Job summary
NCHC has a number of multidisciplinary roles within a modern, new build therapy led unit in Norwich opening in 2024.
We are looking for a highly motivated, approachable, adaptable, flexible, multiskilled and innovative Ward Clerk who is committed to delivering exceptional and comprehensive administration support.
You will possess excellent organisational and customer care skills, be patient-centred and wants to join our exciting journey creating a supportive and comfortable environment for 48 patients at NCH&C's Norwich Community Hospital site. Healthcare will be delivered by a multidisciplinary team of clinical professionals dedicated to patient recovery and well-being.
Utilisingthe latest therapy and rehabilitation technology and practices, you will be a part of this new team and will play a pivotal role in supportingpatients back into the community and, in this role, we can offer you the opportunity to play a significant part in creating a reablement culture within a brand-new unit.
Unfortunately on this occasion we are unable to offer sponsorship.
Main duties of the job
To provide comprehensive, general administrative and clerical service to the inpatient unit at Willows Therapy Unit. To ensure that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the ward and reception areas and its overall effectiveness. Supporting the Unit Lead and working closely with admin and health colleagues.
To support the delivery of a high quality, safe and compassionate healthcare service.
About us
As the Ward Clerk, you must live by our values and use your skills to ensure the ethos becomes part of the culture within the team. Being able to communicate well with a variety of people is an absolute must.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
To carry out and prioritise a variety of administrative and clerical duties and undertake other general office/ward duties, prioritise and generate own workload which will include:
- to undertake receptionist/telephonist duties
- be a point of contact for internal and external callers and visitors
- accepting deliveries
- re-directing callers and service users
- completing admissions and discharges
- printing, scanning and filing
- receiving and sending mail
- researching and circulating documents
To communicate with patients and other stakeholders at an appropriate level, providing clear information and guidance. Dealing with patients fears and lack of understanding, exercising tact and judgement in dealing with and resolving routine enquiries. Taking accurate messages and ensuring these are passed to the relevant person in a timely manner.
Dealing appropriately with all telephone and email enquiries as well as face to face patient contact.
To complete admission and discharge documentation.
Using a range of software programmes to produce, maintain and distribute documents, including reports, spread sheets, and databases
Job description
Job responsibilities
To carry out and prioritise a variety of administrative and clerical duties and undertake other general office/ward duties, prioritise and generate own workload which will include:
- to undertake receptionist/telephonist duties
- be a point of contact for internal and external callers and visitors
- accepting deliveries
- re-directing callers and service users
- completing admissions and discharges
- printing, scanning and filing
- receiving and sending mail
- researching and circulating documents
To communicate with patients and other stakeholders at an appropriate level, providing clear information and guidance. Dealing with patients fears and lack of understanding, exercising tact and judgement in dealing with and resolving routine enquiries. Taking accurate messages and ensuring these are passed to the relevant person in a timely manner.
Dealing appropriately with all telephone and email enquiries as well as face to face patient contact.
To complete admission and discharge documentation.
Using a range of software programmes to produce, maintain and distribute documents, including reports, spread sheets, and databases
Person Specification
Qualifications
Essential
- Maths and English GCSE (Grade C or above), or equivalent
- NVQ Level 3 in Business Administration or equivalent experience
- IT skills
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
- Knowledge and understanding of computerised patient's administration systems e.g. SystmOne, PAS
- NHS medical terminology
Desirable
- Knowledge of NHS ordering systems
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
- Good organisational and communications skills
- Typing skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Effective listening skills
Desirable
- Planning Skills
- Customer care skills
Communcation
Essential
- Able to communicate effectively using the English Language in both written and verbal forms
Personal and People Development
Essential
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Tact and diplomacy
- Team player
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Other
Essential
- Flexible attitude and approach to work to meet patient/service needs
- Able to make own transport arrangements to meet the needs of the service
- Willingness to cover in other geographical locations
Person Specification
Qualifications
Essential
- Maths and English GCSE (Grade C or above), or equivalent
- NVQ Level 3 in Business Administration or equivalent experience
- IT skills
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
- Knowledge and understanding of computerised patient's administration systems e.g. SystmOne, PAS
- NHS medical terminology
Desirable
- Knowledge of NHS ordering systems
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
- Good organisational and communications skills
- Typing skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Effective listening skills
Desirable
- Planning Skills
- Customer care skills
Communcation
Essential
- Able to communicate effectively using the English Language in both written and verbal forms
Personal and People Development
Essential
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Tact and diplomacy
- Team player
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Other
Essential
- Flexible attitude and approach to work to meet patient/service needs
- Able to make own transport arrangements to meet the needs of the service
- Willingness to cover in other geographical locations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
