Job summary
An exciting opportunity has arisen for a registered health care professional to work as Clinical Operations Manager, managing and leading the Out of Hours Community Nursing Team within the Intermediate Care and Urgent Community Response Directorate within NCH&C.
The Out of Hours team operates between 20:00-08:00 to deliver high standards of health care to patients within their homes across Norfolk and Waveney by assessing, planning and implementing urgent unplanned care.
You would be responsible for providing clear operational leadership and line management to the Out of Hours Team, which consists of a team of Nurses and Support Workers. The successful candidate will be responsible for the professional leadership of the Team, demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude to promote confidence in the team and the service.
The post requires a confident, competent clinician with experiencing in managing a team and the challenges that this can bring. Experience of community working preferred but not essential.
The working day will be Monday-Friday with that will require flexibility in order to meet the needs of the service between the service operating hours.
Main duties of the job
To provide clinical leadership and line management to the Out of Hours Service.To support staff to achieve and ensure competencies are maintained within the teams.To contribute in the delivery of high standards of health care to patients within their ownhomes, care homes, the travelling community and in clinics, by assessing, planning,implementing and evaluating packages of care.To ensure that Trust annual priorities and quality goals are embedded within the workforceby ensuring that all annual appraisals are complete within the team.
About us
If you would like to be part of an organisation that delivers personalised care, supports learning and promotes an open and fair culture then apply to work with us. You will receive support and development through in-service training, regular appraisals and clinical supervision.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
1. To provide professional and clinical leadership to the Out of Hours Service demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude so as to promote confidence in the team and Service.
2. To operationally manage the Out of Hours Service across NCH&C.
3. To work within the integrated team to prevent unnecessary admission to hospital and facilitate early discharge form hospital.
4. To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users.
5. To support community clinicians and students through supervision, appraisal and mentorship in line with trust policy.
6. To oversee that clinical supervision is occurring within the team and accurately recorded.
7. To provide professional clinical leadership to the Integrated Community Team within own sphere of practice
8. Operate on a four-week rolling rota no weekend working requirement.
As part of operational leadership for the locality you will be required to:
To deputise on a rotational basis for other COMS and leads including working in the operational hub for the hub leads.
Oversee the allocation of work for clinicians.
Ensure all staff are competent with mobile working.
Engage and lead on referral to discharge standard processes.
Work to a demand and capacity model which will reflect workload needs at any given time.
Job description
Job responsibilities
1. To provide professional and clinical leadership to the Out of Hours Service demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude so as to promote confidence in the team and Service.
2. To operationally manage the Out of Hours Service across NCH&C.
3. To work within the integrated team to prevent unnecessary admission to hospital and facilitate early discharge form hospital.
4. To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users.
5. To support community clinicians and students through supervision, appraisal and mentorship in line with trust policy.
6. To oversee that clinical supervision is occurring within the team and accurately recorded.
7. To provide professional clinical leadership to the Integrated Community Team within own sphere of practice
8. Operate on a four-week rolling rota no weekend working requirement.
As part of operational leadership for the locality you will be required to:
To deputise on a rotational basis for other COMS and leads including working in the operational hub for the hub leads.
Oversee the allocation of work for clinicians.
Ensure all staff are competent with mobile working.
Engage and lead on referral to discharge standard processes.
Work to a demand and capacity model which will reflect workload needs at any given time.
Person Specification
Other
Essential
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families.
