Norfolk Community Health and Care NHS Trust

Band 3 - Care Coordinator - Urgent Community Response South

The closing date is 07 September 2025

Job summary

An exciting opportunity is available with Urgent Community Response South.

We are looking for enthusiastic individuals to join the team and undertake a newly created Care Coordinator role - completing safe and efficient allocation of urgent patient visits.

Main duties of the job

To undertake the safe and efficient co-ordination of urgent patient appointments for Urgent Community Response South. To audit and monitor electronic information to ensure accuracy and quality. To maintain good customer care when communicating with the public and health/social care professionals.

To support with basic data management on a daily basis.

Please see the job description and main responsibilities for more details on the role.

About us

The Urgent Community Response South Service operates 7 days per week, including bank holidays between the hours of 8am and 8pm. There is a requirement to work weekends and bank holidays.

For further information please contact Simon Warner-McGhee (Clinical Lead Nurse for Urgent Community Response South) via email (Simon.Warner-Mcghee@nchc.nhs.uk).

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata pa

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

839-7427350-GM

Job locations

Wymondham Health Centre

Bridewell Street

Wymondham

NR18 0NU

Job description

Job responsibilities

To co-ordinate patient appointments for the South Urgent Community Response service - following set processes, onto ledgers, whilst considering relevant data including geography, clinical skill mix and staffing levels to ensure patients are seen by the most suitable staff in a urgent timeframe. Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.

To liaise with health professionals to review referrals to establish the appropriate destination for referrals and forward on as necessary.

To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.

To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.

To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.

Production of clinical summaries, reports, letters, forms, notices, and minutes of meetings as necessary.

Maintaining information stored on the database by updating patient records daily and producing information as requested by team members.

Filing and storage of patient notes in accordance with policies and procedures.

To support and contact members of the team to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team

To be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.

To receive and record messages for members of the teams.

To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.

To highlight any challenges regarding the service, including any issues relating to qualityand passing this and any constructive ideas on improvements to the service to the appropriate person.

To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.

To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.

To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.

To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)

To demonstrate an awareness of clinical governance and risk management and apply to work situation.