Job summary
The Norwich Triage team currently has a vacancy for a Community Triage Nurse.
The Triage Hub is the starting point of the patient journey into community services, we take great pride in our work and always aim to do the best for our patients. We are looking for someone who holds the same values and wants to be part of a diverse and supportive team.
We area small and friendly team of nurses who triage patient referrals from across the Norwich area.The Community Triage Nurse is a pivotal role within the Triage Hub and is essential in ensuring patient flow across the service.
Main duties of the job
You should be competent and have evidence-based knowledge of a wide array of nursing interventions to be able to triage effectively. Supporting and coaching patients via telephone is also part of the role, therefore proficient telephone and IT skills are important. Although experience of Triage would be an advantage it is not essential as full training will be provided. The role allows for development of enhanced assessment skills with clinical judgement being at the forefront.
About us
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title
Although the role is predominantly office based working in the Triage Hub, the role does allow for clinical time which can be spent delivering care to patients in their own homes or in clinic environments. We are keen to help grow and develop our staff, with many training and learning opportunities available for those working at NCH&C.
For full job description and person specification please see attached documents. If you are interested in the above please do get in touch, informal discussion about the role is always welcome.
Job description
Job responsibilities
- To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
- To document triage notes in order that the patients record is complete and for audit purposes.
- To use information technology to process the referrals for the 80% triaging role.
- To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
- To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
- To work within the integrated team to facilitate early discharge from hospital.
- To work within the integrated team to prevent unnecessary admission to hospital.
- To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users
Job description
Job responsibilities
- To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
- To document triage notes in order that the patients record is complete and for audit purposes.
- To use information technology to process the referrals for the 80% triaging role.
- To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
- To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
- To work within the integrated team to facilitate early discharge from hospital.
- To work within the integrated team to prevent unnecessary admission to hospital.
- To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users
Person Specification
Qualifications
Essential
Skills, Abilities & Knowledge
Essential
- Excellent communication skills
- Highly motivated
- Able to provide high standards of care
- Tact & Diplomacy
- Empathy & sensitivity
- Ability to use own initiative
- Good observational & reporting skills
- Ability to manage stressful situations
- Good time management skills
- Good interpersonal skills
- A team player
- Work flexibly to accommodate patient/ service needs
Experience
Essential
- Experience working in a multidisciplinary team
- Experience working with patients with multiple pathologies and delivering car plans to meet their needs
Desirable
- Experience working within a community setting
- Knowledge of SystmOne
Communication
Essential
- Able to communicate effectively in written and verbal English Language
Person and People Development
Essential
- Evidence of relevant experience and development
- Support other staff
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
- Self-awareness
- Enthusiastic and able to work under pressure
other
Essential
- Must hold full and valid driving licence and have access to a vehicle
- Able to make own travelling arrangements
- Good IT and keyboard skills
- Be able to kneel, bend and stoop and work in cramped environments. Able to manoeuvre limbs of around 5kg - 6kg. Able to manoeuvre patients using handling aids
- This is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am - 6:30pm
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families
Person Specification
Qualifications
Essential
Skills, Abilities & Knowledge
Essential
- Excellent communication skills
- Highly motivated
- Able to provide high standards of care
- Tact & Diplomacy
- Empathy & sensitivity
- Ability to use own initiative
- Good observational & reporting skills
- Ability to manage stressful situations
- Good time management skills
- Good interpersonal skills
- A team player
- Work flexibly to accommodate patient/ service needs
Experience
Essential
- Experience working in a multidisciplinary team
- Experience working with patients with multiple pathologies and delivering car plans to meet their needs
Desirable
- Experience working within a community setting
- Knowledge of SystmOne
Communication
Essential
- Able to communicate effectively in written and verbal English Language
Person and People Development
Essential
- Evidence of relevant experience and development
- Support other staff
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
- Self-awareness
- Enthusiastic and able to work under pressure
other
Essential
- Must hold full and valid driving licence and have access to a vehicle
- Able to make own travelling arrangements
- Good IT and keyboard skills
- Be able to kneel, bend and stoop and work in cramped environments. Able to manoeuvre limbs of around 5kg - 6kg. Able to manoeuvre patients using handling aids
- This is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am - 6:30pm
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
