Job summary
We have an exciting opportunity for an Support Worker to join the Out of Hours Teams based at Norwich Community Hospital and St James' Kings Lynn.
The Out of Hours team is an Urgent Response Community Nursing Service working overnight in Norfolk and Waveney from 5:30pm-8am. Our Aim is to avoid admissions to the acute setting by providing urgent community nursing care.
We cover all areas in Norfolk and Waveney, in teams, every night with the coordination team based at Norwich Community Hospital. We work in partnership with East Coast Community Healthcare to deliver care across Great Yarmouth and Waveney.
Main duties of the job
- Work in partnership with the nurse co-ordinator to support deployment of clinical teams as directed.
- Drive Nurses to visits of patients
- Undertake care under the supervision of the registered nurse
- Engage in the use of SystmOne including mobile working
- Engage with referral to discharge standard processes
- To be aware of the demand and capacity model which will reflect workload needs at any given time
- Engage in admission avoidance when required
About us
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
Coordination support
- Work as part of the clinical triage team within the Out of Hours Community Nursing service, and under the direction of a nurse coordinator, whilst on shift undertake the registering of referrals. Under supervision of the nurse coordinator assist in allocation of visits and to ensure visits are prioritised according to the service and the patient need.
- Ensure all documentation and recordkeeping undertaken in line with local SOPs and Trust Policies.
- Use assistive technology to support the allocation/ deployment of visits fairly and efficiently
- Assist with processing of urgent referrals by using geographical knowledge with the assistance of technology.
- Work in accordance with the local processes and standard operating procedures as set out by the Trust.
- Be a knowledge resource for troubleshooting assistive technology alongside the nurse co-ordinator.
- Effectively communicate with teams deployed to visits.
Driver
- Locate and drive the Out of Hours Nurse safely to designated address and back to the teams base
- Ensure the vehicle used is fuelled and maintained in accordance with the lease terms and road safety regulations, and ready to use at the start of each shift
- Ensure that the vehicle logs are completed at the end of each shift to a standard to satisfy auditors
- Interact with satnav devices including training and troubleshooting
- Effectively communicate with co-ordination team
Health Care Assistant
- Assist the nurse with moving and handling patients as required. Assist the nurse with clinical tasks where required
- Assist in the delivery and collection of equipment
- Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies
- Be exposed to bodily fluids, infected material, blood products, when assisting with clinical tasks, therefore must utilise precautions and adhere to infection control policies
Job description
Job responsibilities
Coordination support
- Work as part of the clinical triage team within the Out of Hours Community Nursing service, and under the direction of a nurse coordinator, whilst on shift undertake the registering of referrals. Under supervision of the nurse coordinator assist in allocation of visits and to ensure visits are prioritised according to the service and the patient need.
- Ensure all documentation and recordkeeping undertaken in line with local SOPs and Trust Policies.
- Use assistive technology to support the allocation/ deployment of visits fairly and efficiently
- Assist with processing of urgent referrals by using geographical knowledge with the assistance of technology.
- Work in accordance with the local processes and standard operating procedures as set out by the Trust.
- Be a knowledge resource for troubleshooting assistive technology alongside the nurse co-ordinator.
- Effectively communicate with teams deployed to visits.
Driver
- Locate and drive the Out of Hours Nurse safely to designated address and back to the teams base
- Ensure the vehicle used is fuelled and maintained in accordance with the lease terms and road safety regulations, and ready to use at the start of each shift
- Ensure that the vehicle logs are completed at the end of each shift to a standard to satisfy auditors
- Interact with satnav devices including training and troubleshooting
- Effectively communicate with co-ordination team
Health Care Assistant
- Assist the nurse with moving and handling patients as required. Assist the nurse with clinical tasks where required
- Assist in the delivery and collection of equipment
- Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies
- Be exposed to bodily fluids, infected material, blood products, when assisting with clinical tasks, therefore must utilise precautions and adhere to infection control policies
Person Specification
Experience
Essential
- Must hold full and valid driving license for a minimum of one year
- Previous experience in health/care setting
Desirable
- Knowledge of the local area
- Experience in customer care
Skills, Abilities and Knowledge
Essential
- Highly motivated
- Ability to use own initiative
- Good observational & reporting skills
- Ability to manage stressful situations
- Concentrate when undertaking patient care & inputting data/patient records
- Good time management skills
- Good interpersonal skills
- A team player
- Flexible approach to work to accommodate patient/service needs
- Have basic IT and standard keyboard skills
- Able to kneel, bend & stoop, and work in cramped environments
- Able to manoeuvre limbs of around 5-6 kg
- Able to manoeuvre patients using handling aids
Desirable
- Knowledge of additional specialist areas through in-house training & short courses,
- Long term conditions
- Diabetes management
- Be aware of Assistive Technology
- Palliative care
Communication
Essential
- Good communication skills
- Tact & diplomacy
- Empathy & sensitivity
- Ability to report and escalate issues as required
- Able to communicate effectively using the English language in both verbal and written forms
Personal and People Development
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of young people/vulnerable adults
- Resilience to stressful situations
- Ability to prioritise and plan
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- oAble to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
Qualifications
Essential
- NVQ 2 in Health care Social care, or equivalent experience
- GCSEs grade C or above in Maths and English, or equivalent
Other
Essential
- Must hold full and valid driving licence
Person Specification
Experience
Essential
- Must hold full and valid driving license for a minimum of one year
- Previous experience in health/care setting
Desirable
- Knowledge of the local area
- Experience in customer care
Skills, Abilities and Knowledge
Essential
- Highly motivated
- Ability to use own initiative
- Good observational & reporting skills
- Ability to manage stressful situations
- Concentrate when undertaking patient care & inputting data/patient records
- Good time management skills
- Good interpersonal skills
- A team player
- Flexible approach to work to accommodate patient/service needs
- Have basic IT and standard keyboard skills
- Able to kneel, bend & stoop, and work in cramped environments
- Able to manoeuvre limbs of around 5-6 kg
- Able to manoeuvre patients using handling aids
Desirable
- Knowledge of additional specialist areas through in-house training & short courses,
- Long term conditions
- Diabetes management
- Be aware of Assistive Technology
- Palliative care
Communication
Essential
- Good communication skills
- Tact & diplomacy
- Empathy & sensitivity
- Ability to report and escalate issues as required
- Able to communicate effectively using the English language in both verbal and written forms
Personal and People Development
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of young people/vulnerable adults
- Resilience to stressful situations
- Ability to prioritise and plan
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- oAble to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
Qualifications
Essential
- NVQ 2 in Health care Social care, or equivalent experience
- GCSEs grade C or above in Maths and English, or equivalent
Other
Essential
- Must hold full and valid driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
