Job summary
We are seeking an enthusiastic HR Coordinator to join our progressive and friendly team who provide a key service within the Trust's Human Resources Department.
Due to the high volume of recruitment, the role requires you to have excellent organisational skills, the ability to work to a high level of accuracy, and be able to think proactively, whilst being passionate in your ability to provide an exceptional service.
As a fundamental member of the HR Service Support Team, you will be responsible for assisting in the day to day running of employee services, which includes the responsibility of managing a recruitment caseload; ensuring policies, procedures and timelines are adhered to, as well as being responsible for 1st line HR advice and support to payroll activities.
You will be helping to provide a first class customer focused HR Service that will have a positive impact on the delivery of healthcare and patient safety, therefore previous experience of working in a multi-disciplinary NHS, HR and/or recruitment setting is desirable.
If you enjoy being busy and would like to work in a supportive environment within a well-established and valued team then we would like to hear from you.
To allow you a full level of support while you undertake training you will be based in the office at Norwich Community Hospital, following this there may be the opportunity to work from home however a move to office only working may be a future requirement to allow for the needs of the service.
Main duties of the job
- Providing front line HR support to managers and employees of the Trust either face to face, by phone or by email.
- Processing of payroll documentation which includes; Processing, quality checking, rejecting where necessary and possible in depth investigations, seeking support when required.
- Support new starters to the Trust by ensuring the delivery of clear and concise information on HR processes requiring excellent administrative, verbal and written communication skills with excellent attention to detail.
- Maintaining on-going relationships between the HR department and internal/external stakeholders.
- Ensuring organisational compliance requiring a high level of accuracy and the ability to frequently work to short deadlines.
- To manage a portfolio of vacancies proportionate to current recruitment activity levels.
- Ensuring compliance against all necessary pre-employment checks prior to issuing a confirmed offer to recruitment candidates.
About us
Apply now to join the HR team for an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Previous applicants need not apply.
We would welcome an informal visit or chat about the role, or to hear from you if you have any questions prior to completing your application.
To find out more about what it's like to work for NCH&C, visit our careers website.
Job description
Job responsibilities
To be proficient in undertaking all tasks within the HR Service Support Team as detailed but not limited to those below, some of which are complex by nature and can change in line with updates in practice and legislation. Requiring the need to be proactive and have the ability to react quickly to changing environments is a crucial element for the role.
You will possess a high level of interpersonal and communication skills as well as being proficient in Microsoft office packages, gained through administration or secretarial experience.
- To facilitate a robust process in order to ensure all recruitment and payroll documentation is processed and signed within specific deadlines.
- Co-ordinating responses received from a range of internal and external stakeholders to ensure recruitment is managed effectively and complies with legally mandated requirements.
- To regularly communicate sensitive information relating to recruitment, pay and other HR policies both formally and informally to internal and external stakeholders both verbally and in writing using tact and diplomacy in potentially stressful situations. Occasionally this will incorporate complex information.
- Work with recruiting managers and other stakeholders to solve problems and jointly develop solutions reflecting on own practice where applicable.
- Responsible for ensuring that all documentation associated with recruitment and selection is of a high and consistent quality, e.g. job descriptions, person specifications and adverts comply with the Equalities Act, Trust procedures and contain accurate information prior to external viewing.
- Dealing with HR related pay queries from staff and managers across the organisation, using own knowledge and making judgements about when to escalate queries to others. Often being placed in time dependent situations requiring a calm and methodical approach.
- Responding promptly to queries received through the general HRSS mailbox and phone line, often working autonomously using own knowledge and judgement to advise on Trust policy matters.
- To Manage and maintain recruitment and HR Systems, such as Electronic Staff records (ESR), NHS Jobs, recruitment database and individual workflow.
Job description
Job responsibilities
To be proficient in undertaking all tasks within the HR Service Support Team as detailed but not limited to those below, some of which are complex by nature and can change in line with updates in practice and legislation. Requiring the need to be proactive and have the ability to react quickly to changing environments is a crucial element for the role.
You will possess a high level of interpersonal and communication skills as well as being proficient in Microsoft office packages, gained through administration or secretarial experience.
- To facilitate a robust process in order to ensure all recruitment and payroll documentation is processed and signed within specific deadlines.
- Co-ordinating responses received from a range of internal and external stakeholders to ensure recruitment is managed effectively and complies with legally mandated requirements.
