Job summary
We are seeking a dynamic, highly motivated individual to
become part of our Enhanced Home Care Support Team. The band 6 triage role is
an integral part of the team and will work closely with the nursing and
residential home staff when they are requiring advice, many of whom are frail,
elderly with long term conditions and complex health needs.
Main duties of the job
RGN/RN
Adult Diploma or Degree on the NMC Register
Ability
to work as a team player
The post holder will support the team to undertake triage of the patients
direct from care homes, office advice, support, triage as per Manchester
triage, signpost to a variety of services as required
The post holder will support in the proactive management of patients,
liaising with the named ECHSS nurse for that home to enable management plans
and advance care planning to be in place
Knowledge
of relevant NICE guidelines in relation to clinical practice
The post holder will work under the direction of the clinical lead for
the service and will be responsible for the assessment of patient need.
The post holder will play a part in the mentoring of pre and post
registration students.
Effective
communication and interpersonal skills
IT
competent
Flexible
approach
Motivated
and able to motivate others
Willingness
to learn
Committed
to lifelong learning and professional development
About us
Flexible working will be considered for all roles.
Unfortunately, we do not hold a sponsor licence for working Visas.
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Job description
Job responsibilities
Bridgewater
Community Healthcare NHS Foundation Trust and Warrington and Halton Teaching
Hospitals NHS Foundation Trust plan to integrate and form a new organisation on
the 1st April 2026. As such, if your start date is on or after
1st April 2026, you will be employed by the newly formed organisation.
Should you join Bridgewater prior to this date, your employment will
automatically transfer into the new organisation. We are confident that this
transition will provide new opportunities and a continued commitment to
excellence in patient care.
To
perform accurate telephone assessment required by health care professionals,
social workers, care home staff (clinicians and carers) and patients accessing
the service.
Make
autonomous clinical decisions to ensure best practice for all patient care.
Using
the most appropriate pathway of care based on information received, and the
utilising of existing skills, knowledge, experience, training and evidence
based guidelines.
To
ensure that patients accessing the service receive a high quality care that is
appropriate to their needs and is delivered in a timely and proactive manner.
Clinical Responsibilities:
Provide
a high quality triage assessment of all contacts to the triage service. Identify life threatening symptoms and act
appropriately.
Provide self care advice and management of
presenting symptoms.
Manage
patients in relation to their symptoms and clinical history, via care pathways.
Identify
treatments as required.
Maintain excellent communications with all team
members including care home staff and other Allied Health Care Professionals
assuring the development of the MDT for the Enhanced care Home Support Service.
Refer to appropriate services dependant on patient
need, to ensure care provided in a timely manner
Professional
Responsibilities:
Practice within the guidelines of NMC and
Bridgewater Community Healthcare Trust
Maintain confidentiality of all patients
identifiable information and contacts.
Maintain clinical knowledge and competence using
best practice, evidence based guidelines and supervision.
Have a clear understanding of the legal issues and
professional accountability related to telephone consultation and advanced
practice roles.
Maintain skills and competencies in use of the
patient call management system.
Inform manager of any professional concerns. Report significant events according to policy.
Management
Responsibilities:
Effectively manage the triage and coordination
session for the service, planning, prioritising and coordinating the work load
across all aspects of the service.
Work in partnership with other clinicians on duty to
maintain effective communication about workload, case mix and outcomes.
Liaise with colleagues at other locations to utilise
resources effectively and efficiently.
Promote a safe and effective service at all times.
Support other staff as necessary.
Monitor work load, to ensure accredited standards
are met through out the session.
Adhere to policy and procedures.
Support and contribute to the future development of
the service.
Education
and Training Responsibilities:
Create and maintain an appropriate learning
environment to meet the educational needs of all team members.
Provide perceptorship, mentorship and clinical
supervision to staff as required.
Be responsible for own professional development, and
be actively involved in Trust activities.
Maintain a personal development plan.
Attend mandatory training as required by the Trust.
Participate in staff meetings
Job description
Job responsibilities
Bridgewater
Community Healthcare NHS Foundation Trust and Warrington and Halton Teaching
Hospitals NHS Foundation Trust plan to integrate and form a new organisation on
the 1st April 2026. As such, if your start date is on or after
1st April 2026, you will be employed by the newly formed organisation.
