Job summary
The Community Equipment Service (CES) is a Priority 1
service that facilitates early discharge from hospital; hospital avoidance and
provides equipment to enable residents to live as independently as possible in
their own home or a care/residential home.
Providing management and leadership to CES staff
team. With specific responsibility for reviewing, establishing and maintaining
effective systems and process to support the management and delivery of
services and ensuring that arrangements are in place to meet local and
corporate operational requirements. In summary, this role is to lead the
delivery and innovation of the service.
Main duties of the job
Work closely with Operations Manager and Performance Team
to analyse and interpret all the available data around service capacity,
activity, quality finance, and outcomes; map their current business processes
and help them to identify future processes in order to maximise the performance
of their service.
Day to day management and supervision of all managers and
team leaders to develop and support the skills and competencies of
the individuals.
Identify and prioritise discrete projects or specific
pieces of work and co-ordinate these to ensure processes and functions support
the delivery of national and local programmes, for example management of KPIs
and productive community services initiative.
Develop a culture of using business intelligence to
introduce change in each service.
Utilise benchmarking software and models to compare
performance to other peers wherever possible. Utilise this data to formulate
actions plans to improve performance with Clinical Manager and Team Leaders.
Operational Lead for CES, working proactively and using own
initiative. Use expert technical skills, experience, judgement and discretion
in order to develop this group of staff to support the effective delivery of
CES.
Ensure that the team adheres to Information Governance best
practices and procedures.
Responsible for health and safety; fire; first aid;
infection control within the work place and ensure that SOPs are available to
protect staff and users of the service.
See full Job Description attached
About us
Flexible working will be considered for all roles.
Unfortunately, we do not hold a sponsor licence for working Visas.
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Job description
Job responsibilities
Job Purpose:
The Community Equipment service is a Priority 1 service that facilitates early discharge from hospital; hospital avoidance and provides equipment to enable residents to live as independently as possible in their own home or a care/residential home.
The post holder will be responsible for operational management and performance of CES.
Will provide support to the Clinical Manager
The development of business cases/ tender submissions
Interpretation and analysis of data
Capacity and demand modelling
In the development of Business Plans, supporting the delivery of the organisations corporate objectives
The post holder will be responsible for the following functions within the clinical division:
Providing management and leadership to CES staff team. With specific responsibility for reviewing, establishing and maintaining effective systems and process to support the management and delivery of services and ensuring that arrangements are in place to meet local and corporate operational requirements.
Patient Experience programmes/ functions, working in conjunction with the Patient Experience Co-ordinator.
Identify tender opportunities for the service.
Emergency Planning and business continuity for the service
The post holder will form part of the tender submission team, where appropriate and may be required to work on specific projects across the Adult Services Directorate as agreed.
Duties and Responsibilities
- Work closely with Clinical Manager and performance Team to analyse and interpret all the available data around service capacity, activity, quality finance, and outcomes; map their current business processes and help them to identify future processes in order to maximise the performance of their service.
- Day to day management and supervision of all team leaders, within CES and develop and support the skills and competencies of the individuals.
- Identify and prioritise discrete projects or specific pieces of work and co-ordinate these to ensure processes and functions support the delivery of national and local programmes, for example management of KPIs and productive community services initiative.
- Develop a culture of using business intelligence to introduce change in each service.
- Utilise benchmarking software and models to compare performance to other peers wherever possible. Utilise this data to formulate actions plans to improve performance with Clinical Manager and Team Leaders.
- Operational Lead for CES, working proactively and using own initiative. Use expert technical skills, experience, judgement and discretion in order to develop this group of staff to support the effective delivery of CES.
- Ensure that the team adheres to Information Governance best practices and procedures.
- Responsible for health and safety; fire; first aid; infection control within the work place and ensure that SOPs are available to protect staff and users of the service.
- To be responsible for the management of risk within the service, regularly reviewing each risk and scoring/updating action plans, feeding this information to the team and to the Quality and Safety Sub Group.
Business Development:
- Support the Clinical Manager. Identify business growth, and scan for tender opportunities.
- Produce robust business cases/ tender submission by working with clinical leads, finance and information to write the proposal.
- Support the Clinical Manager to develop the service business development plan.
- To take a lead responsibility with the Clinical Manager for the co-ordination of CES emergency planning activities, such as the on-going development of business continuity plans.
