Norfolk Community Health and Care NHS Trust

Band 6 - Senior Therapist - Urgent Community Response South

The closing date is 07 September 2025

Job summary

We are looking for a proactive and forward thinking Band 6 Occupational Therapists or Physiotherapist to come and join us in an exciting opportunity to work in the South Urgent Community Response (UCR) team.

We are looking for someone who is interested in working in a multi-disciplinary integrated team and working in a team consisting of Registered Nurses, Occupational Therapists, Physiotherapists, Community Assistant Practitioners and Health Care Assistants. You will also contribute to the triage and referral management of admission avoidance referrals coming via the Rapid Response referral process.

Main duties of the job

This post provides an exciting opportunity for an applicant looking to build on a broad clinical skill base and learn shared competencies in an admission avoidance response, who has excellent communication skills, along with complex problem solving skills to provide quality outcomes for patients. You will be expected to work in an integrated way with our partners in health and social care, whilst adhering to the Trust's Behaviour Framework.

You will be based at Wymondham Health Centre, but you will be required to cover across South Norfolk.

The post is suitable either for an existing band 6 Occupational Therapists / Physiotherapist or experienced band 5 seeking a new role. You should be motivated, adaptable and willing to work within a changing environment. Experience with supervision of staff and students are desirable.

About us

The Urgent Community Response South Service operates 7 days per week, including bank holidays between the hours of 8am and 8pm. There is a requirement to work weekends and bank holidays.

For further information please contact Jacqui Percival (Clinical Lead Occupational Therapist for Urgent Community Response South) via email (Jacqueline.Percival@nchc.nhs.uk).

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Details

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

839-7428123-GM

Job locations

Wymondham Health Centre

18 Bridewell Street

Wymondham

NR18 0AR


Job description

Job responsibilities

The post-holder will demonstrate a flexible approach, being able to adapt and respond effectively and efficiently in potentially stressful case scenarios. The post holder will use their therapy diagnostic skills within their assessment to determine need for further investigations, and to support the Urgent Community Response Team with ongoing patient management in order to prevent avoidable admission to hospital and facilitating early supported discharge.

To lead in the delivery of high standards of therapy interventions to patients within their own place of residence to prevent avoidable admissions to acute care. They will provide short term reablement/ rehabilitation programmes with effective short term goal setting for vulnerable adults with acute health needs. This will involve using health coaching skills to effectively engage with the patient and their family to ensure expectations are appropriately managed.

To show a level of resilience by working with the team to develop competencies in all areas of practice.

It would be an expectation for the post holder to be involved in the training of other team members to maintain competence within some aspects of their profession, as well as, develop and maintain own competencies.

This role will predominantly involve face to face intervention, with an element of Triage for the Urgent Community Response Team and Rapid Response on a rota basis.

Main Duties & Responsibilities - As part of the Urgent Community Response (UCR), you will be required:

To work within the Urgent Community Response Team, to prevent unnecessary admission to hospital.

To make risk assessments, establishing the safety or otherwise of a patients ability to stay at home, or return safely from another care setting, providing and arranging as necessary supportive packages of care.

To work within the Urgent Community Response Team to assess and prescribe care pathways for patients in a crisis situation with long term conditions, the frail and elderly, palliative and end of life care and/or rehabilitation needs, to achieve quality of life and independence where possible.

To act as the patients advocate, facilitating choice and patient empowerment.

To provide evidence based clinical/therapeutic interventions based on best practice in order to improve health outcomes and promote choice.

To provide in-reach to inpatient units and step up beds where required to support early discharge from hospital.

To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

To triage referrals on a rotational basis for the Urgent Community Response Team.

Clinical -The post holder will:

Undertake comprehensive therapy assessments of patients including those with a complex presentation, using investigative, analytical and clinical reasoning skills, and inform the development of a differential diagnosis.

Formulate and execute individualised therapy management and treatment plans of patients including those with complex presentation, in collaboration with the Urgent Community Response Team, other agencies and the patient, utilising a range of treatment skills.

Be aware of Assistive Technology and make referrals for this as required.

Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.

Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.

Establish and maintain therapeutic relationships with patients and carers, incorporating motivation, encouragement and confidence building to enable patients to engage in their treatment/care/management plan.

Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.

Participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.

Ensure activity data and clinical information is recorded on SystmOne and is completed on a daily basis.

Plan and organise specialist services within the Urgent Community Response Team.

Demonstrate dexterity, co-ordination and palpatory senses for assessment, and manual treatment of patients, including using specialist equipment and fine tools, manual and mobilising skills.

Order equipment and contribute to the requisitioning of supplies and equipment through electronic ordering systems.

Ensure informed consent is obtained prior to initiating interventions.

