Job summary
The Peripatetic Discharge Co-ordinator will provide data, co-ordination and administrative support to multi-disciplinary teams of Health and Adult Social Services within a community hospital ward to improve joint working practices leading to more effective patient care and timely discharges.
To independently actively monitor the multidisciplinary management and discharge plan for all patients on designated ward(s) and take action to expedite the process, avoid delays and thereby improve the patients' experience.
A critical success factor in this role is reducing the length of stay and ensuring that the discharge is planned and executed for all patients
Main duties of the job
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Information and Data Co-ordination
- To receive, breakdown and co-ordinate data identify appropriate discharge pathways and interventions. To present findings at Multi-Disciplinary Team meetings.
To maintain accurate data in order to provide up to date information to any of the multi-disciplinary team about any individual in order to ease processes and communication
Key Performance Indicators
- Reducing the length of stay.
- Key information is documented on SystmOne, Care First and other appropriate systems
- Daily bed status recorded and sent to relevant leads.
About us
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Job description
Job responsibilities
Discharge Co-Ordination
- To have an up to date knowledge of the multidisciplinary management of the patient and discharge plan of all patients. If a clear plan cannot be identified in the medical record, to contact relevant clinicians for clarification
- To have an understanding of clinical conditions and terminology
- To independently gather and collate information from the medical notes, patients and multi-disciplinary team colleagues to enable a clear plan for discharge to be followed.
- To facilitate members of the multidisciplinary team (MDT) to meet on a regular basis, attend the meetings and ensure that the relevant people are invited. Facilitate effective communication and coordination of care between all multidisciplinary team members involved with each patient
- To take community referrals from the MDT meetings within agreed format/process and act as a point of contact for health and social care professionals.
- To actively communicate with services to enable appropriate and timely discharges and raising issues impacting upon delays with managers
To be a key administrative facilitator of patient admission to and discharge from community hospitals using agreed processes.
To refer to and redirect to other agencies or individuals for those whose needs might appropriately be met elsewhere and anticipate potential delays and take action to prevent them
Monitor progress against the discharge plan and to be aware of changes to the original plan. Inform and liaise with clinical and non-clinical staff as appropriate
To act as a resource person and assist other staff with information on available resources, relevant organisations to be approached.
- To provide and receive sensitive information about difficult or complex matters respecting confidentiality at all times including communicating effectively and appropriately with patients, carers and families
To manage and prioritise own workload without direct supervision
To maintain contemporaneous and accurate patient records in line with legal and departmental requirements in medical documents.
- To take note of the expected date of discharge (EDD) and update PAS if required. If this had not been identified, to contact the relevant clinician(s) and ensure this is added to PAS and the medical record. To assist in ensuring that all patients have an accurate EDD, identify whether the patient is unwell or fit and if fit retention reason.
Using the medical notes and discharge plan and the expected date of discharge, consider how the process of care will be integrated for each individual patient and how a reduction in length of stay can be achieved.
Liaise with members of the multidisciplinary team to ensure discharge arrangements are completed in a timely manner eg Ensure TTOs are prescribed, requested and obtained before transport arrives
Job description
Job responsibilities
Discharge Co-Ordination
- To have an up to date knowledge of the multidisciplinary management of the patient and discharge plan of all patients. If a clear plan cannot be identified in the medical record, to contact relevant clinicians for clarification
- To have an understanding of clinical conditions and terminology
- To independently gather and collate information from the medical notes, patients and multi-disciplinary team colleagues to enable a clear plan for discharge to be followed.
- To facilitate members of the multidisciplinary team (MDT) to meet on a regular basis, attend the meetings and ensure that the relevant people are invited. Facilitate effective communication and coordination of care between all multidisciplinary team members involved with each patient
- To take community referrals from the MDT meetings within agreed format/process and act as a point of contact for health and social care professionals.
- To actively communicate with services to enable appropriate and timely discharges and raising issues impacting upon delays with managers
To be a key administrative facilitator of patient admission to and discharge from community hospitals using agreed processes.
