Job summary
We are looking for a compassionate and organised Ward Clerk / Receptionist to join our Specialist Palliative Care team at Priscilla Bacon Lodge. You will be the first point of contact for patients, relatives and visitors, providing a professional welcome and supporting our clinical teams with admissions, records and the smooth running of the ward. This is a rewarding role where your work will make a real difference to patients and families every day.
In return, you will be part of a supportive organisation that values your contribution, encourages your development and offers the chance to work across the wider Community Operations Administration Services (COAS).
Main duties of the job
As Ward Clerk / Receptionist you will be the first point of contact on the ward, welcoming patients, relatives, carers and visitors with professionalism and compassion. You will support the smooth running of the inpatient unit by managing patient records, coordinating admissions and discharges, and assisting with day-to-day ward processes such as transport, supplies and equipment requests.
You will provide clerical support to the ward team, including handling correspondence, managing emails, photocopying and filing, and ensuring accurate and timely documentation. The role also involves liaising with relatives, particularly at sensitive times, so strong communication skills and empathy are essential.
We are looking for someone who is highly organised, confident using IT systems, and able to prioritise their workload. You should be calm under pressure, a strong team player and motivated to deliver a safe, professional and compassionate service that makes a real difference to patients and their families.
About us
At Priscilla Bacon Lodge you'll join a compassionate and supportive team dedicated to specialist palliative care, where teamwork, respect and kindness guide everything we do.
As a Ward Clerk you'll play a vital role in supporting patients, families and staff with professional, welcoming administration, with strong leadership and encouragement to develop your skills.
Norfolk Community Health and Care NHS Trust values flexibility, wellbeing and growth, offering NHS benefits, generous leave and learning opportunities -- all while making a real difference every day.
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Job description
Job responsibilities
As Ward Clerk / Receptionist at Priscilla Bacon Lodge you will play an important role in supporting the smooth running of our specialist palliative care inpatient unit. You will be the first point of contact for patients, relatives, carers, visitors and professionals, providing a warm welcome and ensuring that enquiries are handled with professionalism, tact and compassion.
You will be responsible for a wide range of administrative and clerical duties, including managing patient records, booking admissions, transfers and discharges, and maintaining accurate documentation. You will also support the ward team with day-to-day processes such as arranging transport, coordinating supplies, handling correspondence, and maintaining filing systems.
The role requires close working with consultants, doctors, nurses and wider multidisciplinary colleagues, as well as regular communication with patients and families. At times this will involve sensitive conversations, so the ability to remain calm, empathetic and professional is essential.
In addition to ward-based responsibilities, you will contribute to the wider Community Operations Administration Services (COAS), supporting colleagues across inpatient and community services to ensure safe, efficient and high-quality care.
Job description
Job responsibilities
As Ward Clerk / Receptionist at Priscilla Bacon Lodge you will play an important role in supporting the smooth running of our specialist palliative care inpatient unit. You will be the first point of contact for patients, relatives, carers, visitors and professionals, providing a warm welcome and ensuring that enquiries are handled with professionalism, tact and compassion.
You will be responsible for a wide range of administrative and clerical duties, including managing patient records, booking admissions, transfers and discharges, and maintaining accurate documentation. You will also support the ward team with day-to-day processes such as arranging transport, coordinating supplies, handling correspondence, and maintaining filing systems.
The role requires close working with consultants, doctors, nurses and wider multidisciplinary colleagues, as well as regular communication with patients and families. At times this will involve sensitive conversations, so the ability to remain calm, empathetic and professional is essential.
In addition to ward-based responsibilities, you will contribute to the wider Community Operations Administration Services (COAS), supporting colleagues across inpatient and community services to ensure safe, efficient and high-quality care.
Person Specification
Qualifications
Essential
- Numerate and literate, with GCSE Maths and English (Grade C or above) or equivalent.
- NVQ Level 3 in Business Administration, or equivalent experience
- IT skills.
Experience
Essential
- Proven experience of working in busy office environment.
- Proven experience of working as part of a team.
- Knowledge and understanding of computerised patient's administration systems e.g. SystmOne, PAS
- NHS medical terminology.
Desirable
- Knowledge of NHS ordering systems.
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook.
- Typing skills.
- Good organisational and communications skills.
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload.
- Articulate, calm, polite and well-motivated with a positive attitude to customer care.
- Effective listening skills
Desirable
- Planning skills.
- Customer care skills.
Communication
Essential
- Able to communicate effectively using the English Language in both written and verbal forms.
Personal and People Development
Essential
- Enthusiastic and motivated.
- Committed to providing the best possible service to patients.
- Tact and diplomacy.
- Team player.
Personal Attributes / Behaviours
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Other
Essential
- Flexible attitude and approach to work to meet patient/service needs.
- Able to make own transport arrangements to meet the needs of the service.
- Able to make own transport arrangements to meet the needs of the service
Person Specification
Qualifications
Essential
- Numerate and literate, with GCSE Maths and English (Grade C or above) or equivalent.
- NVQ Level 3 in Business Administration, or equivalent experience
- IT skills.
Experience
Essential
- Proven experience of working in busy office environment.
- Proven experience of working as part of a team.
- Knowledge and understanding of computerised patient's administration systems e.g. SystmOne, PAS
- NHS medical terminology.
Desirable
- Knowledge of NHS ordering systems.
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook.
- Typing skills.
- Good organisational and communications skills.
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload.
- Articulate, calm, polite and well-motivated with a positive attitude to customer care.
- Effective listening skills
Desirable
- Planning skills.
- Customer care skills.
Communication
Essential
- Able to communicate effectively using the English Language in both written and verbal forms.
Personal and People Development
Essential
- Enthusiastic and motivated.
- Committed to providing the best possible service to patients.
- Tact and diplomacy.
- Team player.
Personal Attributes / Behaviours
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Other
Essential
- Flexible attitude and approach to work to meet patient/service needs.
- Able to make own transport arrangements to meet the needs of the service.
- Able to make own transport arrangements to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
