Clinical Operations Manager

Norfolk Community Health and Care NHS Trust

Information:

This job is now closed

Job summary

An exciting opportunity has arisen in Norwich for an experienced clinician to join Norwich Place as a Clinical Operations Manager for Central Norwich Neighbourhood.

The successful candidate will provide clinical leadership and line management to staff working in the Central Norwich Neighbourhood and clinic-based services within the place portfolio. The successful candidate will support staff to achieve and ensure competencies are maintained in addition to ensuring that the Trust annual priorities and quality goals are embedded within the workforce.

Main duties of the job

The main duties and responsibilities of a Clinical Operations Manager include providing clear operational leadership and line management, developing strong, transparent working relationships with key stake holders including Norwich PCN Neighborhoods, the local acute hospital, Social Services, Norfolk First Support and the voluntary sector.

About us

The successful candidate will be responsible for the professional leadership of a defined team, demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude to promote confidence in the team and the service.

The working day will be Monday- Friday 08:00- 16:00.

If you would like to be part of an organisation that delivers personalised care, supports learning and promotes an open and fair culture then apply to work with us. You will receive support and development through in-service training, regular appraisals and clinical supervision.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

For further information contact Charlotte Turner Service Lead for Planned Care on 07500 990793 or charlotte.turner@nchc.nhs.uk

Date posted

12 February 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

839-6050518-CH

Job locations

Norwich Community Hospital

Norwich

NR2 3TU


Job description

Job responsibilities

  • To provide clear operational leadership and line management to the Community teams and clinical based services within the locality portfolio.
  • To develop strong, transparent working relationships with key stake holders including Norwich PCN Neighborhoods, the local acute hospital, Social Services, Norfolk First Support and the voluntary sector
  • To be responsible for the professional leadership of defined teams within Norwich Locality, demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude to promote confidence in the team and the service.
  • Deputise for other Clinical Operations Managers & Clinical Lead Managers as required
  • To explore current practice, identifying areas for development
  • To provide professional clinical leadership to the Integrated Community Team within own sphere of practice
  • To work within the integrated team to prevent unnecessary admission to hospital
  • To ensure services are able to provide in-reach to inpatient units and procured beds where required.
  • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

Job description

Job responsibilities

  • To provide clear operational leadership and line management to the Community teams and clinical based services within the locality portfolio.
  • To develop strong, transparent working relationships with key stake holders including Norwich PCN Neighborhoods, the local acute hospital, Social Services, Norfolk First Support and the voluntary sector
  • To be responsible for the professional leadership of defined teams within Norwich Locality, demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude to promote confidence in the team and the service.
  • Deputise for other Clinical Operations Managers & Clinical Lead Managers as required
  • To explore current practice, identifying areas for development
  • To provide professional clinical leadership to the Integrated Community Team within own sphere of practice
  • To work within the integrated team to prevent unnecessary admission to hospital
  • To ensure services are able to provide in-reach to inpatient units and procured beds where required.
  • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

Person Specification

Qualifications

Essential

  • Registered Nurse. Physiotherapist or Occupational Therapist.
  • Current registration to a professional body
  • 1st Level degree or nursing diploma working towards nursing degree.
  • Evidence of Continuing Professional Development and its application.
  • Recognised Management Qualification or evidence of working at that level.

Desirable

  • Masters level education

Personal Attributes / Behaviours

Essential

  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.

Experience

Essential

  • Experience of leading a team
  • Experience of working in a multi-agency environment
  • A track record of successful service & policy development & implementation
  • Working knowledge of current issues within clinical practice and service development
  • Evidence of post graduate development

Desirable

  • Experience of managing a multi-disciplinary team
  • Project management
  • Experience of managing budgets

