Job summary
An exciting opportunity has arisen for an enthusiastic Registered Nurse to join the Norfolk and Waveney virtual ward triage hub. The successful candidate will be supported by a friendly and welcoming team of Nurses, Nursing Associates, senior business officers and care coordination, with the opportunity to develop leadership skills through supervision and in house training.
Full or part time hours would be considered.
The Virtual ward hub operates 7 days a week to treat acutely unwell patients in their homes, including residential homes, nursing homes and supported living complexes via Advance practitioner support and technological monitoring.
Norwich and Waveney virtual ward hub is working alongside its commissioners and local service providers Network to develop community based services that support patients to remain at home and receive the services they require in an effective and co-ordinated way.
Norfolk Community Health and Care NHS Trust is an organisation assessed as being 'Outstanding' by Care Quality Commission in 2018.
If you would like to be part of an Outstanding organisation that delivers high quality personalised care, supports innovation, that is committed to delivering quality services in our local Communities, and promotes an open and fair culture, then please apply to work with us. You will receive support and development through in service training, regular appraisals, a personal development plan and clinical supervision.
Main duties of the job
The workload requires a good range of clinical skills and nursing experience to be applied in advanced clinical triage for patients in an acute crisis where hospital admission is a possibility, however, required to be avoided.
Many of our patients will have complex multi-pathologies and so we aim to provide holistic, patient centered assessments and deliver individualised care with in their own homes to prevent direct hospital admission
As a Senior Triage Nurse you will support the Clinical Lead Managers and triage staff in aspects such as roster creation, Datix management, staff supervision, PDR's, and to develop a good working knowledge of the nursing caseload.
Norwich and Waveney Hub works as cohesive team of Urgent care responses Nurses across 5 localities you may be asked to support across teams and advanced clinical assessment.
About us
NCH&C and ECCH joint venture is committed to the development of future health clinicians and there will be an expectation that the Senior Triage Nurse will be highly motivated team player that provides high standards of care to our patients. You will also live, breathe and promote the NCH&C's Behaviour Framework.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
RECRUITMENT EVENT - Friday 23rd February 2024
If you are reading this, then the recruitment day we are holding on Friday 23rd February may be of interest for you.
The day will focus on recruitment for all of the vacancies that we have open for our new Willow Therapy Unit, which is due to open June 2024.
We will be at The Kings Conference Centre in Norwich from 9.30am. Come along to find out more about the roles we have on offer, and we will even have limited availability for interviews on the day too.
No booking needed; we look forward to seeing you then.
Job description
Job responsibilities
Duties & Responsibilities
- To triage referrals within Virtual Ward as part of the multidisciplinary team
- To assess and prescribe care pathways for patients in a crisis situation with long term conditions, the frail & elderly, palliative and end of life care and/or rehabilitation needs, to achieve quality of life and independence where possible.
- To work within the integrated team to support early discharge from hospital
- To work within the integrated team to prevent unnecessary admission to hospital
- To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users
Clinical
The post holder will:
- Assess, plan, implement and evaluate all aspects of patient care, and develop treatment/care pathways that may need to be delivered from a range of options remotely
- Following a holistic assessment, devise an individualised care pathway for each patient, modifying it as required.
- Be aware of Assistive Technology and utilise where required.
- Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
- Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
- Be required to use tact and persuasive skills in order to gain the patients co-operation in their treatment/care/management plan.
- Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
- Be required to undertake risk assessments and act upon them appropriately.
- To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
- Plan and organise specialist services within the integrated team.
- Ensure activity data and clinical information is recorded on SystmOne and completed on a daily basis
- Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
- Order equipment and supplies via the electronic ordering systems used within the team.
- Ensure informed consent is obtained prior to initiating interventions.
- Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
Professional
The post holder will:
- Be responsible for ensuring workload for self and others is planned and prioritised according to service targets and needs.
- Ensure own records are maintained, and those maintained by the team.
- Contribute to the staff rota on a monthly basis.
- Be required to undertake risk assessments and act upon them appropriately.
- Contribute to the supervision of workload within the integrated team.
- Be aware of budget and ensure all effort is made to work within this.
- Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
- Support all team members within the integrated team, respecting them, their roles and contributions.
- Attend in-house training as required to develop current job role.
- Will be able to make own travel arrangements to patients homes, clinics, base and meetings etc, as required.
- Be responsible for safe use and maintenance of equipment and supplies.
- Remain accountable for own professional actions as determined by the professional bodies.
- Will be required to demonstrate own duties to students, new starters and/or less experienced staff.
- Provide mentorship for students undertaking pre/post registration course.
- Provide advice/training to less experienced staff and supervise and support band 3 and 4 and 5 staff; and students where appropriate.
- Mentor existing staff and provide training in specialist area as appropriate.
- Contribute to the induction process for new staff/students.
- Demonstrate good IT/standard keyboard skills
- Demonstrate leadership skills within own competence
- Maintain own continuous professional development.
- Maintain comprehensive and accurate electronic documentation in order to demonstrate a robust clinical decision making audit trail for themselves and/or the team?
Organisational
The post holder will:
- Undertake mandatory training as required.
- Participate in an annual Personal Development Review.
- Undertake Personal Development Plans for more junior staff members.
- Take part in clinical supervision as per Trust Policy.
- Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
- Comment on draft policies.
- Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
- Contribute to clinical audit as required.
- Complete the staff survey as required.
- Complete risk assessments and incident forms as required
Job description
Job responsibilities
Duties & Responsibilities
- To triage referrals within Virtual Ward as part of the multidisciplinary team
- To assess and prescribe care pathways for patients in a crisis situation with long term conditions, the frail & elderly, palliative and end of life care and/or rehabilitation needs, to achieve quality of life and independence where possible.
