Job summary
The job will consist of supporting the 2 service leads and Head of System Operations and Community beds. As an Operations manager you will be responsible for the day to day running of the Operations Centre. Answering emails and queries that come in as well as producing reports in a timely and efficient manner. The hours are full time. 37.5 hours a week working Monday- Friday.
You will provide support to the existing Operations Manager/s managing 7 Discharge co-ordinators within the generalist inpatient units.
You will help facilitate and co-ordinate flow through the community units working with wards and the wider multidisciplinary teams.
You will represent the trust in system calls and meetings with the Integrated Care Board, NHS England and other system partners.
You will deputise for Service Lead Managers in their absence
Main duties of the job
- To facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through Intermediate Care beds, Community Nursing and therapy and Referral To Treatment waiting lists, ensuring appropriate placement of patients according to their clinical need.
- To develop strong, transparent working relationships with key stakeholders in the Integrated Care Board, the local acute hospital, social services, Norfolk First Response and the voluntary sector.
- To be responsible for the leadership of the discharge co-ordinators and the management of discharges within the procured commissioned beds within a care home environment.
- Demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude so as to promote confidence in the team and the service.
- To explore current practice, identifying areas for development.
- Liaise with other Trusts in the area regarding bed states. If necessary, co-ordinate the transfer of patients to other hospitals.
About us
The System Operations Team is a small team within SSOCS (Specialist, System Ops and Childrens Services) which has 5 Heads of Service leading multiple teams and services, including all inpatient units within the trust.
The System Operations Team consists of 6 staff; Head of System Operations and Community beds, Service Lead for System Operations, Integrated Service Lead, 2 Operations Managers and an admin assistant. The team work in an integrated way daily to help support the system and each other. The role is one of two additional posts as part of an exciting expansion of the Operations Centre
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
- To facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through Intermediate Care beds, Community Nursing and therapy and RTT waiting lists, ensuring appropriate placement of patients according to their clinical need.
- To develop strong, transparent working relationships with key stakeholders in the clinical commissioning groups, the local acute hospital, social services, Norfolk FS and the voluntary sector.
- To be responsible for the leadership of the discharge co-ordinators and the management of discharges within the procured commissioned beds within a care home environment.
- Demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude so as to promote confidence in the team and the service.
- To explore current practice, identifying areas for development.
- Liaise with other Trusts in the area regarding bed states. If necessary, co-ordinate the transfer of patients to other hospitals.
- prioritise workload being aware of competing pressures
Job description
Job responsibilities
- To facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through Intermediate Care beds, Community Nursing and therapy and RTT waiting lists, ensuring appropriate placement of patients according to their clinical need.
- To develop strong, transparent working relationships with key stakeholders in the clinical commissioning groups, the local acute hospital, social services, Norfolk FS and the voluntary sector.
- To be responsible for the leadership of the discharge co-ordinators and the management of discharges within the procured commissioned beds within a care home environment.
- Demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude so as to promote confidence in the team and the service.
- To explore current practice, identifying areas for development.
- Liaise with other Trusts in the area regarding bed states. If necessary, co-ordinate the transfer of patients to other hospitals.
- prioritise workload being aware of competing pressures
Person Specification
Education/Qualification
Essential
- Registered Health professional or equivalent
- Demonstrates continuing professional development towards Degree level
- Current registration to a professional body
Desirable
Experience
Essential
- Experience of leading a team
- Experience of working in a multi agency environement
- Experience of managing budgets
- A track record of successful service & policy development & implementation
- Working knowledge of current issues within clinical practice and service development
- Evidence of post graduate development
Desirable
- Experience of managing a multidisciplinary team
- Project management
skills, abilities and knowledge
Essential
- Evidence of managing change within a clinical environment
- Expert communication skills, able to address communication barriers
- Ability to problem solve complex situations
- Able to command respect of the multi disciplinary team
- Able to work across professional boundaries
- Experience of staff recruitment, induction, career development and appraisal
- Evidence of tact and diplomacy
- Ability to manage stressful situations
- Working flexibly to accomodating service needs
- Able to make own travel arrangements
- Project management
- Knowledge of current developments in the health service and political awareness of the NHS
- Ability to work across professional boundaries
- Able to use own initiative
- Experience of staff recruitment induction, career development and appraisal
- Experience of strategic deployment of workforce to deliver a service
- Financial management experience and responsibility
- Evidence tact & diplomacy
- Good observational & reporting skills
- Good interpersonal skills
Desirable
- Past experience of managing change
- Working knowledge of patient IT systems
- Understanding of wider health- care system and wider agencies
personal aptitudes and characteristics
Essential
- Be aware of own limitations and able to gain support where neccesary
- Strong commitment to service development
- Well developed verbal and written communication skills
- Highly developed interpersonal skills and ability to negotiate on all levels
- Experiences of developing policies and procedures
Person Specification
Education/Qualification
Essential
- Registered Health professional or equivalent
- Demonstrates continuing professional development towards Degree level
- Current registration to a professional body
Desirable
Experience
Essential
- Experience of leading a team
- Experience of working in a multi agency environement
- Experience of managing budgets
- A track record of successful service & policy development & implementation
- Working knowledge of current issues within clinical practice and service development
- Evidence of post graduate development
Desirable
- Experience of managing a multidisciplinary team
- Project management
skills, abilities and knowledge
Essential
- Evidence of managing change within a clinical environment
- Expert communication skills, able to address communication barriers
- Ability to problem solve complex situations
- Able to command respect of the multi disciplinary team
- Able to work across professional boundaries
- Experience of staff recruitment, induction, career development and appraisal
- Evidence of tact and diplomacy
- Ability to manage stressful situations
- Working flexibly to accomodating service needs
- Able to make own travel arrangements
- Project management
- Knowledge of current developments in the health service and political awareness of the NHS
- Ability to work across professional boundaries
- Able to use own initiative
- Experience of staff recruitment induction, career development and appraisal
- Experience of strategic deployment of workforce to deliver a service
- Financial management experience and responsibility
- Evidence tact & diplomacy
- Good observational & reporting skills
- Good interpersonal skills
Desirable
- Past experience of managing change
- Working knowledge of patient IT systems
- Understanding of wider health- care system and wider agencies
personal aptitudes and characteristics
Essential
- Be aware of own limitations and able to gain support where neccesary
- Strong commitment to service development
- Well developed verbal and written communication skills
- Highly developed interpersonal skills and ability to negotiate on all levels
- Experiences of developing policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