- To ensure that Patient Experience programmes are undertaken within the service and the outcomes of the programmes are monitored and initiated.
- In conjunction with the patient experience co-ordinator ensure that complaints are responded to within the given timescales, and lessons learnt are identified and reported to the divisions risk and governance group.
- To act as patient experience champion of the service and support staff to respond to patient enquiries.
Communication:
- Develop excellent relationships with Clinical Manager and Service Leads to ensure the on-going development of safe, effective and efficient services
- Communicate effectively both written and verbally at all levels.
- Present reports to a variety of audiences small groups - committees and large workshops using appropriate presentation techniques.
- Liaise with key stakeholders and partners i.e. Local Authority, to ensure the organisation maintains good working relations and is in a position to respond proactively to developments within the local healthy and social care economy.
- To be the service representative at Quality and Safety Sub Group; Purchasing Group; Medical Devices Group; Finance, Workforce and Performance; winter planning and winter resilience meeting groups.
- To Chair the Operational Managers Group meetings; liaising with management from various disciplines across Bridgewater adult and childrens services; mental health service; hospital services; etc., to continually ensure that Residents receive the level of service required and agreed within contracts.
Planning and Organising:
Time manage own workload to ensure the provision of an efficient, accurate and effective clinical service for the Directorate and commissioners.
Monitor and review workload of the team to ensure statutory and local deadlines are met.
Regularly review, maintain and adapt effective working procedures to ensure service needs are met, and propose changes to working practices where necessary.
Negotiate deadlines and prioritise own workload to ensure weekly, monthly, quarterly and annual deadlines are met.
Job description
Job responsibilities
Job Purpose:
The Community Equipment service is a Priority 1 service that facilitates early discharge from hospital; hospital avoidance and provides equipment to enable residents to live as independently as possible in their own home or a care/residential home.
The post holder will be responsible for operational management and performance of CES.
Will provide support to the Clinical Manager
The development of business cases/ tender submissions
Interpretation and analysis of data
Capacity and demand modelling
In the development of Business Plans, supporting the delivery of the organisations corporate objectives
The post holder will be responsible for the following functions within the clinical division:
Providing management and leadership to CES staff team. With specific responsibility for reviewing, establishing and maintaining effective systems and process to support the management and delivery of services and ensuring that arrangements are in place to meet local and corporate operational requirements.
Patient Experience programmes/ functions, working in conjunction with the Patient Experience Co-ordinator.
Identify tender opportunities for the service.
Emergency Planning and business continuity for the service
The post holder will form part of the tender submission team, where appropriate and may be required to work on specific projects across the Adult Services Directorate as agreed.
Duties and Responsibilities
- Work closely with Clinical Manager and performance Team to analyse and interpret all the available data around service capacity, activity, quality finance, and outcomes; map their current business processes and help them to identify future processes in order to maximise the performance of their service.
- Day to day management and supervision of all team leaders, within CES and develop and support the skills and competencies of the individuals.
- Identify and prioritise discrete projects or specific pieces of work and co-ordinate these to ensure processes and functions support the delivery of national and local programmes, for example management of KPIs and productive community services initiative.
- Develop a culture of using business intelligence to introduce change in each service.
- Utilise benchmarking software and models to compare performance to other peers wherever possible. Utilise this data to formulate actions plans to improve performance with Clinical Manager and Team Leaders.
- Operational Lead for CES, working proactively and using own initiative. Use expert technical skills, experience, judgement and discretion in order to develop this group of staff to support the effective delivery of CES.
- Ensure that the team adheres to Information Governance best practices and procedures.
- Responsible for health and safety; fire; first aid; infection control within the work place and ensure that SOPs are available to protect staff and users of the service.
- To be responsible for the management of risk within the service, regularly reviewing each risk and scoring/updating action plans, feeding this information to the team and to the Quality and Safety Sub Group.
Business Development:
- Support the Clinical Manager. Identify business growth, and scan for tender opportunities.
- Produce robust business cases/ tender submission by working with clinical leads, finance and information to write the proposal.
- Support the Clinical Manager to develop the service business development plan.
- To take a lead responsibility with the Clinical Manager for the co-ordination of CES emergency planning activities, such as the on-going development of business continuity plans.
- To ensure that Patient Experience programmes are undertaken within the service and the outcomes of the programmes are monitored and initiated.