- To regularly communicate sensitive information relating to recruitment, pay and other HR policies both formally and informally to internal and external stakeholders both verbally and in writing using tact and diplomacy in potentially stressful situations. Occasionally this will incorporate complex information.
- Work with recruiting managers and other stakeholders to solve problems and jointly develop solutions reflecting on own practice where applicable.
- Responsible for ensuring that all documentation associated with recruitment and selection is of a high and consistent quality, e.g. job descriptions, person specifications and adverts comply with the Equalities Act, Trust procedures and contain accurate information prior to external viewing.
- Dealing with HR related pay queries from staff and managers across the organisation, using own knowledge and making judgements about when to escalate queries to others. Often being placed in time dependent situations requiring a calm and methodical approach.
- Responding promptly to queries received through the general HRSS mailbox and phone line, often working autonomously using own knowledge and judgement to advise on Trust policy matters.
- To Manage and maintain recruitment and HR Systems, such as Electronic Staff records (ESR), NHS Jobs, recruitment database and individual workflow.
Person Specification
Personal and People Development
Essential
- Committed to help others achieve results. Offers and asks for support
- Able to reflect on information, identify key issues and reach logical conclusions
Qualifications
Essential
- NVQ 3 or equivalent experience to operate at this level or working towards achievement of this
Desirable
- Working towards CIPD qualification
Experience, Skills, abilities and Knowledge
Essential
- Demonstrated experience of working within a busy office environment and using office equipment.
- Maintaining records and databases with a variety of systems
- Demonstrable experience and commitment to delivering excellent customer service.
- Experience of fostering effective, professional collaborative working relationships with internal and external colleagues at all levels
- Experience of having difficult conversations.
- Effective influencing and negotiating at all levels.
- Proficient in the use of Microsoft Office, including Outlook, Word, Excel and Access
- Knowledge of HR practices and procedures gained through practice or training
- Effective complex problem solving ability
- Able to manage own workload under a range of competing deadlines from a number of sources.
- Able to prioritise effectively own work and that of others.
- Able to maintain accurate and timely records
- Able to use own initiative to make decisions that are appropriate to the situation
Desirable
- Recent (last 2 years) experience working within a Human Resources Department.
- Experience of working in the NHS.
- Understanding of NHS policies and procedures
- Knowledge of ESR
- Comfortable in manipulating and interpreting data using common sense and best practice guidelines
Communication
Essential
- Able to understand and articulate complex information to internal and external stakeholders
- Excellent communication skills with the ability to adjust written and verbal communication to differing situations and audiences
Personal Attributes / Behaviours
Essential
- Ability to act professionally at all times.
- Able to maintain motivation
- Calm and objective
- Excellent interpersonal skills
- Able to communicate effectively using the English language
- Able to work flexibly to meet the needs of the service
Person Specification
Personal and People Development
Essential
- Committed to help others achieve results. Offers and asks for support
- Able to reflect on information, identify key issues and reach logical conclusions
Qualifications
Essential
- NVQ 3 or equivalent experience to operate at this level or working towards achievement of this
Desirable
- Working towards CIPD qualification
Experience, Skills, abilities and Knowledge
Essential
- Demonstrated experience of working within a busy office environment and using office equipment.
- Maintaining records and databases with a variety of systems
- Demonstrable experience and commitment to delivering excellent customer service.
- Experience of fostering effective, professional collaborative working relationships with internal and external colleagues at all levels
- Experience of having difficult conversations.
- Effective influencing and negotiating at all levels.
- Proficient in the use of Microsoft Office, including Outlook, Word, Excel and Access
- Knowledge of HR practices and procedures gained through practice or training
- Effective complex problem solving ability
- Able to manage own workload under a range of competing deadlines from a number of sources.
- Able to prioritise effectively own work and that of others.
- Able to maintain accurate and timely records
- Able to use own initiative to make decisions that are appropriate to the situation
Desirable
- Recent (last 2 years) experience working within a Human Resources Department.
- Experience of working in the NHS.
- Understanding of NHS policies and procedures
- Knowledge of ESR
- Comfortable in manipulating and interpreting data using common sense and best practice guidelines
Communication
Essential
- Able to understand and articulate complex information to internal and external stakeholders
- Excellent communication skills with the ability to adjust written and verbal communication to differing situations and audiences
Personal Attributes / Behaviours
Essential
- Ability to act professionally at all times.
- Able to maintain motivation
- Calm and objective
- Excellent interpersonal skills
- Able to communicate effectively using the English language
- Able to work flexibly to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
