Community Staff Nurse - Out of Hours

Norfolk Community Health and Care NHS Trust

The closing date is 15 May 2025

Job summary

We have an exciting opportunity for an enthusiastic and experienced nurse to join the Out of Hours Teams based at Norwich Community Hospital and St James' Kings Lynn.

The Out of Hours team is an Urgent Response Community Nursing Service working overnight in Norfolk and Waveney. Our Aim is to avoid admissions to the acute setting by providing urgent community nursing care.

We cover all areas in Norfolk and Waveney, in teams, every night with the coordination team based at Norwich Community Hospital. We work in partnership with East Coast Community Healthcare to deliver care across Great Yarmouth and Waveney.

Main duties of the job

To contribute to the delivery of high standards of health care to patients within theirown place of residence by assessing, planning, implementing and evaluating care,in order to prevent avoidable admission to hospital and facilitating early supporteddischarge.

You will be expected to support conversations with the wider Urgent Community Response (UCR) Multidisciplinary Team (MDT) on a regular basis enabling safe, appropriate and patient centred care to be delivered to this complex patient group.

This role will predominantly involve face to face nursing care and assessment within a patient's usual place of residence, with an element of Triage and allocation for the Urgent Community Response Team on a rota basis as well as other supportive activities as part of the Multidisciplinary Team (MDT).

This is a 7 day a week service and some weekend working will be expected. Hours of service delivery are, 8pm-8am, 365 days per year.

About us

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment.

As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing.

The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

If you are aged 16-30 and not currently in education, employment or training, our colleagues at the Norfolk and Waveney Integrated Care Board (supported by the Princes Trust), can provide application and interview coaching. To request this support please contact NWICB.Careers@nhs.net

Date posted

01 May 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

839-7173181-MP

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Job description

Job responsibilities

Main Duties & Responsibilities

Key Areas of Responsibility

  • To respond to unplanned care and prevent admission to hospital.
  • To assess, prescribed and deliver care packages for patients, e.g. with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
  • To work within the integrated team to facilitate early discharge from hospital
  • To work within the integrated team to prevent unnecessary admission to Hospital.
  • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
  • Engage with mobile working.

MAIN RESPONSIBILITIES

Clinical

The post holder will need to:

  1. Assess, plan, implement and evaluate all aspects of patient care, and develop care plans, using clinical reasoning skills, which may need to be delivered from a range of options.
  2. Following a holistic assessment, devise an individualised, evidence-based care programme for each patient, modifying it as required.
  3. Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
  4. Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
  5. Be required to use tact and persuasive skills in order to gain the patients co-operation in their care management plan.
  6. Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
  7. Be aware of assistive technology and utilise where appropriate.
  8. To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
  9. Ensure own caseload is planned and prioritised according to service targets and patient need.
  10. To manage and maintain all areas if intravenous therapy delivery including peripherally inserted central catheter (PICC lines)
  11. Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
  12. Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
  13. Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
  14. Ensure informed consent is obtained prior to initiating interventions.
  15. Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.

Professional

The post holder will:

  1. Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
  2. Support all team members within the integrated team, respecting them, their roles and contributions.
  3. Be responsible for safe use and maintenance of equipment and supplies.
  4. Remain accountable for own professional actions as determined by the professional bodies.
  5. Provide advice / training to less experienced staff and supervise / support other staff and students where appropriate; contributing to the induction process for new staff/students.
  6. Comment on draft policies.
  7. Maintain own continuous professional development
  8. Ensure own workload is planned and prioritised
  9. Be accountable for work delegated to others within the team, ensuring staff are competent to undertake delegated work.
  10. Attend in-house training as required to develop current job role.
  11. Demonstrate leadership skills within own competence

Organisational

The post holder will:

  1. Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
  2. Undertake mandatory training as required.
  3. Participate in a Personal Development Review process.
  4. Undertake Personal Development Plans for more junior staff members.
  5. Be aware of Trusts behaviour framework and ensure behaviours are embedded in role.
  6. Ensure Trusts behaviour framework is utilised when managing and supervising staff, and that behaviours are embraced and embedded within the team.
  7. Take part in clinical supervision as per Trust Policy.
  8. May be required to demonstrate own duties to students, new starters and/or less experienced staff.
  9. Provide mentorship for students undertaking pre/post registration course.
  10. Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
  11. Contribute to clinical audit as required.
  12. Complete the staff survey as required.
  13. Complete risk assessments and incident forms as required

Job description

Job responsibilities

Main Duties & Responsibilities

Key Areas of Responsibility

  • To respond to unplanned care and prevent admission to hospital.
  • To assess, prescribed and deliver care packages for patients, e.g. with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
  • To work within the integrated team to facilitate early discharge from hospital
  • To work within the integrated team to prevent unnecessary admission to Hospital.
  • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
  • Engage with mobile working.

MAIN RESPONSIBILITIES

Clinical

The post holder will need to:

  1. Assess, plan, implement and evaluate all aspects of patient care, and develop care plans, using clinical reasoning skills, which may need to be delivered from a range of options.
  2. Following a holistic assessment, devise an individualised, evidence-based care programme for each patient, modifying it as required.
  3. Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
  4. Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
  5. Be required to use tact and persuasive skills in order to gain the patients co-operation in their care management plan.
  6. Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
  7. Be aware of assistive technology and utilise where appropriate.
  8. To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
  9. Ensure own caseload is planned and prioritised according to service targets and patient need.
  10. To manage and maintain all areas if intravenous therapy delivery including peripherally inserted central catheter (PICC lines)
  11. Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
  12. Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
  13. Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
  14. Ensure informed consent is obtained prior to initiating interventions.
  15. Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.