Be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.

Professional -The post holder will:

Be responsible for ensuring workload for self and others is planned and prioritised according to the Urgent Community Response service targets and needs.

Be accountable for work delegated to others.

Ensure own records are maintained and those maintained by the Team.

Contribute to the staff rota on a monthly basis as required.

Actively contribute to multidisciplinary team meetings and other meetings where appropriate.

Support all team members within the Urgent Community Response Team, respecting them, their roles and contributions.

Actively participate in and attend in-house training as required to develop current job role.

Maintain own continuous professional development.

Be able to make own travel arrangements to patients homes, clinics, base and meetings etc, as required.

Be responsible for safe use and maintenance of equipment and supplies.

Remain accountable for own professional actions as determined by the professional bodies.

Be required to demonstrate own duties to students, new starters and/or less experienced staff.

Provide mentorship for students undertaking pre/post registration courses.

Mentor existing staff and provide training in specialist area as appropriate.

Provide advice/training to less experienced staff and supervise and support band 3, 4 and 5 staff, and students where appropriate, and contribute to the induction process for new staff/students.

Demonstrate leadership skills within own competence.

Be aware of budget and ensure all effort is made to work within this.

Organisational -The post holder will:

Undertake mandatory training as required.

Participate in a Personal Development Review process.

Undertake Personal Development Plans for more junior staff members.

Take part in clinical supervision as per Trust Policy.

Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.

Comment on draft policies.

Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.

Contribute to clinical audit as required.

Complete the staff survey as required.

Complete risk assessments and incident forms as required.

Job description

Job responsibilities

The post-holder will demonstrate a flexible approach, being able to adapt and respond effectively and efficiently in potentially stressful case scenarios. The post holder will use their therapy diagnostic skills within their assessment to determine need for further investigations, and to support the Urgent Community Response Team with ongoing patient management in order to prevent avoidable admission to hospital and facilitating early supported discharge.

To lead in the delivery of high standards of therapy interventions to patients within their own place of residence to prevent avoidable admissions to acute care. They will provide short term reablement/ rehabilitation programmes with effective short term goal setting for vulnerable adults with acute health needs. This will involve using health coaching skills to effectively engage with the patient and their family to ensure expectations are appropriately managed.

To show a level of resilience by working with the team to develop competencies in all areas of practice.

It would be an expectation for the post holder to be involved in the training of other team members to maintain competence within some aspects of their profession, as well as, develop and maintain own competencies.

This role will predominantly involve face to face intervention, with an element of Triage for the Urgent Community Response Team and Rapid Response on a rota basis.

Main Duties & Responsibilities - As part of the Urgent Community Response (UCR), you will be required:

To work within the Urgent Community Response Team, to prevent unnecessary admission to hospital.

To make risk assessments, establishing the safety or otherwise of a patients ability to stay at home, or return safely from another care setting, providing and arranging as necessary supportive packages of care.

To work within the Urgent Community Response Team to assess and prescribe care pathways for patients in a crisis situation with long term conditions, the frail and elderly, palliative and end of life care and/or rehabilitation needs, to achieve quality of life and independence where possible.

To act as the patients advocate, facilitating choice and patient empowerment.

To provide evidence based clinical/therapeutic interventions based on best practice in order to improve health outcomes and promote choice.

To provide in-reach to inpatient units and step up beds where required to support early discharge from hospital.

To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

To triage referrals on a rotational basis for the Urgent Community Response Team.

Clinical -The post holder will:

Undertake comprehensive therapy assessments of patients including those with a complex presentation, using investigative, analytical and clinical reasoning skills, and inform the development of a differential diagnosis.

Formulate and execute individualised therapy management and treatment plans of patients including those with complex presentation, in collaboration with the Urgent Community Response Team, other agencies and the patient, utilising a range of treatment skills.

Be aware of Assistive Technology and make referrals for this as required.

Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.

Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.

Establish and maintain therapeutic relationships with patients and carers, incorporating motivation, encouragement and confidence building to enable patients to engage in their treatment/care/management plan.

Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.

Participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.

Ensure activity data and clinical information is recorded on SystmOne and is completed on a daily basis.

Plan and organise specialist services within the Urgent Community Response Team.

Demonstrate dexterity, co-ordination and palpatory senses for assessment, and manual treatment of patients, including using specialist equipment and fine tools, manual and mobilising skills.

Order equipment and contribute to the requisitioning of supplies and equipment through electronic ordering systems.

Ensure informed consent is obtained prior to initiating interventions.

Be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.

Professional -The post holder will:

Be responsible for ensuring workload for self and others is planned and prioritised according to the Urgent Community Response service targets and needs.

Be accountable for work delegated to others.

