Job summary
Norfolk Community Health & Care NHS Trust is an outstanding organisation with a proven track record in delivering change. An exciting opportunity has arisen to join our Business Intelligence and Reporting Team.
The Business Intelligence and Reporting Team has been developed to support the Trust in embedding and delivering an inclusive approach to data becoming knowledge and knowledge in turn becoming wisdom. The Team works with a variety of data sources to scope, research and analyse data creating intelligence that can lead to wisdom and insight which is key in supporting the Trust's services in delivering safe, effective and inclusive services.
Main duties of the job
The post holder will provide business intelligence and strategic analytical support to a range of stakeholders. This will involve developing highly complex information reporting tools, presenting detailed analysis of activity & performance trends, providing expert analytical advice on a range of projects and attending meetings with managers and clinicians.
About us
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
The Business Intelligence (BI) and Reporting Manager will play a key role in delivering a high-quality information service to key stakeholders in the organisation. As part of the BI Team, the individual will lead a range of BI workstreams and strategic business tasks.
Job description
Job responsibilities
The Business Intelligence (BI) and Reporting Manager will play a key role in delivering a high-quality information service to key stakeholders in the organisation. As part of the BI Team, the individual will lead a range of BI workstreams and strategic business tasks.
Person Specification
Qualifications
Essential
- Post graduate level qualification or equivalent experience
Desirable
- Management or leadership qualification at ILM Level 5 or equivalent
- International Diploma in Business Analysis, Certificate in Business Analysis Practice or equivalent qualification
- Microsoft PowerBI Data Analysis certificate or equivalent qualification
- Advanced Microsoft Excel or equivalent qualification
Experience
Essential
- Experience of working in a large complex organisation such as the NHS, social care sector or similar provider
- Experience of planning, developing and implementing changes to services, systems or processes
- Experience of leading/being part of a team which delivered successful business change
- Experience of developing and delivering training
- Understanding and experience of healthcare informatics and its practical application
Desirable
- To have worked in a clinical operations environment
- Experience of managing complex or sensitive projects
- Practical application of project management methodologies
- Practical application of change management methodologies
- Experience of delivering significant change projects
Skills, Abilities & Knowledge
Essential
- Ability to develop effective relationships with key stakeholders
- Knowledge of change management and service or workforce redesign
- Understanding of principles, methods, techniques and tools for effective data analysis
- Knowledge and understanding of data protection and Information Governance principles
- Able to analyse, interpret and compare a range of options in order to solve complex problems
- In depth highly developed specialist knowledge of BI functions and analytical skills
- Able to demonstrate completion of formal training in BI / analysis etc. (e.g. PowerBI, Excel)
- Statistical modelling tools & techniques for scenario planning and forecasting - bed modelling, demand & capacity models
- Able to train staff in a range of highly complex BI procedures and analytical techniques
- Standard keyboard skills
Desirable
- Knowledge of the NHS local health and care economy
- Knowledge of patient administration systems and SystmOne
- Knowledge and experience of using of Microsoft PowerBI (or equivalent BI platform)
Communication
Essential
- Excellent presentation and communications skills with both verbal and written abilities
- Ability to convey complex concepts clearly in easily understood terms to a range of different individuals
- Ability to present to and facilitate groups of staff and other stakeholders
- Proven ability to keep information confidential and provide/ receive sensitive information in a responsible manner
- Effectively communicates in formal report writing to provide clarity and purpose
- Ability to create and manage complex surveys in relation to own projects
- Effective negotiation and influencing skills to overcome resistance to change and achieve agreed objectives
Personal & People Development
Essential
- Ability to influence and motivate people to support the delivery of services in a dynamic and challenging environment
- Commitment to delivering high quality and best value services
- Ability to supervise others
- Ability to provide training for clinical/non-clinical staff at all levels in relation to own projects
Personal Attributes / Behaviou
Essential
- Ability to make decisions within project scope
- Ability to appropriately refer decisions having taken into account the needs of the situation, constraints and availability of information
- Developing and managing self
- Ability to develop own skills and performance through continuous learning
- Understanding of clinical services and requirement to deliver quality services for patients
- Excellent organisational and time management skills
- Ability to work under pressure and manage time constraints flexibly
Other
Essential
- Must be able to make own travelling arrangements to meet the needs of the service
Person Specification
Qualifications
Essential
- Post graduate level qualification or equivalent experience
Desirable
- Management or leadership qualification at ILM Level 5 or equivalent
- International Diploma in Business Analysis, Certificate in Business Analysis Practice or equivalent qualification
- Microsoft PowerBI Data Analysis certificate or equivalent qualification
- Advanced Microsoft Excel or equivalent qualification
Experience
Essential
- Experience of working in a large complex organisation such as the NHS, social care sector or similar provider
- Experience of planning, developing and implementing changes to services, systems or processes
- Experience of leading/being part of a team which delivered successful business change
- Experience of developing and delivering training
- Understanding and experience of healthcare informatics and its practical application
Desirable
- To have worked in a clinical operations environment
- Experience of managing complex or sensitive projects
- Practical application of project management methodologies
- Practical application of change management methodologies
- Experience of delivering significant change projects
Skills, Abilities & Knowledge
Essential
- Ability to develop effective relationships with key stakeholders
- Knowledge of change management and service or workforce redesign
- Understanding of principles, methods, techniques and tools for effective data analysis
- Knowledge and understanding of data protection and Information Governance principles
- Able to analyse, interpret and compare a range of options in order to solve complex problems
- In depth highly developed specialist knowledge of BI functions and analytical skills
- Able to demonstrate completion of formal training in BI / analysis etc. (e.g. PowerBI, Excel)
- Statistical modelling tools & techniques for scenario planning and forecasting - bed modelling, demand & capacity models
- Able to train staff in a range of highly complex BI procedures and analytical techniques
- Standard keyboard skills
Desirable
- Knowledge of the NHS local health and care economy
- Knowledge of patient administration systems and SystmOne
- Knowledge and experience of using of Microsoft PowerBI (or equivalent BI platform)
Communication
Essential
- Excellent presentation and communications skills with both verbal and written abilities
- Ability to convey complex concepts clearly in easily understood terms to a range of different individuals
- Ability to present to and facilitate groups of staff and other stakeholders
- Proven ability to keep information confidential and provide/ receive sensitive information in a responsible manner
- Effectively communicates in formal report writing to provide clarity and purpose
- Ability to create and manage complex surveys in relation to own projects
- Effective negotiation and influencing skills to overcome resistance to change and achieve agreed objectives
Personal & People Development
Essential
- Ability to influence and motivate people to support the delivery of services in a dynamic and challenging environment
- Commitment to delivering high quality and best value services
- Ability to supervise others
- Ability to provide training for clinical/non-clinical staff at all levels in relation to own projects
Personal Attributes / Behaviou
Essential
- Ability to make decisions within project scope
- Ability to appropriately refer decisions having taken into account the needs of the situation, constraints and availability of information
- Developing and managing self
- Ability to develop own skills and performance through continuous learning
- Understanding of clinical services and requirement to deliver quality services for patients
- Excellent organisational and time management skills
- Ability to work under pressure and manage time constraints flexibly
Other
Essential
- Must be able to make own travelling arrangements to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