Professional

The post holder will:

  1. Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
  2. Support all team members within the integrated team, respecting them, their roles and contributions.
  3. Be responsible for safe use and maintenance of equipment and supplies.
  4. Remain accountable for own professional actions as determined by the professional bodies.
  5. Provide advice / training to less experienced staff and supervise / support other staff and students where appropriate; contributing to the induction process for new staff/students.
  6. Comment on draft policies.
  7. Maintain own continuous professional development
  8. Ensure own workload is planned and prioritised
  9. Be accountable for work delegated to others within the team, ensuring staff are competent to undertake delegated work.
  10. Attend in-house training as required to develop current job role.
  11. Demonstrate leadership skills within own competence

Organisational

The post holder will:

  1. Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
  2. Undertake mandatory training as required.
  3. Participate in a Personal Development Review process.
  4. Undertake Personal Development Plans for more junior staff members.
  5. Be aware of Trusts behaviour framework and ensure behaviours are embedded in role.
  6. Ensure Trusts behaviour framework is utilised when managing and supervising staff, and that behaviours are embraced and embedded within the team.
  7. Take part in clinical supervision as per Trust Policy.
  8. May be required to demonstrate own duties to students, new starters and/or less experienced staff.
  9. Provide mentorship for students undertaking pre/post registration course.
  10. Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
  11. Contribute to clinical audit as required.
  12. Complete the staff survey as required.
  13. Complete risk assessments and incident forms as required

Person Specification

Experience

Essential

  • Experience of working within the community or acute setting

Desirable

  • Admission Avoidance

Qualifications

Essential

  • Diploma or 1st level degree in Nursing or equivalent
  • RN Qualification
  • Current NMC registration
  • Evidence of continuing professional development

Desirable

  • Leg ulcer care
  • Interest in Diabetes

Other

Essential

  • This is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8pm-8am365 days per year
  • The post holder will need to be passed fit to be able to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary
  • Must hold full and valid and driving licence and have access to a vehicle
  • Able to communicate effectively in written and verbal English Language
  • Be able to: Kneel, bend & stoop, and work in cramped environments
  • Manoeuvre limbs of around 5-6 kg
  • Manoeuvre patients using handling aids

Skills, Abilities and Knowledge

Essential

  • Ability to use own initiative
  • Ability to manage stressful situations
  • Concentrate when undertaking patient care & inputting data/patient records
  • Have basic IT and standard keyboard skills
  • Able to kneel, bend & stoop, and work in cramped environments
  • Flexible approach to work to accommodate patient/service needs
  • Good time management skills
  • Good observational & reporting skills
  • Highly motivated
  • Able to manoeuvre limbs of around 5-6 kg
  • Able to manoeuvre patients using handling aids
  • A team player
  • Able to provide high standards of care
  • Good interpersonal skills

Desirable

  • Knowledge of additional specialist areas through in-house training & short courses, including: Palliative care, Long term conditions, Diabetes management
  • Be aware of Assistive Technology
  • Palliative care
  • Long term conditions
  • Diabetes management

Communication

Essential

  • Good communication skills
  • Tact & diplomacy
  • Empathy & sensitivity
  • Ability to report and escalate issues as required
  • Able to communicate effectively using the English language (both verbally and written).

Personal Attributes / Behaviours

Essential

  • Professional appearance
  • Be reliable
  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of young people/vulnerable adults

Personal and People Development

Desirable

  • Experience supervising staff
Person Specification

Experience

Essential

  • Experience of working within the community or acute setting

Desirable

  • Admission Avoidance

Qualifications

Essential

  • Diploma or 1st level degree in Nursing or equivalent
  • RN Qualification
  • Current NMC registration
  • Evidence of continuing professional development

Desirable

  • Leg ulcer care
  • Interest in Diabetes

Other

Essential

  • This is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8pm-8am365 days per year
  • The post holder will need to be passed fit to be able to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary
  • Must hold full and valid and driving licence and have access to a vehicle
  • Able to communicate effectively in written and verbal English Language
  • Be able to: Kneel, bend & stoop, and work in cramped environments
  • Manoeuvre limbs of around 5-6 kg
  • Manoeuvre patients using handling aids

Skills, Abilities and Knowledge

Essential

  • Ability to use own initiative
  • Ability to manage stressful situations
  • Concentrate when undertaking patient care & inputting data/patient records
  • Have basic IT and standard keyboard skills
  • Able to kneel, bend & stoop, and work in cramped environments
  • Flexible approach to work to accommodate patient/service needs
  • Good time management skills
  • Good observational & reporting skills
  • Highly motivated
  • Able to manoeuvre limbs of around 5-6 kg
  • Able to manoeuvre patients using handling aids
  • A team player
  • Able to provide high standards of care
  • Good interpersonal skills

Desirable

  • Knowledge of additional specialist areas through in-house training & short courses, including: Palliative care, Long term conditions, Diabetes management
  • Be aware of Assistive Technology
  • Palliative care
  • Long term conditions
  • Diabetes management

Communication

Essential

  • Good communication skills
  • Tact & diplomacy
  • Empathy & sensitivity
  • Ability to report and escalate issues as required
  • Able to communicate effectively using the English language (both verbally and written).

Personal Attributes / Behaviours

Essential

  • Professional appearance
  • Be reliable
  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of young people/vulnerable adults

Personal and People Development

Desirable

  • Experience supervising staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Clinical Operational Manager for Out of Hours

Robert Frank

robert.frank@nchc.nhs.uk

Date posted

01 May 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

839-7173181-MP

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Supporting documents

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