Clinical Operations Manager

Job responsibilities

Clinical

The post holder will need:

1. To provide patients with appropriate interventions to enable them to remain within their own home, where possible avoiding inappropriate admissions.

2. To plan, implement and evaluate highly complex packages of patient care.

1. To offer advice and support to other members of the primary healthcare team.

1. To provide a mentorship role to students and team members.

1. To be involved in the provision of relevant professional advice and expertise in matters regarding the service.

1. To keep accurate, confidential, and up to date records for all patient contacts.

1. Ensure activity data and clinical information is recorded in the patient held record (where available) and on SystmOne and completed on a daily basis

1. To be familiar with and comply with all relevant measures under the data protection act and Caldecott guardian initiative, vulnerable adult policies and the NCH&C clinical governance framework.

1. To attend regular supervision meetings with a nominated supervisor and provide supervision for other team members.

1. To participate in continuing professional development activity and all mandatory training as required.

1. To practice within professional codes of conduct and protocols.

1. To promote the effective use of local services by close networking with other providers of health, social care and voluntary services.

Professional

The post holder will:

1. Relay information from the Leadership team in respect of NCH&C and local issues to all members of the integrated team on a regular basis in the form of business meetings.

1. Work with the Heads of Service to ensure service and team development, ensuring that patients receive care closer to home.

1. To assist in the resolution of any conflicts within the clinical area, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required.

1. To participate in the staff appraisal scheme as both an appraisee and appraiser, maintaining a dynamic personal development plan.

1. Be aware of Trusts behaviour framework and ensure behaviours are embedded in role.

1. Ensure Trusts behaviour framework is utilised when managing and supervising staff and that behaviours are embraced and embedded within the team.

1. To undertake the measurement and evaluation of the teams work and current practices through the use of evidence based practice, projects, audits and outcome measures and lead others in doing so. Make recommendations for and lead change.

1. To actively contribute to the modernisation and forward movement of NCH&C, being actively involved in and taking an interest in changes within the NHS, the potential impact of local and national policies and the implications for the service.

1. To demonstrate a sound understanding of clinical governance and risk management, and apply to work situation, and ensure the team do likewise; identifying, assessing and documenting risk of implementing change.

1. To facilitate development of the integrated team and individual staff members to promote job satisfaction, performance and an ability to manage change.

1. Complete all data returns as required by NCH&C. Collate report, manage and analyse information on activity levels and quality, in accordance with agreed performance standards.

1. To develop and initiate undertaking of audit of the service, evaluating results and formulating an action plan in respect to service developments and quality standards. Take part in and carry out audit as required, i.e. patient record audit.

1. To identify clinical and organisational improvements to enhance and improve integrated care and services to patients, implementing change and leading others.

1. To assist in the marketing and promotion of the service with fellow practitioners & stakeholders.

1. To monitor the delegated team budget and assist the Locality Manager to effectively manage resources.

1. To be an authorised signatory for goods, services and payroll.

1. To comply with existing organisational and departmental policies, procedures and guidelines and to be actively involved in the reviewing and updating of them as appropriate. Ensure policies are interpreted correctly and that designated staff implement policy and service developments.

1. To propose and implement departmental policy changes for the management of patients referred to the service, networking with other specialist practitioners.

Management

As a line manager the post holder is responsible for:

31. Completion of annual appraisal for each employee in the team and ongoing management supervision.

32. Ensure the staff rota is developed and maintained on a monthly basis via E-Roster

33. Supporting attendance and wellbeing of the team, with appropriate support from HR colleagues.

1. Monitoring and managing annual leave and study leave in line with NCH&Cs policies, procedures, and guidelines. Informing the Head of Service of any significant trends/issues.

1. To be accountable for the recruitment, selection, retention, and induction of new staff.

1. To be responsible for the day to day operational line management of the integrated team. To plan, co-ordinate and evaluate the service to ensure it is efficient and effective with regard to patient management and use of staff time.

1. Ensure all KPIs are achieved mandatory training, induction and appraisal.

1. To be actively involved with disciplinary and complaints procedures, where appropriate, and managing investigations of incidents.

1. To accurately complete personal human resources documentation in respect of team members. Ensure that designated time frames are adhered to.

1. Complete risk assessments and incident forms as required.

1. Contribute to clinical audit as required.

Please refer to full job description

Qualifications

Essential

• Registered Nurse, Physiotherapist or Occupational Therapist
• First level degree level, diploma or equivalent post registration experience
• Recognised Management Qualification or evidence of working at that level
• Current registration to a professional body
• Evidence of Continuing Professional Development and its application.

Desirable

• Masters level education

Experience

Essential

• Experience of leading a team
• Experience of working in a multi-agency environment
• A track record of successful service & policy development & implementation
• Working knowledge of current issues within clinical practice and service development
• Evidence of post graduate development

Desirable

• Experience of managing a multi-disciplinary team
• Project Management
• Experience of managing budgets

Skills, Abilities, Knowledge

Essential

• Analytical skills, with the ability to problem solve complex situations
• A track record of successful service & policy development & implementation
• Knowledge of current developments in the health service and political awareness of the NHS
• Experience of working in partnership with multi-disciplinary team
• Able to command respect of the multi-disciplinary team
• Ability to work across professional boundaries
• Able to use own initiative
• Evidence motivational skills
• Experience of staff recruitment induction, career development and appraisal
• Experience of strategic deployment of workforce to deliver a service
• Able to provide high standards of care
• Evidence tact & diplomacy
• Empathy & sensitivity
• Good observational & reporting skills
• Ability to manage stressful situations
• Work flexibly to accommodate service needs
• Will be able to make own travel arrangements
• Experience of change management.

Desirable

• Evidence of managing change within a clinical environment
• Financial management experience and responsibility

Personal/ People Development

Essential

• Be aware of own limitations & able to gain support where necessary
• Strong commitment to service development & positive change
• Highly developed interpersonal skills with attention to details
• Influencing skills and ability to negotiate at all levels
• Experience of developing policies and procedures

Personal Attributes/ Behaviour

Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.

Communication

Essential

• Expert communication skills, able to address communication barriers
• Have Good IT/ keyboard skills
• Well-developed verbal and written communication skills

Other

Essential

• Must hold full valid driving licence and have access to a vehicle.
• Able to communicate effectively in written and verbal English language

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).