- To work within the integrated team to support early discharge from hospital
- To work within the integrated team to prevent unnecessary admission to hospital
- To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users
Clinical
The post holder will:
- Assess, plan, implement and evaluate all aspects of patient care, and develop treatment/care pathways that may need to be delivered from a range of options remotely
- Following a holistic assessment, devise an individualised care pathway for each patient, modifying it as required.
- Be aware of Assistive Technology and utilise where required.
- Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
- Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
- Be required to use tact and persuasive skills in order to gain the patients co-operation in their treatment/care/management plan.
- Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
- Be required to undertake risk assessments and act upon them appropriately.
- To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
- Plan and organise specialist services within the integrated team.
- Ensure activity data and clinical information is recorded on SystmOne and completed on a daily basis
- Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
- Order equipment and supplies via the electronic ordering systems used within the team.
- Ensure informed consent is obtained prior to initiating interventions.
- Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
Professional
The post holder will:
- Be responsible for ensuring workload for self and others is planned and prioritised according to service targets and needs.
- Ensure own records are maintained, and those maintained by the team.
- Contribute to the staff rota on a monthly basis.
- Be required to undertake risk assessments and act upon them appropriately.
- Contribute to the supervision of workload within the integrated team.
- Be aware of budget and ensure all effort is made to work within this.
- Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
- Support all team members within the integrated team, respecting them, their roles and contributions.
- Attend in-house training as required to develop current job role.
- Will be able to make own travel arrangements to patients homes, clinics, base and meetings etc, as required.
- Be responsible for safe use and maintenance of equipment and supplies.
- Remain accountable for own professional actions as determined by the professional bodies.
- Will be required to demonstrate own duties to students, new starters and/or less experienced staff.
- Provide mentorship for students undertaking pre/post registration course.
- Provide advice/training to less experienced staff and supervise and support band 3 and 4 and 5 staff; and students where appropriate.
- Mentor existing staff and provide training in specialist area as appropriate.
- Contribute to the induction process for new staff/students.
- Demonstrate good IT/standard keyboard skills
- Demonstrate leadership skills within own competence
- Maintain own continuous professional development.
- Maintain comprehensive and accurate electronic documentation in order to demonstrate a robust clinical decision making audit trail for themselves and/or the team?
Organisational
The post holder will:
- Undertake mandatory training as required.
- Participate in an annual Personal Development Review.
- Undertake Personal Development Plans for more junior staff members.
- Take part in clinical supervision as per Trust Policy.
- Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
- Comment on draft policies.
- Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
- Contribute to clinical audit as required.
- Complete the staff survey as required.
- Complete risk assessments and incident forms as required
Person Specification
Qualification
Essential
- oRegistered Nurse Qualification
- oDiploma or first level degree
- oCurrent NMC registration
- oEvidence of continuing professional development
Desirable
- oConsultation skills
- oAssessor/mentorship preparation; ENB 998 or equivalent
- oExperience in advanced clinical triage.
Experience
Essential
- oEvidence of working at band 5 level within the community or acute setting
- oKnowledge of additional specialist areas through in-house training & short courses
- oTriage experience
Desirable
- oAdmission Avoidance experience
- oKnowledge of remote monitoring and available technology
SKills, abilities and Knowledge.
Essential
- oGood communicator
- oHighly motivated
- oAble to provide high standards of care
- oTact & diplomacy
- oEmpathy & sensitivity
- oAbility to use own initiative
- oGood concentration for patient care and inputting data/patient records.
- oA team player
- oWork flexibly to accommodate patient/service needs.
Desirable
- oInterest in learning new skills for remote clinical monitoring
Communication
Essential
- oGood communication skills
- oGood observational & reporting skills
- oGood interpersonal skills
Personal and People Development
Essential
- oProfessional appearance
- oBe able to: Kneel, bend & stoop, and work in cramped environments
- oManoeuvre limbs of around 5-6 kg
- oManoeuvre patients using handling aids
- oBe reliable
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework
Essential
- oAble to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Other
Essential
- oThe post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary.
- oMust hold full and valid and driving licence and have access to a vehicle
- oAble to communicate effectively in written and verbal English Language
- oThis is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am-8pm
Person Specification
Qualification
Essential
- oRegistered Nurse Qualification
- oDiploma or first level degree
- oCurrent NMC registration
- oEvidence of continuing professional development
Desirable
- oConsultation skills
- oAssessor/mentorship preparation; ENB 998 or equivalent
- oExperience in advanced clinical triage.
Experience
Essential
- oEvidence of working at band 5 level within the community or acute setting
- oKnowledge of additional specialist areas through in-house training & short courses
- oTriage experience
Desirable
- oAdmission Avoidance experience
- oKnowledge of remote monitoring and available technology
SKills, abilities and Knowledge.
Essential
- oGood communicator
- oHighly motivated
- oAble to provide high standards of care
- oTact & diplomacy
- oEmpathy & sensitivity
- oAbility to use own initiative
- oGood concentration for patient care and inputting data/patient records.
- oA team player
- oWork flexibly to accommodate patient/service needs.
Desirable
- oInterest in learning new skills for remote clinical monitoring
Communication
Essential
- oGood communication skills
- oGood observational & reporting skills
- oGood interpersonal skills
Personal and People Development
Essential
- oProfessional appearance
- oBe able to: Kneel, bend & stoop, and work in cramped environments
- oManoeuvre limbs of around 5-6 kg
- oManoeuvre patients using handling aids
- oBe reliable
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework
Essential
- oAble to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Other
Essential
- oThe post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary.
- oMust hold full and valid and driving licence and have access to a vehicle
- oAble to communicate effectively in written and verbal English Language
- oThis is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am-8pm
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