To refer to and redirect to other agencies or individuals for those whose needs might appropriately be met elsewhere and anticipate potential delays and take action to prevent them
Monitor progress against the discharge plan and to be aware of changes to the original plan. Inform and liaise with clinical and non-clinical staff as appropriate
To act as a resource person and assist other staff with information on available resources, relevant organisations to be approached.
- To provide and receive sensitive information about difficult or complex matters respecting confidentiality at all times including communicating effectively and appropriately with patients, carers and families
To manage and prioritise own workload without direct supervision
To maintain contemporaneous and accurate patient records in line with legal and departmental requirements in medical documents.
- To take note of the expected date of discharge (EDD) and update PAS if required. If this had not been identified, to contact the relevant clinician(s) and ensure this is added to PAS and the medical record. To assist in ensuring that all patients have an accurate EDD, identify whether the patient is unwell or fit and if fit retention reason.
Using the medical notes and discharge plan and the expected date of discharge, consider how the process of care will be integrated for each individual patient and how a reduction in length of stay can be achieved.
Liaise with members of the multidisciplinary team to ensure discharge arrangements are completed in a timely manner eg Ensure TTOs are prescribed, requested and obtained before transport arrives
Person Specification
Qualifications
Essential
- Higher level of education (e.g. NVQ level 3 or 'A' levels at minimum or equivalent)
- Maths and English minimum GCSE
Desirable
- RSA III or equivalent
- Evidence of degree level learning
Experience
Essential
- Previous appropriate experience of working in primary care, the NHS or Social Care.
- Proven ability to demonstrate a systematic approach to prioritisation of work and cope under pressure to meet deadlines
- Administrative experience related to service users or patients
- Proven experience of working as part of a team.
- Experience with day to day problem solving related to patients and service users
Desirable
- Experience using enhanced communication skills
- Enhance experience with problem solving
Skills & Knowledge
Essential
- Excellent planning, organisation and communication skills
- Awareness and understanding of the relevant Health and Social Care legislation.
- Comprehensive working knowledge of Microsoft Office, especially word and excel
- Be able to communicate clearly and appropriately with members of the public, colleagues and staff in other agencies - verbally, on the telephone and in writing.
- Able to work flexibly to maintain service requirements
- Be able to make own travel arrangements to a variety of destinations across the locality and Norfolk as required.
- Ability to maintain confidentiality. Demonstrates a sense of pride in the delivery of healthcare and in team achievements
Desirable
- Enhanced IT skills
- Knowledge of current policy and practice within health and social care
- Knowledge of health or social care database systems
Person Specification
Qualifications
Essential
- Higher level of education (e.g. NVQ level 3 or 'A' levels at minimum or equivalent)
- Maths and English minimum GCSE
Desirable
- RSA III or equivalent
- Evidence of degree level learning
Experience
Essential
- Previous appropriate experience of working in primary care, the NHS or Social Care.
- Proven ability to demonstrate a systematic approach to prioritisation of work and cope under pressure to meet deadlines
- Administrative experience related to service users or patients
- Proven experience of working as part of a team.
- Experience with day to day problem solving related to patients and service users
Desirable
- Experience using enhanced communication skills
- Enhance experience with problem solving
Skills & Knowledge
Essential
- Excellent planning, organisation and communication skills
- Awareness and understanding of the relevant Health and Social Care legislation.
- Comprehensive working knowledge of Microsoft Office, especially word and excel
- Be able to communicate clearly and appropriately with members of the public, colleagues and staff in other agencies - verbally, on the telephone and in writing.
- Able to work flexibly to maintain service requirements
- Be able to make own travel arrangements to a variety of destinations across the locality and Norfolk as required.
- Ability to maintain confidentiality. Demonstrates a sense of pride in the delivery of healthcare and in team achievements
Desirable
- Enhanced IT skills
- Knowledge of current policy and practice within health and social care
- Knowledge of health or social care database systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
