Driver/Support Worker

Job description

Job responsibilities

Coordination supportWork as part of the clinical triage team within the Out of Hours Community Nursing service, and under thedirection of a nurse coordinator, whilst on shift undertake the registering of referrals.

Under supervision of the nurse coordinator assist in allocation of visits and to ensure visits are prioritised according to the service and the patient need.

Ensure all documentation and record keeping undertaken in line with local SOPs and Trust Policies.

Use assistive technology to support the allocation/ deployment of visits fairly and efficiently

Assist with processing of urgent referrals by using geographical knowledge with the assistance of technology.

Work in accordance with the local processes and standard operating procedures as set out by the Trust.

Be a knowledge resource for troubleshooting assistive technology alongside the nurse co-ordinator.

Effectively communicate with teams deployed to visits.DriverLocate and drive the Out of Hours Nurse safely to designated address and back to the teams base.Ensure the vehicle used is fuelled and maintained in accordance with the lease terms and road safety regulations, and ready to use at the start of each shift.Ensure that the vehicle logs are completed at the end of each shift to a standard to satisfy auditors.Interact with sat-nav devices including training and troubleshooting.Effectively communicate with co-ordination team.

HCAAssist the nurse with moving and handling patients as required. Assist the nurse with clinical tasks where required.Assist in the delivery and collection of equipment.Demonstrate an awareness and understanding of consent, and gain consent as appropriate followingorganisational policies.Be exposed to bodily fluids, infected material, blood products, when assisting with clinical tasks, therefore must utilise precautions and adhere to infection control policies.

Person Specification

Qualifications

Essential

• NVQ 2 In Health Care Social Care or equivalent experience
• GCSE Grade C or above in Maths and English or equivalent

Experience

Essential

• Driving for a minimum of one year
• Previous experience in a health/care setting

Desirable

• Experience in customer care
• Knowledge of the local area

Skills, Abilities and Knowledge

Essential

• Highly motivated
• Ability to use own initiative
• Good observational & reporting skills
• Ability to manage stressful situations
• Concentrate when undertaking patient care and inputting data/patient records
• Good time management skills
• Good interpersonal skills
• A team player
• Flexible approachh to accommodate patient/service needs
• Have basic IT and standard keyboard skills
• Able to kneel bend and stoop and work in cramped environments
• Able to manoeuvre limbs of around 5-6kg
• Able to manoeuvre patients using handling aids

Desirable

• Knowledge of additional specialist areas through in-house training and short courses including Palliative Care, Long Term Conditions and Diabetes Management
• Be aware of assistive technology

Communication

Essential

• Good communication skills
• Tact and diplomacy
• Empathy and sensitivity
• Ability to report and escalate issues as required
• Able to communicate effectively using the English language in both written and verbal forms

Personal and People Development

Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
• Resilience to stressful situations
• Able to prioritise and plan

Other

Essential

• Must hold a full and valid driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)