Job summary
An exciting opportunity has arisen for a proactive and dynamic candidate to provide operational leadership and line management to the Community Access Team, who are based at the Norfolk and Norwich University Hospital NHS Foundation Trust.
The Team Lead will manage the workforce, take responsibility for quality monitoring and work collaboratively with system partners.
Our team consists of Senior Nurses, Discharge Co-Ordinators, Senior Physiotherapists, Senior Occupational Therapists and Assistant Practitioners.
At the front door, we provide an Admission Avoidance service which runs from 8AM to 8PM, 7 days a week.
At the back door, we support patient transfers from Norfolk and Waveney acute hospitals to our Intermediate Care beds across Norfolk.
The successful candidate must be able to make own travel arrangements. Please note that there isn't parking available on site at Norfolk and Norwich Hospital.Please note that this vacancy may close if a large volume of applications are received.
Main duties of the job
Main duties of the job
- To be responsible for the day-to-day operational line management of the team, leading and ensuring a 7 day 8am-8pm service is provided.
- To support the team's Admission Avoidance service.
- To support the discharge of patients to intermediate care beds working within statutory timeframes and operational targets.
- To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users
About us
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
- To be responsible for the day-to-day operational line management of the team.
- To plan, coordinate and evaluate the services and ensure they are safe, efficient and effective with regards to patient management and use of staff time.
- To facilitate development of the integrated team and individual staff members to promote job satisfaction, performance and an ability to manage change.
- To actively perform absence management, ensure absence reporting is undertaken in a timely manner, as per the Trusts Policy, working closely with HR.
- To deputise for the Integrated Service Lead as required.
- To work collaboratively with healthcare professionals and statutory / non-statutory agencies to provide a seamless, integrated service to our service users.
- To adapt communication style to meet needs of patients, staff and colleagues, using tact, diplomacy and sensitivity including overcoming community barriers
- To develop and maintain strong, transparent working relationships with key stake holders
- To monitor and manage the team budget
- To propose and implement departmental policy changes for the management of patients referred to the service, networking with other specialist practitioners
- To represent the service and NCH&C at strategic meetings with partner organisations as requested
- To manage the Community Access Team caseload
Job description
Job responsibilities
- To be responsible for the day-to-day operational line management of the team.
- To plan, coordinate and evaluate the services and ensure they are safe, efficient and effective with regards to patient management and use of staff time.
- To facilitate development of the integrated team and individual staff members to promote job satisfaction, performance and an ability to manage change.
- To actively perform absence management, ensure absence reporting is undertaken in a timely manner, as per the Trusts Policy, working closely with HR.
- To deputise for the Integrated Service Lead as required.
- To work collaboratively with healthcare professionals and statutory / non-statutory agencies to provide a seamless, integrated service to our service users.
- To adapt communication style to meet needs of patients, staff and colleagues, using tact, diplomacy and sensitivity including overcoming community barriers
- To develop and maintain strong, transparent working relationships with key stake holders
- To monitor and manage the team budget
- To propose and implement departmental policy changes for the management of patients referred to the service, networking with other specialist practitioners
- To represent the service and NCH&C at strategic meetings with partner organisations as requested
- To manage the Community Access Team caseload
Person Specification
Qualifications
Essential
- Registered Nurse, Physiotherapist or Occupational Therapist
- First level degree level, diploma or equivalent or equivalent post registration experience i.e.: DN qualification
- Recognised Management Qualification or evidence of working at that level
- Current registration to a professional body
Desirable
Experience
Essential
- Experience of leading a team
- Experience of working in a multi-agency environment
- Experience of managing budgets
- A track record of successful service and policy development and implementation
- Evidence of post-graduate development
- Performance management experience
Desirable
- Experience of managing a multi-disciplinary team
- Project management
Skills, Abilities and Knowledge
Essential
- Change management
- Knowledge of additional specialist areas through in-house training and short courses
- Able to provide high standards of care
- Ability to manage stressful situations
- Concentrate when undertaking patient care and inputting data / patient records
- Able to concentrate in busy, pressured environments and prioritise time accordingly
- Work flexibly to accommodate patient / service needs
- Working knowledge of current issues within clinical practice and service development
- Be aware of own limitations and able to gain support where necessary
- Good observational and reporting skills
- Analytical skills with the ability to problem-solve complex situations
Communication
Essential
- Expert communications skills, able to address communication barriers
- Evidence motivational skills
- Evidence tact and diplomacy
- Empathy and sensitivity
- Good interpersonal skills
Personal and People Development
Essential
- Creative thinking with the ability to problem solve
- Strong interpersonal skills, building positive working relationships
- Adaptability, positively working with change and enabling colleagues to deliver the changes
- Self awareness, the ability to reflect on your strengths, styles and behaviours and the impact on yourself and others
- Evidence of understanding and building resilience
- Evidence of inspirational/strong work ethic
- Integrity essential in building trusting relationships
- Compassionate leadership, positive inclusion and autonomy
- Coaching/mentoring skills
- Lead by example
- Strong commitment to service development and positive change
- Able to use own initiative
- Able to work independently and part of a team
- Be highly motivated
- Emotional Intelligence
Other
Essential
- Ability to travel
- Be able to kneel, bend and stoop and work in cramped environments
- Be able to manoeuvre limbs of around 5-6kg
- Be able to manoeuvre patients using handling aids
- Have basic IT / standard keyboard skills
Desirable
- Previous experience of SystmOne
Person Specification
Qualifications
Essential
- Registered Nurse, Physiotherapist or Occupational Therapist
- First level degree level, diploma or equivalent or equivalent post registration experience i.e.: DN qualification
- Recognised Management Qualification or evidence of working at that level
- Current registration to a professional body
Desirable
Experience
Essential
- Experience of leading a team
- Experience of working in a multi-agency environment
- Experience of managing budgets
- A track record of successful service and policy development and implementation
- Evidence of post-graduate development
- Performance management experience
Desirable
- Experience of managing a multi-disciplinary team
- Project management
Skills, Abilities and Knowledge
Essential
- Change management
- Knowledge of additional specialist areas through in-house training and short courses
- Able to provide high standards of care
- Ability to manage stressful situations
- Concentrate when undertaking patient care and inputting data / patient records
- Able to concentrate in busy, pressured environments and prioritise time accordingly
- Work flexibly to accommodate patient / service needs
- Working knowledge of current issues within clinical practice and service development
- Be aware of own limitations and able to gain support where necessary
- Good observational and reporting skills
- Analytical skills with the ability to problem-solve complex situations
Communication
Essential
- Expert communications skills, able to address communication barriers
- Evidence motivational skills
- Evidence tact and diplomacy
- Empathy and sensitivity
- Good interpersonal skills
Personal and People Development
Essential
- Creative thinking with the ability to problem solve
- Strong interpersonal skills, building positive working relationships
- Adaptability, positively working with change and enabling colleagues to deliver the changes
- Self awareness, the ability to reflect on your strengths, styles and behaviours and the impact on yourself and others
- Evidence of understanding and building resilience
- Evidence of inspirational/strong work ethic
- Integrity essential in building trusting relationships
- Compassionate leadership, positive inclusion and autonomy
- Coaching/mentoring skills
- Lead by example
- Strong commitment to service development and positive change
- Able to use own initiative
- Able to work independently and part of a team
- Be highly motivated
- Emotional Intelligence
Other
Essential
- Ability to travel
- Be able to kneel, bend and stoop and work in cramped environments
- Be able to manoeuvre limbs of around 5-6kg
- Be able to manoeuvre patients using handling aids
- Have basic IT / standard keyboard skills
Desirable
- Previous experience of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
