Job summary
We are looking for an organised and motivated Inpatient Administration Assistant to join our Specialist Palliative Care team at Priscilla Bacon Lodge. You will support the ward manager and clinical teams with patient records, staffing processes and day-to-day administration, helping the ward run smoothly and efficiently.
This is a varied and rewarding role where your contribution will directly support patient care. In return, you will be part of a supportive organisation that values your skills, encourages development and offers opportunities across the wider Community Operations Administration Services (COAS).
Main duties of the job
As Inpatient Administration Assistant you will provide comprehensive administrative support to the ward manager and clinical teams at Priscilla Bacon Lodge, helping to ensure the smooth running of the inpatient unit. This will include managing patient and staff records, supporting recruitment and HR processes, updating trackers and reports, and maintaining accurate documentation.
You will liaise with staff, patients and relatives, handling sensitive information with professionalism and compassion. Strong communication and organisational skills are essential, as you will also assist with tasks such as arranging meetings, supporting training compliance, and ensuring efficient use of IT systems.
We are looking for someone who is highly organised, confident using Microsoft Office and NHS systems, and able to prioritise their workload effectively. You should be calm under pressure, a strong team player, and motivated to deliver safe, professional and compassionate support that makes a real difference to patients, families and colleagues.
About us
At Priscilla Bacon Lodge you'll join a compassionate and supportive team dedicated to specialist palliative care.
As an Inpatient Administration Assistant, you'll play a key role in supporting staff, patients and families through professional and efficient administration. We value initiative, teamwork and kindness, and you'll have strong leadership and support around you.
Norfolk Community Health and Care NHS Trust offers flexible working, staff wellbeing support, NHS pension, generous annual leave and learning opportunities -- all while making a real difference every day.
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
We are looking for an organised and motivated Administration Assistant to support the Ward Manager and inpatient team at Priscilla Bacon Lodge.
You will be the first point of contact for patients, relatives and staff, providing a welcoming and professional service. The role involves a wide range of duties including maintaining records and correspondence, updating Trust systems, organising meetings, supporting recruitment processes, and ordering supplies. You will also provide flexible cover across reception and other inpatient units when required.
This is a busy and rewarding role where no two days are the same. Strong communication, IT and organisational skills are essential, along with the ability to work both independently and as part of a team to ensure high standards of care and service.
Job description
Job responsibilities
We are looking for an organised and motivated Administration Assistant to support the Ward Manager and inpatient team at Priscilla Bacon Lodge.
You will be the first point of contact for patients, relatives and staff, providing a welcoming and professional service. The role involves a wide range of duties including maintaining records and correspondence, updating Trust systems, organising meetings, supporting recruitment processes, and ordering supplies. You will also provide flexible cover across reception and other inpatient units when required.
This is a busy and rewarding role where no two days are the same. Strong communication, IT and organisational skills are essential, along with the ability to work both independently and as part of a team to ensure high standards of care and service.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths, Grade C or above
- NVQ Level 3 in Business Administration or equivalent experience
- Proven IT Skills
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
Desirable
- Knowledge of NHS ordering systems
- Knowledge of SystmOne
- Knowledge of NHS
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
- Typing skills
- Good organisational and communication skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care.
- Effective communication and listening skills
Desirable
- Planning skills
- Customer care skills
Communication
Essential
- Able to communicate of written and verbal English language
Personal and People Development
Essential
- Enthusiastic and motivated
- Committed to providing the best possible service to patients showing care and compassion
- Tact and diplomacy
- Team Player
Personal Attributes
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
Other
Essential
- Flexible attitude and approach to work to meet the needs of the service
- Able to make own transport arrangement to meet the needs of the service (access to own vehicle and clean, full UK driving licence)
- Willingness to support in the required geographical locations
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths, Grade C or above
- NVQ Level 3 in Business Administration or equivalent experience
- Proven IT Skills
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
Desirable
- Knowledge of NHS ordering systems
- Knowledge of SystmOne
- Knowledge of NHS
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
- Typing skills
- Good organisational and communication skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care.
- Effective communication and listening skills
Desirable
- Planning skills
- Customer care skills
Communication
Essential
- Able to communicate of written and verbal English language
Personal and People Development
Essential
- Enthusiastic and motivated
- Committed to providing the best possible service to patients showing care and compassion
- Tact and diplomacy
- Team Player
Personal Attributes
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
Other
Essential
- Flexible attitude and approach to work to meet the needs of the service
- Able to make own transport arrangement to meet the needs of the service (access to own vehicle and clean, full UK driving licence)
- Willingness to support in the required geographical locations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
