Job summary
NCHC has a number of multidisciplinary roles within a modern, new build therapy led unit in Norwich opening in 2024.
We are looking for a highly motivated Housekeeper who would like to join our exciting journey, committed to help deliver exceptional patient-centred care with the co-ordination of all patient facilities and services to ensure a clean, safe and comfortable environment for 48 patients at NCH&C's Norwich Community Hospital site.
You will be a part of this new team and will play a pivotal role to ensure delivery of cleaning, stores, ordering, catering, monitor quality standards and work closely with others to ensure deficiencies are rectified. Together with other specified tasks, meet the needs of patients to supportthem back into the community and, in this role, we can offer you the opportunity to play a significant part in creating a reablement culture within a brand-new unit.
As a Housekeeper, you must live by our values and use your skills to ensure the ethos becomes part of the culture within the team. Being able to communicate well with a variety of people is an absolute must.
For further information or you wish to have an information discussion, please contact Kate Pontin, Operations Director for Transformation and Delivery and Operational Workstream Lead for the Project, via: Kate.Pontin@nchc.nhs.uk
Main duties of the job
- To work as an integral part of the Willow Unit Team.
- Assist with the co-ordination of all patient facilities and services in the ward area to ensure a clean, safe and comfortable environment.
- Maintenance of the environment.
- Ensure a high standard of cleanliness is maintained in all areas and that they adhere to the control of infection guidance.
- To support the provision of safe, good quality food and drinks to meet the individual needs of the patients, as determined by the Unit Lead.
- Ensure that equipment is in good working order at all times, liaising with the maintenance services.
- Ensure the environment complies with current health and safety regulations.
- Be responsible for ordering all necessary supplies using the EROS system.
About us
As a Housekeeper, you must live by our values and use your skills to ensure the ethos becomes part of the culture within the team. Being able to communicate well with a variety of people is an absolute must.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
RECRUITMENT EVENT - Friday 23rd February 2024
If you are reading this, then the recruitment day we are holding on Friday 23rd February may be of interest for you.
The day will focus on recruitment for all of the vacancies that we have open for our new Willow Therapy Unit, which is due to open June 2024.
We will be at The Kings Conference Centre in Norwich from 9.30am. Come along to find out more about the roles we have on offer, and we will even have limited availability for interviews on the day too.
No booking needed; we look forward to seeing you then.
Job description
Job responsibilities
- The main element of the role is to ensure the delivery of cleaning, nutrition/catering and minor maintenance, together with other specified tasks to meet individual patient needs as determined by the Unit lead and supported by the B4 Housekeeper.
- Working with cleaning contractors, to ensure the high standards of the above are delivered, escalating any concerns which are identified and not rectified in a timely manner to the B4 Housekeeper.
- Establish relationships with patients, families and friends and help them to access the services provided by our unit and signpost to other services as appropriate.
- To be active in induction of new staff, in relation to familiarisation with the environment and housekeeping processes as appropriate.
- Communicate relevant information regarding the housekeeping role tot eh ward team.
- Ensure good record keeping relevant to the role, to ensure audit trails for CGQ purposes are met and other required standards.
- Complete audits and action plans as identified by the Unit Lead and senior leads, with the support of the B4 Housekeeper, to ensure effective monitoring and management of the services to meet commissioning and quality care standards.
Job description
Job responsibilities
- The main element of the role is to ensure the delivery of cleaning, nutrition/catering and minor maintenance, together with other specified tasks to meet individual patient needs as determined by the Unit lead and supported by the B4 Housekeeper.
- Working with cleaning contractors, to ensure the high standards of the above are delivered, escalating any concerns which are identified and not rectified in a timely manner to the B4 Housekeeper.
- Establish relationships with patients, families and friends and help them to access the services provided by our unit and signpost to other services as appropriate.
- To be active in induction of new staff, in relation to familiarisation with the environment and housekeeping processes as appropriate.
- Communicate relevant information regarding the housekeeping role tot eh ward team.
- Ensure good record keeping relevant to the role, to ensure audit trails for CGQ purposes are met and other required standards.
- Complete audits and action plans as identified by the Unit Lead and senior leads, with the support of the B4 Housekeeper, to ensure effective monitoring and management of the services to meet commissioning and quality care standards.
Person Specification
Qualifications
Essential
- Some experience within care setting
- Good basic IT / standard keyboard skills
- Working with people
- English at GCSE level C or equivalent
- Experience/understanding of customer care
Desirable
- NVQ Level 2
- Care certificate
Experience
Essential
- Good Time Management skills
- A team player
- Working with People
Skills, Abilities and Knowledge
Essential
- Highly Motivated
- Able to provide high standards of care
- Empathy and Sensitivity
- Tact and Diplomacy
- Good Observational Skills
Desirable
- Awareness of confidentiality issues
Communication
Essential
- Good communication skills
- Good standard writing skills
Personal Attributes / Behaviours (Linked to Trust Behaviour Framework)
Essential
- Good interpersonal skills
- Motivation, enthusiasm, confidence
- Ability to work well with others
- Ability to work independently
- Ability to work flexibly to meet the needs of the service
- Willing to take instruction
- Respectful of individual differences
- Caring, compassionate
- Commitment to excellent patient care
- Positive Attitude
- Conscientious
- Enthusiastic
- Caring
- Team Player
Desirable
- Keen to learn and develop into the role
Other
Essential
- Ability to drive as this could be required as part of the role
Person Specification
Qualifications
Essential
- Some experience within care setting
- Good basic IT / standard keyboard skills
- Working with people
- English at GCSE level C or equivalent
- Experience/understanding of customer care
Desirable
- NVQ Level 2
- Care certificate
Experience
Essential
- Good Time Management skills
- A team player
- Working with People
Skills, Abilities and Knowledge
Essential
- Highly Motivated
- Able to provide high standards of care
- Empathy and Sensitivity
- Tact and Diplomacy
- Good Observational Skills
Desirable
- Awareness of confidentiality issues
Communication
Essential
- Good communication skills
- Good standard writing skills
Personal Attributes / Behaviours (Linked to Trust Behaviour Framework)
Essential
- Good interpersonal skills
- Motivation, enthusiasm, confidence
- Ability to work well with others
- Ability to work independently
- Ability to work flexibly to meet the needs of the service
- Willing to take instruction
- Respectful of individual differences
- Caring, compassionate
- Commitment to excellent patient care
- Positive Attitude
- Conscientious
- Enthusiastic
- Caring
- Team Player
Desirable
- Keen to learn and develop into the role
Other
Essential
- Ability to drive as this could be required as part of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
