Job summary
Do you have experience in urgent and emergency care? Are you passionate about patient care? Do you have a can-do attitude and want to support the health system and patients getting more efficient care? Then this opportunity is for you.
Join the Norfolk and Waveney Unscheduled Care Coordination Hub (N&W UCCH). The UCCH is a one-year-old integrated service, which brings together all the system health providers, to enable patients to get care in the right place, at the right time, by the right professional(s).
Please note that this position will not be able to commence until 01/10/2025.
Main duties of the job
You'll be working closely with members of our ambulance service, acute trusts, social care, and community care in an innovative integrated team; working across organisation boundaries, enabling a system-wide response that improves patients' care, experience and outcome.
About us
To triage incoming referrals assessing the patient's needs, determining the priority of care and processing the referrals accordingly. To contribute to the delivery of high standards of health care to patients by overseeing and responding to the remote monitoring systems supported by the senior clinical team.
To lead the triage team and contribute to the co-ordination within the Unscheduled Care Coordination Hub (UCCH), in the effective and timely triage of incoming referrals assessing the patient's needs, determining the priority of care and processing the referrals accordingly.
This is predominantly a non-patient facing role but with regular opportunities to maintain clinical competencies.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Job description
Job responsibilities
To triage patients referred to UCCH as part of the multidisciplinary team.
To assess and prescribe care pathways for patients in a crisis situation with long term conditions, the frail & elderly, palliative and end of life care and/or rehabilitation needs, to achieve quality of life and independence where possible.
To work within the integrated team to support early discharge from hospital. To work within the integrated team to prevent unnecessary admission to hospital.
To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
To support activity within UCR Hub (triage) and Community Virtual Ward.
To assess, prescribe and arrange care interventions and assessments for all patients referred to the Single Point of Access [UCCH, 2h-Urgent Community Response (UCR), Rapid Response and Virtual Ward (VW)].
Job description
Job responsibilities
To triage patients referred to UCCH as part of the multidisciplinary team.
To assess and prescribe care pathways for patients in a crisis situation with long term conditions, the frail & elderly, palliative and end of life care and/or rehabilitation needs, to achieve quality of life and independence where possible.
To work within the integrated team to support early discharge from hospital. To work within the integrated team to prevent unnecessary admission to hospital.
To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
To support activity within UCR Hub (triage) and Community Virtual Ward.
To assess, prescribe and arrange care interventions and assessments for all patients referred to the Single Point of Access [UCCH, 2h-Urgent Community Response (UCR), Rapid Response and Virtual Ward (VW)].
Person Specification
Qualifications
Essential
- Current NMC registration, or, current HCPC registration
- Adult Nursing BSc, or, Paramedic Sciences BSc
- Evidence of continuing professional development
Desirable
- Experience in advanced Consultation skills
- Assessor/mentorship preparation; ENB 998 or equivalent
Skills, Abilities and Knowledge
Essential
- Good communicator
- Highly motivated
- Able to provide high standards of care
- Tact & diplomacy
- Empathy & sensitivity
- Ability to use own initiative
- Ability to manage stressful situations
- Concentrate when undertaking patient care & inputting data/patient records
- A team player
- Work flexibly to accommodate patient/service needs
Desirable
- Interest in learning new skills for remote clinical monitoring
Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
Other
Essential
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary
- Must hold full and valid and driving licence and have access to a vehicle
- Able to communicate effectively in written and verbal English Language
- Be able to: Kneel, bend & stoop, and work in cramped environments
- Manoeuvre limbs of around 5-6 kg
- Manoeuvre patients using handling aids
- This is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am-8pm
Experience
Essential
- Evidence of working at band 5 level within the community or acute setting
- Knowledge of additional specialist areas through in-house training & short courses
- Triage experience
Desirable
- Admission Avoidance experience
- Knowledge of remote monitoring and available technology
Communication
Essential
- Good communication skills
- Good observational & reporting skills
- Good interpersonal skills
Personal and People Development
Essential
- Professional appearance
- Be able to: Kneel, bend & stoop, and work in cramped environments
- Manoeuvre limbs of around 5-6 kg
- Manoeuvre patients using handling aids
- Be reliable
Person Specification
Qualifications
Essential
- Current NMC registration, or, current HCPC registration
- Adult Nursing BSc, or, Paramedic Sciences BSc
- Evidence of continuing professional development
Desirable
- Experience in advanced Consultation skills
- Assessor/mentorship preparation; ENB 998 or equivalent
Skills, Abilities and Knowledge
Essential
- Good communicator
- Highly motivated
- Able to provide high standards of care
- Tact & diplomacy
- Empathy & sensitivity
- Ability to use own initiative
- Ability to manage stressful situations
- Concentrate when undertaking patient care & inputting data/patient records
- A team player
- Work flexibly to accommodate patient/service needs
Desirable
- Interest in learning new skills for remote clinical monitoring
Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
Other
Essential
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary
- Must hold full and valid and driving licence and have access to a vehicle
- Able to communicate effectively in written and verbal English Language
- Be able to: Kneel, bend & stoop, and work in cramped environments
- Manoeuvre limbs of around 5-6 kg
- Manoeuvre patients using handling aids
- This is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am-8pm
Experience
Essential
- Evidence of working at band 5 level within the community or acute setting
- Knowledge of additional specialist areas through in-house training & short courses
- Triage experience
Desirable
- Admission Avoidance experience
- Knowledge of remote monitoring and available technology
Communication
Essential
- Good communication skills
- Good observational & reporting skills
- Good interpersonal skills
Personal and People Development
Essential
- Professional appearance
- Be able to: Kneel, bend & stoop, and work in cramped environments
- Manoeuvre limbs of around 5-6 kg
- Manoeuvre patients using handling aids
- Be reliable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
