Job summary
This is an opportunity to be in an exciting and developing role supporting people in their own homes. People may be reaching the end of life, at risk of admission to hospital or have just been discharged from hospital.
Your role, with registered staff support, will be to enable these people to stay at home safely and assist them with personal tasks - such as washing and dressing or preparing a meal as well as taking observations and wound care.
This position is available in the South Place, based at Wymondham.
Main duties of the job
The Band 3 Urgent Community Response roles will provide care cover 08:00-20:00 over 7 days a week, 365 days per year.
The main duties of the role to support people in their own homes will be to:
-
- To contribute to the delivery of care pathways for patients with long term conditions, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible.
- To work within the Urgent Community Response Team to prevent unnecessary admission to hospital
- To work within the Urgent Community Response Team to support early discharge from hospital
- To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
About us
Norfolk Community Health and Care NHS Trust (NCH&C) provides community-based NHS health and care via more than 70 different service locations across Norfolk as well as providing a specialist Early Supported Discharge service to stroke patients in Norfolk and Suffolk.
We believe that people are better looked after locally, our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another.
NCH&C is proud that it was the first standalone NHS Community Trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC).
https://www.norfolkcommunityhealthandcare.nhs.uk/about-us
RECRUITMENT EVENT - Friday 23rd February 2024
If you are reading this, then the recruitment day we are holding on Friday 23rd February may be of interest for you.
The day will focus on recruitment for all of the vacancies that we have open for our new Willow Therapy Unit, which is due to open June 2024.
We will be at The Kings Conference Centre in Norwich from 9.30am. Come along to find out more about the roles we have on offer, and we will even have limited availability for interviews on the day too.
No booking needed; we look forward to seeing you then.
Job description
Job responsibilities
Main Duties & Responsibilities
Clinical The post holder will need:
- Work generically applying competency based treatment techniques/care to patients with specific conditions under the supervision of a qualified practitioner, following a prescribed treatment/care plan.
- Monitor patients and promptly alert a qualified practitioner when there are unexpected changes.
- Assist the patient with personal care as appropriate.
- Observe patients carrying out daily activities in their own homes as well as giving advice on equipment or methods they may use to make these tasks easier.
- Make basic judgements on patients response to prescribed treatment, and report findings to a qualified practitioner.
- Plan and prioritise own visits to delegated patients, and ensure these are documented on SystmOne.
- Ensure that SystmOne inputting is completed on a daily basis.
- Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
- Establish and maintain therapeutic relationships with patients and carers, incorporating motivation, encouragement and confidence building to enable patients to engage in their treatment/care/management plan.
- Liaise with the wider Urgent Community Response Multi-disciplinary Team (MDT) as required.
- Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.
- Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
- Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. taking blood sugars, venepuncture, supervising transfers, passive exercises.
- Be responsible for ensuring equipment is used safely, following appropriate training, and that it is maintained appropriately.
- Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
- Work predominantly independently on specified tasks, with regular clinical support and supervision by a qualified practitioner either in person or via the telephone.
- Demonstrate an awareness and understanding of consent, and gain consent as appropriate following department policy.
- Share responsibility for maintaining store cupboards, pool cars, cleaning specialist equipment and general house keeping tasks.
- Share responsibility for indirect patient contact tasks, such as, answering telephones, arranging appointments, processing referrals and inputting activity data.
- Be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
- Demonstrate good IT and standard keyboard skills.
ProfessionalThe post holder will:
- Attend and contribute to staff meetings and multidisciplinary team meetings plus other meetings where appropriate.
- Attend in-house training as required to develop current job role.
- Be able to make own travel arrangements to patients, clinics, base and meetings as required.
- Sometimes be required to demonstrate own duties to students, new starters and/or less experienced staff.
- Be aware of limitations of own scope of practice, and when to involve a more senior practitioner, both in daily practice and in emergency situations.
- Acknowledge and recognise peoples expressed beliefs, preferences and choices.
- Demonstrate an awareness of clinical governance and risk management, and apply to work situation.
- Provide peer support to other assistants.
- Actively contribute to the working of the team and express ideas on improving services for users and the team.
Organisational
The post holder will:
- Undertake mandatory training as required
- Partake in a Personal Development Review process
- Follow Trust policies and local procedures
- Be aware of Trust policies and local procedures
- Be aware of Trusts Behaviour Framework and ensure behaviours are embedded in role
- Ensure absence reporting is undertaken as determined by Team Leader and Trust policy
- Contribute to clinical audit as required
- Complete the staff survey as required
- Complete risk assessments and incident forms as required
- Take part in clinical supervision as per Trust policy
Safeguarding Clause
- Norfolk Community Health and Care NHS Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and where applicable to the role successful applicants will be required to undertake a criminal records check via the Disclosure and Barring Service (DBS).
Infection Control
- Norfolk Community Health and Care NHS Trust staff are responsible for protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems with regard to this to their managers. All staff undertaking patient care activities must attend infection control training and updates as required by Norfolk Community Health and Care NHS Trust.
This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.
Job description
Job responsibilities
Main Duties & Responsibilities
Clinical The post holder will need:
- Work generically applying competency based treatment techniques/care to patients with specific conditions under the supervision of a qualified practitioner, following a prescribed treatment/care plan.
