodology within a training environment
- Experience of managing budgets
- Experience of working in an NHS organisation
Personal and People Development
Essential
- Experience of coaching and or mentoring staff
Desirable
- Experience in supervising or managing staff
Other
Essential
- Must be able to travel around the geographical area of the trust
- Able to communicate effectively in written and verbal English Language
- Must hold full and valid driving licence and have access to a vehicle
Skills, Abilities & Knowledge
Essential
- To be an experienced and confident educator with strong communication skills, and with the ability to lead sessions in a clear and flexible manner, while delivering key learning objectives.
- Knowledge of theories of leadership and management
- Ability to analyse impact of training and make necessary adjustments.
- Ability to organise multiple training packages for staff, adjusting according to needs of trust and training
- Knowledge of key theories in NHS leadership, and more widely in thinking and research around effective leadership.
- Ability to manage and prioritise own workload
- Ability to produce accurate work to a consistently high standard, within deadlines
- Coaching and facilitation skills
- Ability to maintain records relating to staff development, reporting on this to senior staff when necessary
- Proficient use of IT skills such as word, excel, power point, MS Teams using standard keyboard skills
- Ability to substitute for Team Lead as required
Desirable
- E-learning design
- Knowledge of Canva and other innovative packages such as miro.
Communication
Essential
- Excellent verbal communication skills
- Confidence in leading both online and in person sessions, using key trainer skills such as questioning and discussions.
- Strong inter-personal skills and emotional intelligence
- Good written communication skills suitable to different audiences including senior leaders.
- Advanced presentation and training skills
- Ability to negotiate, influence and persuade to enable the delivery of a range of programmes
- Ability to give advice regarding sensitive issues
Personal Attributes
Essential
- Care respect and dignity
- Team working in the Community
- Integrity
- Taking ownership
- Innovation, flexibility and resilience
- Demonstrates emotional intelligence
- Contributes to psychological safety
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
