Job summary
Our Bank administrator assistants will provide cover where required within offices and departments throughout the NCH&C NHS Trust. They will work as a member of a team assisting in the effective and smooth running of the office by providing administrative assistance to staff. The assistants will maintain excellent interpersonal and communication skills as well as maintain effective working relationships. It is recognised that the admin assistant will be operating within a rapidly changing environment and therefore a high degree of flexibility is required in order to meet the needs of the Organisation.
Main duties of the job
We are currently seeking Band 2 Administrators to work within our organisation to give invaluable support during this time to our Teams in a variety of settings in Norfolk
For all assignments you will be highly motivated and enthusiastic, have experience in office based systems and possess excellent communication skills. We require individuals who are forward thinking, well organised with a positive attitude towards flexibility. Training will be given on any specific workplace systems (i.e. SystmOne).
Offer of the post will be subject to successful Teams interview, and successful completion of mandated pre-employment checks applicable to the role.
Please note that the closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we do advise you to submit your application as early as possible to avoid disappointment.
Please note that this is a Bank "As & When Required" Zero hours contract opportunity and therefore there is no guarantee of work at any time. Also please be aware that we cannot offer any Right to Work sponsorship for bank roles.
About us
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
With effect from the 1st April 2026 Norfolk Community Health & Care NHS Trust will be merging with Cambridgeshire Community Services NHS Trust to form a new organisation. The new Trust will provide a wide range of community health and social care services to over 4 million people, with a budget of circa £380 million and a workforce of over 7,000 people.
Job description
Job responsibilities
General Responsibilities
- To assist and maintain various office systems with adaptation towards efficiency where required. This includes filing systems, both manual and computerised, ensuring that information is recorded and stored appropriately and that disused files are archived on a regular basis.
- To ensure all typing is completed promptly and efficiently.
- To receive and respond to incoming telephone calls, acting as a first point of contact for most callers, including staff and people from a wide range of organisations, determining their requirements and taking appropriate action under the supervision of the Senior Administrator to the work area.
- To take, respond to and record accurately all telephone calls and emails, initiating action as appropriate, relaying messages accurately, ensuring that all calls receive prompt attention and complete confidentiality in an efficient and courteous way.
- To develop and maintain good and effective working relationships with a wide range of people both within the Trust and externally in order to ensure that communication and liaison between the departments are effective and information is given and received in a timely manner.
- To use computer networks effectively and on a daily basis.
- To undertake general admin duties as required by the Directorate, i.e. photocopying, filing scanning, use of fax machines etc
- To maintain adequate stocks of stationery for the Team.
- To perform tasks that require frequent periods of prolonged concentration, involving use of computers, planning and preparing documents.
- Any other duties which may be requested by the line manager in order to facilitate the smooth running of the service.
Generally admin support assignments are flexible with times usually between 8am-5pm Monday Friday, however other shifts may be required to cover urgent requirements.
Job description
Job responsibilities
General Responsibilities
- To assist and maintain various office systems with adaptation towards efficiency where required. This includes filing systems, both manual and computerised, ensuring that information is recorded and stored appropriately and that disused files are archived on a regular basis.
- To ensure all typing is completed promptly and efficiently.
- To receive and respond to incoming telephone calls, acting as a first point of contact for most callers, including staff and people from a wide range of organisations, determining their requirements and taking appropriate action under the supervision of the Senior Administrator to the work area.
- To take, respond to and record accurately all telephone calls and emails, initiating action as appropriate, relaying messages accurately, ensuring that all calls receive prompt attention and complete confidentiality in an efficient and courteous way.
- To develop and maintain good and effective working relationships with a wide range of people both within the Trust and externally in order to ensure that communication and liaison between the departments are effective and information is given and received in a timely manner.
- To use computer networks effectively and on a daily basis.
- To undertake general admin duties as required by the Directorate, i.e. photocopying, filing scanning, use of fax machines etc
- To maintain adequate stocks of stationery for the Team.
- To perform tasks that require frequent periods of prolonged concentration, involving use of computers, planning and preparing documents.
- Any other duties which may be requested by the line manager in order to facilitate the smooth running of the service.
Generally admin support assignments are flexible with times usually between 8am-5pm Monday Friday, however other shifts may be required to cover urgent requirements.
Person Specification
Qualifications
Essential
- Minimum of English and Maths Grade C or equivalent Qualification or experience
- IT Skills to a good standard with knowledge of Microsoft Office
Experience
Essential
- Experience of working within an office environment
- Experience of working with data and information
Desirable
- Experience of working within the NHS
- Experience of SystmOne
Skills, Abilities and Knowledge
Essential
- Ability to analyse and interpret information
- Have the confidence to liaise with all levels of staff across the Trust and other relevant organisations
- Able to work well under pressure and to tight deadlines
- Self motivated and able to work with limited supervision and on own initiative
Personal Attributes
Essential
- Effective Communication skills
- Organisational Skills
- A committed team player
- Willing to give support to other members of the team
- Accurate with good attention to detail
- Enthusiastic approach to work
- Able to communicate effectively using the English Language
Desirable
- A full UK driving licence and access to a vehicle
Person Specification
Qualifications
Essential
- Minimum of English and Maths Grade C or equivalent Qualification or experience
- IT Skills to a good standard with knowledge of Microsoft Office
Experience
Essential
- Experience of working within an office environment
- Experience of working with data and information
Desirable
- Experience of working within the NHS
- Experience of SystmOne
Skills, Abilities and Knowledge
Essential
- Ability to analyse and interpret information
- Have the confidence to liaise with all levels of staff across the Trust and other relevant organisations
- Able to work well under pressure and to tight deadlines
- Self motivated and able to work with limited supervision and on own initiative
Personal Attributes
Essential
- Effective Communication skills
- Organisational Skills
- A committed team player
- Willing to give support to other members of the team
- Accurate with good attention to detail
- Enthusiastic approach to work
- Able to communicate effectively using the English Language
Desirable
- A full UK driving licence and access to a vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
