Job summary
A dynamic administration
assistant is required to support the growth of our offer within the IV/OPAT hub.
At the heart of the team the administrator will be the point of contact for
other professionals and patients requiring the service. Based within Woolston
clinic the post holder will be required to ensure the building checks are
completed on a weekly basis. Good organisational skills and an ability to
demonstrate knowledge of multi-agency working is required as the post holder
will be involved in taking minutes and arranging team meetings, arranging
appointments and being the first point of contact for patients attending the
clinic and providing support to the team manager and wider members team.
Main duties of the job
- To provide comprehensive secretarial and administrative support to the service and associated professionals and will actively participate and contribute to the development of the service;
- To provide a customer focused service to incorporate the co-ordination of workload management for the team liaising with all staff;
- To provide relief cover at other locations as requested.
About us
Flexible working will be considered for all roles.
Unfortunately, we do not hold a sponsor licence for working Visas.
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Job description
Job responsibilities
Principle Responsibilities
- To provide a front line service for all service user enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. These enquiries may require the job holder to have extensive knowledge of the clinical services they support. Liaising with internal services and partner agencies when necessary.
- To be responsible for maintaining, developing and managing all aspects of secretarial support clinically and/or administratively;
- The management of the patient booking system to include building of clinic sessions, management of waiting lists and breaches, data cleansing;
- To act as the Super user for the patient electronic computer system;
- To ensure that appropriate levels of identified stock and lower level clinical equipment are requisitioned on the Purchase Ordering system;
- To ensure display and availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys;
- To deal with all internal/external mail and redistribution to relevant department;
- To accept deliveries and ensure these are dealt with promptly;
- To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy;
- To copy type/audio type medical reports which will contain medical/clinical terminology and general correspondence as indicated;
- To report any faults, defects or building defects to the Helpdesk;
- To maintain appropriate levels of identified stock and lower level clinical equipment; to place requisitions onto the Purchase Ordering system;
- To undertake Fire Warden and First aid duties as required to ensure legislative compliance.
- To manage/ book clinic and meeting rooms within the premises and keep room availability updated as appropriate;
- To manage, update and maintain clinical diaries as requested;
- To carry out building inductions for all new members of staff and service users who may work within the postholders clinic location ie that includes fire procedures, facilities of the building and general rules and procedures within that location;
- To communicate verbally and in writing with multi agency services regarding information which may be sensitive and possibly highly distressing which might be of a legal nature;
- To arrange meetings between staff as directed, take notes and distribute the meeting notes to parties concerned.
- To assist with research and audit activity using a variety of audit tools including the internet.
- To coordinate information received from external partners eg A&E reports
- To edit/format legal documents.
Job description
Job responsibilities
Principle Responsibilities
- To provide a front line service for all service user enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. These enquiries may require the job holder to have extensive knowledge of the clinical services they support. Liaising with internal services and partner agencies when necessary.
- To be responsible for maintaining, developing and managing all aspects of secretarial support clinically and/or administratively;
- The management of the patient booking system to include building of clinic sessions, management of waiting lists and breaches, data cleansing;
- To act as the Super user for the patient electronic computer system;
- To ensure that appropriate levels of identified stock and lower level clinical equipment are requisitioned on the Purchase Ordering system;
- To ensure display and availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys;
- To deal with all internal/external mail and redistribution to relevant department;
- To accept deliveries and ensure these are dealt with promptly;
- To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy;
- To copy type/audio type medical reports which will contain medical/clinical terminology and general correspondence as indicated;
- To report any faults, defects or building defects to the Helpdesk;
- To maintain appropriate levels of identified stock and lower level clinical equipment; to place requisitions onto the Purchase Ordering system;
- To undertake Fire Warden and First aid duties as required to ensure legislative compliance.
- To manage/ book clinic and meeting rooms within the premises and keep room availability updated as appropriate;
- To manage, update and maintain clinical diaries as requested;
- To carry out building inductions for all new members of staff and service users who may work within the postholders clinic location ie that includes fire procedures, facilities of the building and general rules and procedures within that location;
- To communicate verbally and in writing with multi agency services regarding information which may be sensitive and possibly highly distressing which might be of a legal nature;
- To arrange meetings between staff as directed, take notes and distribute the meeting notes to parties concerned.
- To assist with research and audit activity using a variety of audit tools including the internet.
- To coordinate information received from external partners eg A&E reports
- To edit/format legal documents.
Person Specification
Experience
Essential
- Working within a customer facing environment.
- Demonstrable experience in an administrative role.
- Ability to work to and meet deadlines.
- Experience of working in a pressured environment.
Desirable
- Experience of working in a clinic/ office environment.
- Medical Secretarial experience.
- Previous experience of working within the health or social sector.
- Previous experience of using an appointment booking system.
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalents. Or good standard of Education
- RSA Level III in typing or equivalent, proven experience
- ECDL or equivalent. Or proven knowledge
- Audio typing qualification or proven experience.
Desirable
- NVQ 3 in Business Administration or Customer Care
Skills & Attributes
Essential
- Experience of using Microsoft Word and other Microsoft packages to include external databases and system packages.
- Motivated and able to work as part of a team.
- Ability to work on own initiative.
- Good organiser of self and workload.
- Excellent telephone manner and excellent customer service skills.
- Ability to take and produce meeting notes
- Diary maintenance both electronic and manual.
- Ability to prioritise workload and delegate as necessary.
- Exercise judgement when dealing with patient enquiries analyse and resolve patient problems.
- Ability to analyse and interpret data and extract relevant information and report and act on appropriately.
Desirable
- Experience in Ordering through SBS
Additional Criteria
Essential
- Ability to problem solve
- Able to work as part of a team
- Have good written, verbal and non-verbal communication skills
- Have good IT skills
- Motivational skills
- Demonstrate a commitment to lifelong learning
- Willingness to work flexibly
- Able to recognise and work within own personal limitations
- Ability to travel independently across the Trust
- Do you have current right to stay and work in the UK? Share codes will be checked if applicable.
Person Specification
Experience
Essential
- Working within a customer facing environment.
- Demonstrable experience in an administrative role.
- Ability to work to and meet deadlines.
- Experience of working in a pressured environment.
Desirable
- Experience of working in a clinic/ office environment.
- Medical Secretarial experience.
- Previous experience of working within the health or social sector.
- Previous experience of using an appointment booking system.
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalents. Or good standard of Education
- RSA Level III in typing or equivalent, proven experience
- ECDL or equivalent. Or proven knowledge
- Audio typing qualification or proven experience.
Desirable
- NVQ 3 in Business Administration or Customer Care
Skills & Attributes
Essential
- Experience of using Microsoft Word and other Microsoft packages to include external databases and system packages.
- Motivated and able to work as part of a team.
- Ability to work on own initiative.
- Good organiser of self and workload.
- Excellent telephone manner and excellent customer service skills.
- Ability to take and produce meeting notes
- Diary maintenance both electronic and manual.
- Ability to prioritise workload and delegate as necessary.
- Exercise judgement when dealing with patient enquiries analyse and resolve patient problems.
- Ability to analyse and interpret data and extract relevant information and report and act on appropriately.
Desirable
- Experience in Ordering through SBS
Additional Criteria
Essential
- Ability to problem solve
- Able to work as part of a team
- Have good written, verbal and non-verbal communication skills
- Have good IT skills
- Motivational skills
- Demonstrate a commitment to lifelong learning
- Willingness to work flexibly
- Able to recognise and work within own personal limitations
- Ability to travel independently across the Trust
- Do you have current right to stay and work in the UK? Share codes will be checked if applicable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).