- Must hold full valid driving license and have access to a vehicle
- Able to communicate effectively in written and verbal English language
Personal Attributes / Behaviours
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Personal and People Development
Essential
- Be aware of own limitations & able to gain support where necessary
- Strong commitment to service development & positive change
- Highly developed interpersonal skills with attention to detail
- Influencing skills and ability to negotiate at all levels
- Experience of developing policies and procedures
- Able to identify with the Trusts commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
Communication
Essential
- Expert communication skills, able to address communication barriers
- Have Good IT/ keyboard skills
- Well-developed verbal and written communication skills
Skills, Abilities and Knowledge
Essential
- Analytical skills, with the ability to problem solve complex situations
- Clinical Skills relevant to role ie. catheter care and management
- Fine motor skills to administer IV and s/c medication
- Experience in palliative care, syringe driver management and verification of death
- Track record of successful service and policy development and implementation
- Knowledge of current developments in health service and political awareness of the NHS
- Experience of working in partnership with multidisciplinary team
- Able to command respect of multi-disciplinary team
- Ability to work across professional boundaries
- Experience of strategic deployment of workforce to deliver a service
- Able to provide high standards of care
- Evidence tact & diplomacy
- Empathy & sensitivity
- Good observational & reporting skills
- Ability to manage stressful situations
- Good interpersonal skills
- Work flexibly to accommodate service needs
- Will be able to make own travel arrangements
- Able to use own initiative
- Evidence motivational skills
- Experience of staff recruitment, induction, career development and appraisal
Desirable
- Evidence of managing change within a clinical environment
- Financial management experience and responsibility
Qualifications
Essential
- Clinician with current HCPC/NMC Registration
- 1st Level degree or diploma in nursing or working towards degree
- Evidence of Continuing Professional Development and its application
- Recognised Management Qualification or evidence of working at that level.
Desirable
- Masters level education
- Prescribing
Experience
Essential
- Experience of leading a team
- Experience of working in a multi-agency environment
- A track record of successful service & policy development & implementation
- Working knowledge of current issues within clinical practice and service development
- Evidence of post graduate development
Desirable
- Experience of managing a multi-disciplinary team
- Project management
- Experience of managing budgets
Person Specification
Other
Essential
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families.
- Must hold full valid driving license and have access to a vehicle
- Able to communicate effectively in written and verbal English language
Personal Attributes / Behaviours
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Personal and People Development
Essential
- Be aware of own limitations & able to gain support where necessary
- Strong commitment to service development & positive change
- Highly developed interpersonal skills with attention to detail
- Influencing skills and ability to negotiate at all levels
- Experience of developing policies and procedures
- Able to identify with the Trusts commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
Communication
Essential
- Expert communication skills, able to address communication barriers
- Have Good IT/ keyboard skills
- Well-developed verbal and written communication skills
Skills, Abilities and Knowledge
Essential
- Analytical skills, with the ability to problem solve complex situations
- Clinical Skills relevant to role ie. catheter care and management
- Fine motor skills to administer IV and s/c medication
- Experience in palliative care, syringe driver management and verification of death
- Track record of successful service and policy development and implementation
- Knowledge of current developments in health service and political awareness of the NHS
- Experience of working in partnership with multidisciplinary team
- Able to command respect of multi-disciplinary team
- Ability to work across professional boundaries
- Experience of strategic deployment of workforce to deliver a service
- Able to provide high standards of care
- Evidence tact & diplomacy
- Empathy & sensitivity
- Good observational & reporting skills
- Ability to manage stressful situations
- Good interpersonal skills
- Work flexibly to accommodate service needs
- Will be able to make own travel arrangements
- Able to use own initiative
- Evidence motivational skills
- Experience of staff recruitment, induction, career development and appraisal
Desirable
- Evidence of managing change within a clinical environment
- Financial management experience and responsibility
Qualifications
Essential
- Clinician with current HCPC/NMC Registration
- 1st Level degree or diploma in nursing or working towards degree
- Evidence of Continuing Professional Development and its application
- Recognised Management Qualification or evidence of working at that level.
Desirable
- Masters level education
- Prescribing
Experience
Essential
- Experience of leading a team
- Experience of working in a multi-agency environment
- A track record of successful service & policy development & implementation
- Working knowledge of current issues within clinical practice and service development
- Evidence of post graduate development
Desirable
- Experience of managing a multi-disciplinary team
- Project management
- Experience of managing budgets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
