Norfolk Community Health and Care NHS Trust

UCR Healthcare Assistant

The closing date is 01 September 2025

Job summary

Exciting opportunity - Come and join us.

Don't miss out on this opportunity to join the expanding Urgent Community Response Team. We are looking for Healthcare Assistants who enjoy the diversity and variety of caring for patients in crises within their own home, as well as supporting people to have the best possible quality end of life care.

Main duties of the job

This role involves providing personal care, meal preparation and medication support, wound care, prompting prescribed exercise programmes, providing prescribed equipment and completing night-sits. Good communication and collaboration as part of the Urgent Community Response nursing and therapy team is essential. You will have regular supervision and professional development opportunities.

Urgent Community Response is a short term service, we make people safe and refer them on to other appropriate services as needed. Our focus is primarily admission avoidance to secondary care, keeping people safe in their own homes, including people at the end of their life, and also supporting discharges from secondary care or in-patient units.

About us

We are recruiting additional Band 3 Healthcare Assistants to the Urgent Community Response team at this Outstanding organisation. Working alongside our existing HCAs, our nurses and therapists, you will assist in ensuring the continued successful delivery of this service.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Details

Date posted

18 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

839-7422520-GP

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Job description

Job responsibilities

Main Duties & Responsibilities.As part of the Urgent Community Response Team, you will be required: To contribute to the delivery of care pathways for patients with long termconditions, palliative care and rehabilitation needs for example, to achievequality of life and independence where possible. To work within the Urgent Community Response Team to prevent unnecessaryadmission to hospital To work within the Urgent Community Response Team to support earlydischarge from hospital To work with all health care professionals, and statutory/non statutory agenciesto provide a seamless, integrated service to our service users.

Job description

Job responsibilities

Main Duties & Responsibilities.As part of the Urgent Community Response Team, you will be required: To contribute to the delivery of care pathways for patients with long termconditions, palliative care and rehabilitation needs for example, to achievequality of life and independence where possible. To work within the Urgent Community Response Team to prevent unnecessaryadmission to hospital To work within the Urgent Community Response Team to support earlydischarge from hospital To work with all health care professionals, and statutory/non statutory agenciesto provide a seamless, integrated service to our service users.

Person Specification

Qualifications

Essential

  • NVQ Level 3, or equivalent knowledge and experience
  • Good general education, including GCSE Grace C in English and Maths

Knowledge, Skills and Abilities

Essential

  • Experience of working within a health or social care setting
  • Able to Communicate effectively using the English language in both verbal and written form
  • Good interpersonal skills
  • Able to work as part of a team
  • Highly motivated
  • Able to provide high standards of care
  • Tact and diplomacy
  • Empathy and sensitivity
  • Ability to use own initiative
  • Awareness of the need to escalate to senior staff
  • Good observational and reporting skills
  • Ability to manage stressful situations
  • Work flexibly to accommodate patient/service needs

Desirable

  • Experience of working within a community care setting
  • Knowledge of SystmOne

Personal Qualities

Essential

  • Professional appearance
  • The ability to: kneel, bend & stoop, and work in cramped environments
  • Manoeuvre limbs of around 5-6kg
  • Manoeuvre patients using handling aids
  • Be reliable

Other

Essential

  • The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional levels of checks as part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families
  • Must hold full and valid driving licence and have access to a vehicle
  • Be able to make own travel arrangements to patients, clinics, base and meetings as required
  • This is a 7 day a week service and some weekend working will be expected. Hours of service delivery are 8am-8pm 365 days per year
Person Specification

Qualifications

Essential

  • NVQ Level 3, or equivalent knowledge and experience
  • Good general education, including GCSE Grace C in English and Maths

Knowledge, Skills and Abilities

Essential

  • Experience of working within a health or social care setting
  • Able to Communicate effectively using the English language in both verbal and written form
  • Good interpersonal skills
  • Able to work as part of a team
  • Highly motivated
  • Able to provide high standards of care
  • Tact and diplomacy
  • Empathy and sensitivity
  • Ability to use own initiative
  • Awareness of the need to escalate to senior staff
  • Good observational and reporting skills
  • Ability to manage stressful situations
  • Work flexibly to accommodate patient/service needs

Desirable

  • Experience of working within a community care setting
  • Knowledge of SystmOne

Personal Qualities

Essential

  • Professional appearance
  • The ability to: kneel, bend & stoop, and work in cramped environments
  • Manoeuvre limbs of around 5-6kg
  • Manoeuvre patients using handling aids
  • Be reliable

Other

Essential

  • The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional levels of checks as part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families
  • Must hold full and valid driving licence and have access to a vehicle
  • Be able to make own travel arrangements to patients, clinics, base and meetings as required
  • This is a 7 day a week service and some weekend working will be expected. Hours of service delivery are 8am-8pm 365 days per year

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Operations Manager

Maisie Beastall

margaret.beastall@nchc.nhs.uk

01603272640

Details

Date posted

18 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

839-7422520-GP

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Supporting documents

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