- In conjunction with the patient experience co-ordinator ensure that complaints are responded to within the given timescales, and lessons learnt are identified and reported to the divisions risk and governance group.
- To act as patient experience champion of the service and support staff to respond to patient enquiries.
Communication:
- Develop excellent relationships with Clinical Manager and Service Leads to ensure the on-going development of safe, effective and efficient services
- Communicate effectively both written and verbally at all levels.
- Present reports to a variety of audiences small groups - committees and large workshops using appropriate presentation techniques.
- Liaise with key stakeholders and partners i.e. Local Authority, to ensure the organisation maintains good working relations and is in a position to respond proactively to developments within the local healthy and social care economy.
- To be the service representative at Quality and Safety Sub Group; Purchasing Group; Medical Devices Group; Finance, Workforce and Performance; winter planning and winter resilience meeting groups.
- To Chair the Operational Managers Group meetings; liaising with management from various disciplines across Bridgewater adult and childrens services; mental health service; hospital services; etc., to continually ensure that Residents receive the level of service required and agreed within contracts.
Planning and Organising:
Time manage own workload to ensure the provision of an efficient, accurate and effective clinical service for the Directorate and commissioners.
Monitor and review workload of the team to ensure statutory and local deadlines are met.
Regularly review, maintain and adapt effective working procedures to ensure service needs are met, and propose changes to working practices where necessary.
Negotiate deadlines and prioritise own workload to ensure weekly, monthly, quarterly and annual deadlines are met.
Person Specification
Sponsorship
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable).
Skills and Attributes
Essential
- knowledge of logistics management
- Ability to communicate effectively with a wide range of people, including other professionals, patients and members of the public.
- Ability to communicate highly complex information using motivational and persuasive skills to ensure collaborative working in support of achievement of the division objectives.
- Ability to communicate and present complex information to large groups of staff in regards to projects and training requirements.
- Excellent report writing and presentation, both written and verbal communication skills.
- Evidence if analytical and problem solving skills.
- Ability to work in a very busy environment with competing demands and deadlines.
- Proven planning, time management and decision making skills
- Commitment to ones own professional development
- Knowledge of health and safety in relation to CES
Desirable
- Knowledge of medical devices equipment
Experience
Essential
- Experience of staff management
- Supervision of staff
- Experience of Clinical Governance issues and audit
- Experience of managing service performance and activity
- Experience of handling risk, incidents and complaints
Employment Restrictions
Essential
- This is an internal only vacancy for staff employed at Bridgewater Community Healthcare NHS Foundation Trust and Warrington and Halton Teaching Hospitals NHS Foundation Trust, please confirm that you are currently employed by one of these Trusts.
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
Relationships
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Qualifications
Essential
- Educated to degree level or can demonstrate equivalent experience within a business development/ senior administrative role
- Leadership qualification, such as LEO or can demonstrate equivalent experience within a leadership role
Desirable
- Qualification in Business Studies & Finance or Business management
Person Specification
Sponsorship
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable).
Skills and Attributes
Essential
- knowledge of logistics management
- Ability to communicate effectively with a wide range of people, including other professionals, patients and members of the public.
- Ability to communicate highly complex information using motivational and persuasive skills to ensure collaborative working in support of achievement of the division objectives.
- Ability to communicate and present complex information to large groups of staff in regards to projects and training requirements.
- Excellent report writing and presentation, both written and verbal communication skills.
- Evidence if analytical and problem solving skills.
- Ability to work in a very busy environment with competing demands and deadlines.
- Proven planning, time management and decision making skills
- Commitment to ones own professional development
- Knowledge of health and safety in relation to CES
Desirable
- Knowledge of medical devices equipment
Experience
Essential
- Experience of staff management
- Supervision of staff
- Experience of Clinical Governance issues and audit
- Experience of managing service performance and activity
- Experience of handling risk, incidents and complaints
Employment Restrictions
Essential
- This is an internal only vacancy for staff employed at Bridgewater Community Healthcare NHS Foundation Trust and Warrington and Halton Teaching Hospitals NHS Foundation Trust, please confirm that you are currently employed by one of these Trusts.
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
Relationships
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Qualifications
Essential
- Educated to degree level or can demonstrate equivalent experience within a business development/ senior administrative role
- Leadership qualification, such as LEO or can demonstrate equivalent experience within a leadership role
Desirable
- Qualification in Business Studies & Finance or Business management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