- Monitor patients and promptly alert a qualified practitioner when there are unexpected changes.
- Assist the patient with personal care as appropriate.
- Observe patients carrying out daily activities in their own homes as well as giving advice on equipment or methods they may use to make these tasks easier.
- Make basic judgements on patients response to prescribed treatment, and report findings to a qualified practitioner.
- Plan and prioritise own visits to delegated patients, and ensure these are documented on SystmOne.
- Ensure that SystmOne inputting is completed on a daily basis.
- Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
- Establish and maintain therapeutic relationships with patients and carers, incorporating motivation, encouragement and confidence building to enable patients to engage in their treatment/care/management plan.
- Liaise with the wider Urgent Community Response Multi-disciplinary Team (MDT) as required.
- Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.
- Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
- Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. taking blood sugars, venepuncture, supervising transfers, passive exercises.
- Be responsible for ensuring equipment is used safely, following appropriate training, and that it is maintained appropriately.
- Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
- Work predominantly independently on specified tasks, with regular clinical support and supervision by a qualified practitioner either in person or via the telephone.
- Demonstrate an awareness and understanding of consent, and gain consent as appropriate following department policy.
- Share responsibility for maintaining store cupboards, pool cars, cleaning specialist equipment and general house keeping tasks.
- Share responsibility for indirect patient contact tasks, such as, answering telephones, arranging appointments, processing referrals and inputting activity data.
- Be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
- Demonstrate good IT and standard keyboard skills.
ProfessionalThe post holder will:
- Attend and contribute to staff meetings and multidisciplinary team meetings plus other meetings where appropriate.
- Attend in-house training as required to develop current job role.
- Be able to make own travel arrangements to patients, clinics, base and meetings as required.
- Sometimes be required to demonstrate own duties to students, new starters and/or less experienced staff.
- Be aware of limitations of own scope of practice, and when to involve a more senior practitioner, both in daily practice and in emergency situations.
- Acknowledge and recognise peoples expressed beliefs, preferences and choices.
- Demonstrate an awareness of clinical governance and risk management, and apply to work situation.
- Provide peer support to other assistants.
- Actively contribute to the working of the team and express ideas on improving services for users and the team.
Organisational
The post holder will:
- Undertake mandatory training as required
- Partake in a Personal Development Review process
- Follow Trust policies and local procedures
- Be aware of Trust policies and local procedures
- Be aware of Trusts Behaviour Framework and ensure behaviours are embedded in role
- Ensure absence reporting is undertaken as determined by Team Leader and Trust policy
- Contribute to clinical audit as required
- Complete the staff survey as required
- Complete risk assessments and incident forms as required
- Take part in clinical supervision as per Trust policy
Safeguarding Clause
- Norfolk Community Health and Care NHS Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and where applicable to the role successful applicants will be required to undertake a criminal records check via the Disclosure and Barring Service (DBS).
Infection Control
- Norfolk Community Health and Care NHS Trust staff are responsible for protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems with regard to this to their managers. All staff undertaking patient care activities must attend infection control training and updates as required by Norfolk Community Health and Care NHS Trust.
This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent knowledge and experience demonstrated in application
- Good general education including GCSE Grade C in English and Maths
Skills, Ability and Knowledge
Essential
- Experience of working in a health or social care setting
- Able to Communicate effectively using the English language in both verbal and written form.
- Good interpersonal skills
- Able to work as part of a team
- Able to provide high standards of care
- Tact & diplomacy - Empathy & sensitivity
- Awareness of the need to escalate to senior staff.
- Good observational & reporting skills
- Ability to manage stressful situations
- Work flexibly to accommodate patient/service needs
Desirable
- Experience of working within a community care setting
- Knowledge of SystmOne
- Experience working in a palliative care setting
Personal Qualities
Essential
- Professional appearance
- The ability to kneel, bend & stoop, and work in cramped environments
- Manoeuvre limbs of around 5-6 kg
- Manoeuvre patients using handling aids
- Be reliable
Other
Essential
- Must hold full and valid driving licence and have access to a vehicle
- Be able to make own travel arrangements to patients, clinics, base and meetings as required.
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent knowledge and experience demonstrated in application
- Good general education including GCSE Grade C in English and Maths
Skills, Ability and Knowledge
Essential
- Experience of working in a health or social care setting
- Able to Communicate effectively using the English language in both verbal and written form.
- Good interpersonal skills
- Able to work as part of a team
- Able to provide high standards of care
- Tact & diplomacy - Empathy & sensitivity
- Awareness of the need to escalate to senior staff.
- Good observational & reporting skills
- Ability to manage stressful situations
- Work flexibly to accommodate patient/service needs
Desirable
- Experience of working within a community care setting
- Knowledge of SystmOne
- Experience working in a palliative care setting
Personal Qualities
Essential
- Professional appearance
- The ability to kneel, bend & stoop, and work in cramped environments
- Manoeuvre limbs of around 5-6 kg
- Manoeuvre patients using handling aids
- Be reliable
Other
Essential
- Must hold full and valid driving licence and have access to a vehicle
- Be able to make own travel arrangements to patients, clinics, base and meetings as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