Ensure own records are maintained and those maintained by the Team.

Contribute to the staff rota on a monthly basis as required.

Actively contribute to multidisciplinary team meetings and other meetings where appropriate.

Support all team members within the Urgent Community Response Team, respecting them, their roles and contributions.

Actively participate in and attend in-house training as required to develop current job role.

Maintain own continuous professional development.

Be able to make own travel arrangements to patients homes, clinics, base and meetings etc, as required.

Be responsible for safe use and maintenance of equipment and supplies.

Remain accountable for own professional actions as determined by the professional bodies.

Be required to demonstrate own duties to students, new starters and/or less experienced staff.

Provide mentorship for students undertaking pre/post registration courses.

Mentor existing staff and provide training in specialist area as appropriate.

Provide advice/training to less experienced staff and supervise and support band 3, 4 and 5 staff, and students where appropriate, and contribute to the induction process for new staff/students.

Demonstrate leadership skills within own competence.

Be aware of budget and ensure all effort is made to work within this.

Organisational -The post holder will:

Undertake mandatory training as required.

Participate in a Personal Development Review process.

Undertake Personal Development Plans for more junior staff members.

Take part in clinical supervision as per Trust Policy.

Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.

Comment on draft policies.

Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.

Contribute to clinical audit as required.

Complete the staff survey as required.

Complete risk assessments and incident forms as required.

Person Specification

Qualifications

Essential

  • Diploma or 1st level degree in Physiotherapy / Occupational Therapy or equivalent experience
  • Current HCPC registration

Desirable

  • Clinical educators course

Personal and People Development

Essential

  • Ability to manage stressful situations
  • A team player

Desirable

  • Community Health Experience
  • Experience of working in admission avoidance situations

Other

Essential

  • Professional appearance
  • Be able to: o Kneel, bend & stoop, and work in cramped environments.
  • Manoeuvre limbs of around 5-6kg
  • Manoeuvre patients using handling aids
  • Must have a full UK driving license and have access to a vehicle

Skills, Abilities and Knowledge

Essential

  • Knowledge of additional specialist areas through in-house training & short courses
  • Able to communicate effectively in written and verbal English Language
  • Highly motivated
  • Flexible & Resilient

Desirable

  • Experience of triaging referrals
  • Experience of working within an MDT

Experience

Essential

  • Evidence of working at relevant level
  • Good observational and reporting skills
  • Concentrate when undertaking patient care & inputting data/patient records
  • Work flexibly to accommodate patient/service needs
  • Demonstrate good IT and standard keyboard skills
  • Good interpersonal skills

Desirable

  • Experience in complex moving and handling.
  • Experience in training and supervising staff
  • Experience working at a relevant level

Communication

Essential

  • Tact & diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative

Personal Attributes/Behaviours

Essential

  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Desirable

  • Previous experience of shift working
Person Specification

Qualifications

Essential

  • Diploma or 1st level degree in Physiotherapy / Occupational Therapy or equivalent experience
  • Current HCPC registration

Desirable

  • Clinical educators course

Personal and People Development

Essential

  • Ability to manage stressful situations
  • A team player

Desirable

  • Community Health Experience
  • Experience of working in admission avoidance situations

Other

Essential

  • Professional appearance
  • Be able to: o Kneel, bend & stoop, and work in cramped environments.
  • Manoeuvre limbs of around 5-6kg
  • Manoeuvre patients using handling aids
  • Must have a full UK driving license and have access to a vehicle

Skills, Abilities and Knowledge

Essential

  • Knowledge of additional specialist areas through in-house training & short courses
  • Able to communicate effectively in written and verbal English Language
  • Highly motivated
  • Flexible & Resilient

Desirable

  • Experience of triaging referrals
  • Experience of working within an MDT

Experience

Essential

  • Evidence of working at relevant level
  • Good observational and reporting skills
  • Concentrate when undertaking patient care & inputting data/patient records
  • Work flexibly to accommodate patient/service needs
  • Demonstrate good IT and standard keyboard skills
  • Good interpersonal skills

Desirable

  • Experience in complex moving and handling.
  • Experience in training and supervising staff
  • Experience working at a relevant level

Communication

Essential

  • Tact & diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative

Personal Attributes/Behaviours

Essential

  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Desirable

  • Previous experience of shift working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Wymondham Health Centre

18 Bridewell Street

Wymondham

NR18 0AR


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Wymondham Health Centre

18 Bridewell Street

Wymondham

NR18 0AR


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Operations Manager

Jordan Culling

jordan.culling@nchc.nhs.uk

07824452218

Details

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

839-7428123-GM

Job locations

Wymondham Health Centre

18 Bridewell Street

Wymondham

NR18 0AR


Supporting documents

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