Job summary
The Successful post holder is to be a first point of contact at a busy
reception, where they will greet patients, staff, service users. The post
holder will be involved in the day to day running of the reception ensuring
that patients are directed to their appointments in a timely manner.
Main duties of the job
The Successful Candidate will work in Widnes HCRC
as part of our busy Reception Team
Ensuring Patients arrived on
systems in a timely manner, referrals are actioned promptly, appointments
booked as appropriate. Accurate, timely
admin support to be provided to clinicians.
Transactions and
payments taken for Prescriptions both by card or cash and this is to be
collated at the end of each day. Fire warden responsibilities
About us
Flexible working will be considered for all roles.
Unfortunately, we do not hold a sponsor licence for working Visas.
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Job description
Job responsibilities
The
Successful Candidate will work on the main reception desk, where patients
arrive for their appointments for all departments within Widnes UTC.
Duties will include arriving
patients on the booking system, booking/amending
appointments, booking follow up appointments. Answering Emails, dealing with daily tasks
and queries, liaising with patients and clinicians both face to face and over the
telephone.
They will also cover the general duties of a busy reception. This can be a
challenging role at times.
The reception team is a busy department which would suit a
candidate who enjoys working in a fast-paced environment.
Job description
Job responsibilities
The
Successful Candidate will work on the main reception desk, where patients
arrive for their appointments for all departments within Widnes UTC.
Duties will include arriving
patients on the booking system, booking/amending
appointments, booking follow up appointments. Answering Emails, dealing with daily tasks
and queries, liaising with patients and clinicians both face to face and over the
telephone.
They will also cover the general duties of a busy reception. This can be a
challenging role at times.
The reception team is a busy department which would suit a
candidate who enjoys working in a fast-paced environment.
Person Specification
Sponsorship
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Ability to communicate effectively with people at all levels, overcoming barriers to communication including difficult or challenging conversations.
- Ability to file records at high and low levels which may be unwieldly.
- Self-motivated and able to work under a range of pressures.
- Maintenance of confidentiality and diplomacy at all times.
Skills & Knowledge
Essential
- Experience of using Microsoft Word and other Microsoft packages to include external databases and system packages.
- Motivated and able to work as part of a team.
- Ability to work on own initiative.
- Good organiser of self and workload.
- Excellent telephone manner and excellent customer service skills.
- Ability to take and produce meeting notes
- Diary maintenance both electronic and manual.
- Ability to prioritise workload and delegate as necessary.
- Exercise judgement when dealing with patient enquiries analyse and resolve patient problems.
- Ability to analyse and interpret data and extract relevant information and report and act on appropriately.
Experience
Essential
- Working within a customer facing environment.
- Minimal two years experience in an administrative role.
- Ability to work to and meet deadlines.
- Experience of working in a pressured environment
Desirable
- Experience of working in a clinic/ office environment.
- Medical Secretarial experience.
- Previous experience of working within the health or social sector.
- Previous experience of using an appointment booking system.
- Previous experience of supervising staff including the carrying out of Personal Development reviews.
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalents.
- RSA Level III in typing or equivalent.
- ECDL or equivalent.
- Audio typing qualification or proven experience
Desirable
- NVQ 3 in Business Administration or Customer Care
Relationships
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Person Specification
Sponsorship
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Ability to communicate effectively with people at all levels, overcoming barriers to communication including difficult or challenging conversations.
- Ability to file records at high and low levels which may be unwieldly.
- Self-motivated and able to work under a range of pressures.
- Maintenance of confidentiality and diplomacy at all times.
Skills & Knowledge
Essential
- Experience of using Microsoft Word and other Microsoft packages to include external databases and system packages.
- Motivated and able to work as part of a team.
- Ability to work on own initiative.
- Good organiser of self and workload.
- Excellent telephone manner and excellent customer service skills.
- Ability to take and produce meeting notes
- Diary maintenance both electronic and manual.
- Ability to prioritise workload and delegate as necessary.
- Exercise judgement when dealing with patient enquiries analyse and resolve patient problems.
- Ability to analyse and interpret data and extract relevant information and report and act on appropriately.
Experience
Essential
- Working within a customer facing environment.
- Minimal two years experience in an administrative role.
- Ability to work to and meet deadlines.
- Experience of working in a pressured environment
Desirable
- Experience of working in a clinic/ office environment.
- Medical Secretarial experience.
- Previous experience of working within the health or social sector.
- Previous experience of using an appointment booking system.
- Previous experience of supervising staff including the carrying out of Personal Development reviews.
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalents.
- RSA Level III in typing or equivalent.
- ECDL or equivalent.
- Audio typing qualification or proven experience
Desirable
- NVQ 3 in Business Administration or Customer Care
Relationships
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
