Job summary
Are you organised, people-focused, and ready to be part of a vital NHS service? We're looking for a dedicated Allocation Administrator to work within our Community Nursing and Phlebotomy Teams, ensuring patients receive timely and efficient care.
? About the Role:
As an Allocator, you'll work under the guidance of a Senior Qualified Nurse, providing crucial administrative support to frontline NHS staff. Your role will directly contribute to patient safety, service efficiency, and the quality of care we provide in the community.
? About You:
We're looking for someone who is:
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Organised and detail-oriented, with strong IT and data entry skills
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A confident communicator, both over the phone and in writing
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Compassionate and professional, with a commitment to delivering excellent patient care
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Experienced in a healthcare or administrative setting (desirable, but not essential)
? What We Offer:
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A supportive, inclusive working environment as part of the NHS family
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Full training and induction to help you thrive in your role
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Opportunities for development and career progression through the NHS
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Access to NHS benefits including pension scheme, generous annual leave, and staff wellbeing initiatives
This is more than just a desk job - it's your chance to be part of a team that makes a real difference in people's lives, every single day.
Main duties of the job
To undertake a safe and efficient allocation service in the hub. To allocate patient appointments for the Community Nursing Teams and or Phlebotomy following the set processes, onto the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.
About us
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Job description
Job responsibilities
To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.
To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the teamTo be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.To receive and record messages for members of the teams.
To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.
To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)To demonstrate an awareness of clinical governance and risk management and apply to work situation.The hub is open all year round including bank holidays between the hours of 08.00am and 6.30pm. There may be a requirement to work some weekends and bank holidays although this is not a current requirement.
Job description
Job responsibilities
To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.
To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the teamTo be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.To receive and record messages for members of the teams.
To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.
To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)To demonstrate an awareness of clinical governance and risk management and apply to work situation.The hub is open all year round including bank holidays between the hours of 08.00am and 6.30pm. There may be a requirement to work some weekends and bank holidays although this is not a current requirement.
Person Specification
Qualifications
Essential
- GCSE grade C or above, or equivalent in English and Maths
- NVQ 3 Business Administration or equivalent experience
Desirable
- RSA II or equivalent Typing Qualification
Experience
Essential
- Office experience in private or health sector
- Professional contact with the General Public
- Customer Services experience
Desirable
Skills, abilities and knowledge
Essential
- Able to communicate effectively in written and verbal English Language
- IT and Microsoft office literate
- Ability to work effectively as part of a diverse multi-disciplinary team
- Problem solving skills
- Good organisational skills
- Excellent attention to detail
Desirable
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Team Player
- Able to work on own initiative
- Tact and diplomacy
Other
Essential
- Able to work shift patterns and weekends to meet the needs of the service
- Flexibility to travel to other sites to meet the needs of the service
- Able to make own travel arrangements
Person Specification
Qualifications
Essential
- GCSE grade C or above, or equivalent in English and Maths
- NVQ 3 Business Administration or equivalent experience
Desirable
- RSA II or equivalent Typing Qualification
Experience
Essential
- Office experience in private or health sector
- Professional contact with the General Public
- Customer Services experience
Desirable
Skills, abilities and knowledge
Essential
- Able to communicate effectively in written and verbal English Language
- IT and Microsoft office literate
- Ability to work effectively as part of a diverse multi-disciplinary team
- Problem solving skills
- Good organisational skills
- Excellent attention to detail
Desirable
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Team Player
- Able to work on own initiative
- Tact and diplomacy
Other
Essential
- Able to work shift patterns and weekends to meet the needs of the service
- Flexibility to travel to other sites to meet the needs of the service
- Able to make own travel arrangements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