Skills, Abilities and Knowledge

Essential

  • Analytical skills, with the ability to problem solve complex situations
  • A track record of successful service & policy development & implementation
  • Knowledge of current developments in the health service and political awareness of the NHS
  • Experience of working in partnership with multi-disciplinary team
  • Able to command respect of the multi-disciplinary team
  • Ability to work across professional boundaries
  • Able to use own initiative
  • Evidence motivational skills
  • Experience of staff recruitment, induction, career development and appraisal
  • Experience of strategic deployment of workforce to deliver a service
  • Able to provide high standards of care
  • Evidence tact & diplomacy
  • Empathy & sensitivity
  • Good observational & reporting skills
  • Ability to manage stressful situations
  • Good interpersonal skills
  • Work flexibly to accommodate service needs
  • Will be able to make own travel arrangements

Desirable

  • Evidence of managing change within a clinical environment
  • Financial management experience and responsibility

Communication

Essential

  • Expert communication skills, able to address communication barriers
  • Have Good IT/ keyboard skills
  • Well-developed verbal and written communication skills

Personal Development

Essential

  • Be aware of own limitations & able to gain support where necessary
  • Strong commitment to service development & positive change
  • Highly developed interpersonal skills with attention to details
  • Influencing skills and ability to negotiate at all levels
  • Experience of developing policies and procedures

Other

Essential

  • The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families. ?Must hold full valid driving licence and have access to a vehicle. ?Able to communicate effectively in written and verbal English language
  • Must hold full valid driving licence and have access to a vehicle.
  • Able to communicate effectively in written and verbal English language
Person Specification

Qualifications

Essential

  • Registered Nurse. Physiotherapist or Occupational Therapist.
  • Current registration to a professional body
  • 1st Level degree or nursing diploma working towards nursing degree.
  • Evidence of Continuing Professional Development and its application.
  • Recognised Management Qualification or evidence of working at that level.

Desirable

  • Masters level education

Personal Attributes / Behaviours

Essential

  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.

Experience

Essential

  • Experience of leading a team
  • Experience of working in a multi-agency environment
  • A track record of successful service & policy development & implementation
  • Working knowledge of current issues within clinical practice and service development
  • Evidence of post graduate development

Desirable

  • Experience of managing a multi-disciplinary team
  • Project management
  • Experience of managing budgets

Skills, Abilities and Knowledge

Essential

  • Analytical skills, with the ability to problem solve complex situations
  • A track record of successful service & policy development & implementation
  • Knowledge of current developments in the health service and political awareness of the NHS
  • Experience of working in partnership with multi-disciplinary team
  • Able to command respect of the multi-disciplinary team
  • Ability to work across professional boundaries
  • Able to use own initiative
  • Evidence motivational skills
  • Experience of staff recruitment, induction, career development and appraisal
  • Experience of strategic deployment of workforce to deliver a service
  • Able to provide high standards of care
  • Evidence tact & diplomacy
  • Empathy & sensitivity
  • Good observational & reporting skills
  • Ability to manage stressful situations
  • Good interpersonal skills
  • Work flexibly to accommodate service needs
  • Will be able to make own travel arrangements

Desirable

  • Evidence of managing change within a clinical environment
  • Financial management experience and responsibility

Communication

Essential

  • Expert communication skills, able to address communication barriers
  • Have Good IT/ keyboard skills
  • Well-developed verbal and written communication skills

Personal Development

Essential

  • Be aware of own limitations & able to gain support where necessary
  • Strong commitment to service development & positive change
  • Highly developed interpersonal skills with attention to details
  • Influencing skills and ability to negotiate at all levels
  • Experience of developing policies and procedures

Other

Essential

  • The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families. ?Must hold full valid driving licence and have access to a vehicle. ?Able to communicate effectively in written and verbal English language
  • Must hold full valid driving licence and have access to a vehicle.
  • Able to communicate effectively in written and verbal English language

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Service Lead for Planned Care

Charlotte Turner

charlotte.turner@nchc.nhs.uk

07500990793

Date posted

12 February 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

839-6050518-CH

Job locations

Norwich Community Hospital

Norwich

NR2 3TU


Supporting documents

Privacy notice

Norfolk Community Health and Care NHS Trust's privacy notice (opens in a new tab)