Operational Hub Administrator

Job summary

Single Point of Contact is NCH&C's specialist admin support service for community nursing and therapy. As an Operational Hub Administrator, you'll be the first point of contact for patients in Norfolk.

Most of your time will be spent handling calls from patients, processing referrals to our community nurses and therapists for triage.

Patient care is at the heart of everything we do at SPoC. We are a busy contact centre, but we're not driven by numbers and targets. Every new joiner is provided with around three months of training, and you'll be supported every step of the way to help NCH&C provide outstanding community care.

We have full time band 3 substantive posts available, based at Norwich Community Hospital.

• Full time positions available.
• Flexible working including opportunity to work from home and office. Once training successfully completed.
• Excellent training and development opportunities.
• 27 days paid annual leave rising to 33 days plus Bank Holidays.
• Excellent Career Average NHS Pension scheme.

Main duties of the job

Around 80% of your workload will involve answering patient calls that come in to our SPoC contact centre. You'llprovide dedicated support over the telephone, using appropriate systems and software tools. Where necessary, you may signpost to other service providers as appropriate.

While previous NHS or social care experience may be helpful, it is not essential. Our main priority for these job roles is to find people with the right values, behaviors, and attitudes that match our own with a commitment to our patients. Full training is provided, and you will quickly pick up the clinical terminology used by our teams. These roles may suit individuals with previous customer service or call handling experience.

We are looking for people who can offer full or part-time hours, you will be required to work shifts between 7:30 - 18:30, Monday to Friday and 07:30-18:00 Saturday, Sunday & Bank Holidays. Some shifts will bring an enhanced shift allowance percentage (in line with Agenda for Change).

Please note that all applications will be subjected to NCH&C'sshortlisting process.

About us

We are a community NHS trust providing community-based health and care services to patients of all ages across Norfolk. We provide a range of services across our eleven community hospital and inpatient units, GP surgeries, schools, and in patients' homes.

Serving a population of nearly 900,000 people, NCH&C delivers a wide range of services for people of all ages, including therapies, community nursing, end of life care and specialist nursing, and many more.

We believe that looking after people in their local communities is the best way to provide care. Our health and care professionals help people of all ages live independently, stay in their homes longer and leave hospital sooner. This is reflected by our high levels of patient satisfaction.

NCH&C is proud to be an employer of choice in Norfolk, offering a competitive package of salary, pension, and annual leave allowance. NHS staff are eligible for a range of offers and discounts.

Staff wellbeing is a top priority for us at NCH&C. We have a dedicated wellbeing team who ensure staff can access any support and resources they need to stay happy and healthy. This includes access to counselling, MSK physio, support for staff going through the menopause, and more.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.