Job summary
As a member of the organisation, you will have direct contact with children, and young people (CYP), and their families and will be instrumental in ensuring that plans for individual patients, and information that the organisation wishes to share with its patients, are enabled and enacted. The post holder will have excellent communication skills, to ensure that every contact counts, through a range of media (telephone, face-to-face, IT) and will demonstrate excellent patient care through commitment to follow through of established plans to improve health outcomes.
Main duties of the job
- Main responsibilities will be to support families and other professionals to access and understand the referral process
- To gather information for families, children and young people to support the clinical team
- To signpost and ensure access to needs led support and advice
About us
An exciting opportunity has arisen to help play a crucial role in helping people get the right support, at the right time, and to help manage a range of neurodevelopmental needs. Working closely with partner agencies, including parent carer organisations to ensure that the right information and services are involved to best support the identified needs.
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
- To deliver and coordinate the navigator process in line with current service provision
- Maintain awareness of clinical and professional developments and research where it is appropriate to do so, in order to enhance patient care
- Identify, initiate and/or participate in audit and evaluation activities to enhance service delivery
- Maintains accurate records electronically in a professional manner and in accordance with Trust policies, guidance and GDPR regulations
- Be responsible for your own development, applying to undertake relevant training when available
- Highlight risks to Clinical Leads to place on the Team Risk Register
- Comment on, contribute to and interpret professional policies and procedures that are relevant and pivotal to the service
- Communicate effectively complex and sensitive information with patients, their families and heath professionals both within and external to the organisation, adjusting to the level of communication to suit the situation
Job description
Job responsibilities
- To deliver and coordinate the navigator process in line with current service provision
- Maintain awareness of clinical and professional developments and research where it is appropriate to do so, in order to enhance patient care
- Identify, initiate and/or participate in audit and evaluation activities to enhance service delivery
- Maintains accurate records electronically in a professional manner and in accordance with Trust policies, guidance and GDPR regulations
- Be responsible for your own development, applying to undertake relevant training when available
- Highlight risks to Clinical Leads to place on the Team Risk Register
- Comment on, contribute to and interpret professional policies and procedures that are relevant and pivotal to the service
- Communicate effectively complex and sensitive information with patients, their families and heath professionals both within and external to the organisation, adjusting to the level of communication to suit the situation
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience in a health or social care organisation
Desirable
- Registered Health Care Professional or Social Worker
Experience
Essential
- Proven experience of working in a health or social care organisation
- Significant experience working with young children and families
- Evidence of safeguarding experience
Desirable
- Mentoring experience
- Experience of using the Early Support materials
- Knowledge of SEND and EHCP process
Skills, Abilities and Knowledge
Essential
- Ability to work with children and young people, their families, and carers to provide holistic, evidence-based care to children
- Ability to work in partnership with other healthcare workers, agencies and in partnership with parents
- Knowledge of Norfolk Safeguarding Children Board policies and procedures
- Knowledge of legislation relating to children and national/local policy for children with complex needs
- Ability to work independently and within a team
- Leadership skills
- Decision making skills
- Good communication skills
- Observational skills
- IT skills
- Ability to teach an
Desirable
- Group work skills
- Staff supervision skills
Communication
Essential
- Communicate effectively, share information and check understanding using clear language and appropriate, written materials, making reasonable adjustments where appropriate in order to optimise pelple's understanding
- Excellent communication skills, including verbal and written skills
Personal and People Development
Essential
- Evidence of ongoing learning and motivated to developing own skills
- Able to manage pressures generated by work/work environment
Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Innovative approach
- Commitment to personal development
- Responds positively to change
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people
Other
Essential
- Ability to make own travel arrangements
- Able to speak the English language
- Enhanced CRB check
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience in a health or social care organisation
Desirable
- Registered Health Care Professional or Social Worker
Experience
Essential
- Proven experience of working in a health or social care organisation
- Significant experience working with young children and families
- Evidence of safeguarding experience
Desirable
- Mentoring experience
- Experience of using the Early Support materials
- Knowledge of SEND and EHCP process
Skills, Abilities and Knowledge
Essential
- Ability to work with children and young people, their families, and carers to provide holistic, evidence-based care to children
- Ability to work in partnership with other healthcare workers, agencies and in partnership with parents
- Knowledge of Norfolk Safeguarding Children Board policies and procedures
- Knowledge of legislation relating to children and national/local policy for children with complex needs
- Ability to work independently and within a team
- Leadership skills
- Decision making skills
- Good communication skills
- Observational skills
- IT skills
- Ability to teach an
Desirable
- Group work skills
- Staff supervision skills
Communication
Essential
- Communicate effectively, share information and check understanding using clear language and appropriate, written materials, making reasonable adjustments where appropriate in order to optimise pelple's understanding
- Excellent communication skills, including verbal and written skills
Personal and People Development
Essential
- Evidence of ongoing learning and motivated to developing own skills
- Able to manage pressures generated by work/work environment
Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Innovative approach
- Commitment to personal development
- Responds positively to change
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people
Other
Essential
- Ability to make own travel arrangements
- Able to speak the English language
- Enhanced CRB check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
