Job summary
We are seeking a motivated and values-driven Administration Operations Lead to oversee our large and diverse administrative workforce across the Trust. With over 160 staff supporting a wide range of clinical services, this is a pivotal leadership role that ensures the smooth and effective running of administrative functions.
You will have overall responsibility for the operational delivery and development of administration services, including staff management, performance, and quality improvement. Working collaboratively with clinical teams, operational leads and other key stakeholders, you'll help shape and align administrative services in response to evolving organisational needs.
This role requires a confident and compassionate leader who can drive positive change, build strong relationships, advocate for their teams, and take a fair and balanced approach to decision-making. Experience of leading through change, managing budgets, and quality improvement will be essential.
Main duties of the job
The Administration Operations Lead oversees a large administrative workforce supporting a range of clinical services across the Trust. The post-holder will be responsible for the effective delivery and continuous improvement of administrative functions.
You will lead on workforce planning, staff performance, and service development, working closely with the Deputy Admin Operations Manager and Service Managers. A key part of the role is driving change and improvement.
The post-holder will manage the service budget, identify efficiency opportunities, and ensure resources are used effectively and safely. You will engage with internal and external stakeholders, representing the admin function and advising on the impact of service change.
You will use data to monitor performance, produce reports and business cases, and support governance, complaints, and risk processes. Developing the admin workforce and promoting a culture of fairness, inclusion, and collaboration will be central to your leadership approach.
About us
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Job description
Job responsibilities
For a full list of the job role and responsibilities, please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For a full list of the job role and responsibilities, please see the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- Degree level qualification (Level 6)
- Further management experience or training to post graduate diploma level or equivalent
Desirable
- Project Management Qualification
- Degree or post graduate diploma in Leadership or management.
Experience
Essential
- Project management or service transformation experience.
- Change management experience.
- Performance management experience in relation to a variety of KPI's or similar metrics.
- Experience of working across multiple services and supporting service delivery
Desirable
- Experience working across a system of health and care agencies
Skills, Abilities and Knowledge
Essential
- Excellent people skills.
- Exceptional organisation skills
- Ability to prioritise effectively to meet deadlines or work on own initiative
- Advanced skills in database management.
- Significant knowledge of all services supported by operational admin in the Trust.
Desirable
- Working Knowledge of how to use S1
Communication
Essential
- Demonstrate the ability to provide and receive highly complex information.
- Demonstrate experience in handling sensitive and contentious information.
Personal and People Development
Essential
- Experience in leading teams in a health care setting including all HR, Performance and Budget related responsibilities.
- Experience in managing investigations and disciplinary matters
Desirable
- Experience in leading teams in a large organisation.
- Experience leading multiple teams across a portfolio.
Personal Attributes / Behaviours
Essential
- Ability to demonstrate a patient centred approach to decision making.
- Sound working knowledge of inclusion and Equality.
- Ability to demonstrate commitment to the Trust Behaviour Framework.
Other
Essential
- Ability to work flexibly to meet the needs of the service
- Must hold full and valid driving licence and have access to a vehicle
Person Specification
Qualifications
Essential
- Degree level qualification (Level 6)
- Further management experience or training to post graduate diploma level or equivalent
Desirable
- Project Management Qualification
- Degree or post graduate diploma in Leadership or management.
Experience
Essential
- Project management or service transformation experience.
- Change management experience.
- Performance management experience in relation to a variety of KPI's or similar metrics.
- Experience of working across multiple services and supporting service delivery
Desirable
- Experience working across a system of health and care agencies
Skills, Abilities and Knowledge
Essential
- Excellent people skills.
- Exceptional organisation skills
- Ability to prioritise effectively to meet deadlines or work on own initiative
- Advanced skills in database management.
- Significant knowledge of all services supported by operational admin in the Trust.
Desirable
- Working Knowledge of how to use S1
Communication
Essential
- Demonstrate the ability to provide and receive highly complex information.
- Demonstrate experience in handling sensitive and contentious information.
Personal and People Development
Essential
- Experience in leading teams in a health care setting including all HR, Performance and Budget related responsibilities.
- Experience in managing investigations and disciplinary matters
Desirable
- Experience in leading teams in a large organisation.
- Experience leading multiple teams across a portfolio.
Personal Attributes / Behaviours
Essential
- Ability to demonstrate a patient centred approach to decision making.
- Sound working knowledge of inclusion and Equality.
- Ability to demonstrate commitment to the Trust Behaviour Framework.
Other
Essential
- Ability to work flexibly to meet the needs of the service
- Must hold full and valid driving licence and have access to a vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