Should you join Bridgewater prior to this date, your employment will
automatically transfer into the new organisation. We are confident that this
transition will provide new opportunities and a continued commitment to
excellence in patient care.
To
perform accurate telephone assessment required by health care professionals,
social workers, care home staff (clinicians and carers) and patients accessing
the service.
Make
autonomous clinical decisions to ensure best practice for all patient care.
Using
the most appropriate pathway of care based on information received, and the
utilising of existing skills, knowledge, experience, training and evidence
based guidelines.
To
ensure that patients accessing the service receive a high quality care that is
appropriate to their needs and is delivered in a timely and proactive manner.
Clinical Responsibilities:
Provide
a high quality triage assessment of all contacts to the triage service. Identify life threatening symptoms and act
appropriately.
Provide self care advice and management of
presenting symptoms.
Manage
patients in relation to their symptoms and clinical history, via care pathways.
Identify
treatments as required.
Maintain excellent communications with all team
members including care home staff and other Allied Health Care Professionals
assuring the development of the MDT for the Enhanced care Home Support Service.
Refer to appropriate services dependant on patient
need, to ensure care provided in a timely manner
Professional
Responsibilities:
Practice within the guidelines of NMC and
Bridgewater Community Healthcare Trust
Maintain confidentiality of all patients
identifiable information and contacts.
Maintain clinical knowledge and competence using
best practice, evidence based guidelines and supervision.
Have a clear understanding of the legal issues and
professional accountability related to telephone consultation and advanced
practice roles.
Maintain skills and competencies in use of the
patient call management system.
Inform manager of any professional concerns. Report significant events according to policy.
Management
Responsibilities:
Effectively manage the triage and coordination
session for the service, planning, prioritising and coordinating the work load
across all aspects of the service.
Work in partnership with other clinicians on duty to
maintain effective communication about workload, case mix and outcomes.
Liaise with colleagues at other locations to utilise
resources effectively and efficiently.
Promote a safe and effective service at all times.
Support other staff as necessary.
Monitor work load, to ensure accredited standards
are met through out the session.
Adhere to policy and procedures.
Support and contribute to the future development of
the service.
Education
and Training Responsibilities:
Create and maintain an appropriate learning
environment to meet the educational needs of all team members.
Provide perceptorship, mentorship and clinical
supervision to staff as required.
Be responsible for own professional development, and
be actively involved in Trust activities.
Maintain a personal development plan.
Attend mandatory training as required by the Trust.
Participate in staff meetings
Person Specification
Experience
Essential
- Previous NHS and community experience
Desirable
- Evidence of working in Community Nursing.
- Primary Care Experience
- Or
- Accident and Emergency Nursing
Skills and Knowledge
Essential
- Knowledge of working in Community Care
- Broad range of extended clinical skills
- Supervisory experience
- Able to demonstrate initiative
- Able to work autonomously and without supervision
- Able to perform comprehensive telephone triage and implement appropriate care pathway
- Effective communication skills
- Ability develop interpersonal relationships with colleagues across health and social setting
- Verbal and written skills
- Computer literate
Desirable
- Telephone triage experience
Job Specific Requirements
Essential
- Ability to travel around Bridgewater area freely
- Good attendance record
Sponsorship
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable).
Qualifications
Essential
- RGN first level
- Current NMC Registration
- Evidence of recent CPD
Desirable
- Degree or masters level qualification
Relationships
Essential
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Person Specification
Experience
Essential
- Previous NHS and community experience
Desirable
- Evidence of working in Community Nursing.
- Primary Care Experience
- Or
- Accident and Emergency Nursing
Skills and Knowledge
Essential
- Knowledge of working in Community Care
- Broad range of extended clinical skills
- Supervisory experience
- Able to demonstrate initiative
- Able to work autonomously and without supervision
- Able to perform comprehensive telephone triage and implement appropriate care pathway
- Effective communication skills
- Ability develop interpersonal relationships with colleagues across health and social setting
- Verbal and written skills
- Computer literate
Desirable
- Telephone triage experience
Job Specific Requirements
Essential
- Ability to travel around Bridgewater area freely
- Good attendance record
Sponsorship
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable).
Qualifications
Essential
- RGN first level
- Current NMC Registration
- Evidence of recent CPD
Desirable
- Degree or masters level qualification
Relationships
Essential
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
